After reading such good reviews on Tripadvisor, we booked in to this hotel for two nights. Upon arrival the staff at front desk wanted to hold our passports until checkout. We witnessed that other guest handed theirs over, however we have travelled throughout Asia and photocopies have always sufficed at every other hotel we have stayed in. We insisted that our passports be photocopied and returned this was done hesitantly.
Our room was fairly basic, old and in need of a face lift. We found the staff very overbearing, in your face and plastic with over rehearsed repetitive lines constantly. On our second night, not long after we had returned from town, we had brought some snacks and drink in with us and had passed by reception. Our phone rang shortly later asking if we had taken beers from the fridge at reception, we found this quite accusational in nature and were quite insulted that they were accusing us of this.
The food in the restaurant was poor and over priced, the Cargo club is a bit of a walk but well worth it for the food. It was very uncomfortable passing through the restaurant, which was one of the entrances to the hotel, as you were hounded by a member of staff roaring after you "where are you going", very intrusive and embarrassing in front of other guests as we are very private people.
We wanted to stay in Hoi an for one more night and looked for a room here, as it would only be one more night. Thankfully they were booked out and we had the good fortune of booking into the Vaia hotel across the road which only opened on the 5th February 2013, hence the reason why its not on Tripadvisor. They had no standard available but did have a deluxe available which, was only $6 extra per night compared to the Hai Au hotel. For this $6 dollar extra we got a deluxe room which was a good size, clean, bright, new, LCD tv, in room safe. Arrival drinks, evening cocktails and free bike rental were also included, a fantastic hotel with great staff, and made the Hai Au look pale in comparison. So disappointed we didn't book this for the three nights.
- Official Description (provided by the hotel):
- Located on the edge of Hoi An's historical Old Town, Hai Au offers modern rooms with free WiFi. The hotel features an outdoor pool, a restaurant, and a travel desk. ... more less
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- Also Known As:
- Hotel Hai Au
- Hai Au Hoi An