We booked our room directly with the hotel via e-mail for 4 nights. We booked a bungalow with adjoining rooms (for my wife's parents) overlooking the river. On arrival, they told us that the bungalow wasn't available. Despite me having a copy of the e-mail from their sales manager that showed they had confirmed our booking of a river view bungalow, the staff insisted that all were booked out. They put us in an upstairs Japanese room (adjoining) and tried their best to convince us that these rooms were better than the bungalows we had booked. The Japanese rooms were spacious, that's about all I could say positively about this hotel. The beds in these rooms were like sleeping on concrete. We stayed one night at Pho Hoi and that was only because we couldn't move out earlier. The next day, we moved to the River Beach Hotel which was fantastic. What else was bad about this hotel? The pool temperature was so warm, it was like being in a luke warm bath. I note previous reviews about this hotel having to put ice in the pool to cool it down. Well they mustn't have had any ice available because it was too warm to swim in, but not for the drunken yobbo's jumping around in the pool at about 2am. They made so much noise, it was impossible to sleep because our room looked directly over the pool. Where was the security staff when you needed them?? Not to mention the noise from traffic starting about 5am from a road (laneway) just outside our rear window. I note there are other comments on trip advisor about this hotel not delivering on what people had booked. I would definitely not stay at this hotel and strongly recommend others to overlook it. There are many better hotels around.
- Official Description (provided by the hotel):
- Pho Hoi Riverside Resort is ideally located on Cam Nam Islet. Access to the center of Hoi An ancient town is by a beautiful bridge across the Hoi An River. It is in a very convenient location, close to trade centers, the post office, hospital and bank. Guests can come to the resort by road or waterway. ... more less
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- Also Known As:
- Pho Hoi Riverside Hotel Hoi An
- Pho Hoi Riverside An