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Hoi An Trails Resort
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Reviews (1,192)
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All reviewsfloating barmiss vanshuttle busold townsitting areawonderful resortmain buildinggreat poolfree shuttle servicelaundry donestayed here for nightshalf waybuffet breakfastrooms are largedeluxe roomrecommend this resorttown centre
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Reviewed October 17, 2013 via mobile

Stayed here just under a week and found it to be a pretty nice resort! The breakfast was amazing with lots of choice and no limit to how much you can have. Pool was lovely and clean, staff friendly although their English is extremely limited which can make things difficult at times! Room was spacious and clean, only downfall was that the minibar prices were extortionate compared to other hotels.

Stayed: October 2013
1  Thank Cleo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded July 24, 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

We stayed 2 days at this hotel and had a great time. The deluxe room was really nice and the balcony allows you to chill while overlooking the pool. The hotel is 5 minutes away from the city center and you have a shuttle every 2 hours for free in case you don't want to take a taxi.

Stayed: October 2013, traveled with friends
Thank Ana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded July 24, 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

We paid a little more than usual for this hotel in Vietnam. It was for a special occasion. We wanted to have a taste of luxury BUT .. we paid more and got less. NO service, a welcoming drink when I had not paid the taxi and did not even know if I was at the right place and yes very hot and flustered and being asked for my passport to even check my booking while being handed a drink that got hot before I could get to it. and from that chaotic moment no contact again for the three days I was there. There was nothing to go to reception for.
So in brief, you can have anything for a price at this hotel but step outside and you will half the price so why bother. Cocktails next door are great. Laundry is a joke at per item pricing when every where else is per kilogram. Be warned though, if you do go across the road get her to weigh the clothes before she washes them because she always double the price, but she will reduce it when queried. The pool at the hotel looked great but as we never got back from town till after 7pm we didn't get to swim. Breakfast was good but .... a simple complimentary drink at reception..... a little bit for the price of the room.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank italea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded July 24, 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

Good value 4 star hotel with spacious we'll appointed rooms (excellent bathrooms) large pool and nice gardens. We didn't eat in except for breakfast which was included in our package and that was excellent. Loved the shuttle bus to town. Drinks service at the pool and the bar left a little to be desired. We had a little (English) language trouble but it wasn't a huge issue. We used the laundry service directly across the road and found it to be terrific.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded July 24, 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

It was great to stay in a hotel that was close enough but far enough away from the main town. The hotel ran a shuttle bus every two hours into the town centre. If you didn't want to wait for the bus either to take you in or bring you back a taxi was very cheap. The rooms were very spacious however the balcony was a bit small - not that we spent a lot of time out there. The service around the pool was a bit lacking. Breakfast was quite nice and staff always helpful. Not far from one of (we think) the most beautiful beaches. Only about 500 metres towards town is the Dingo Deli - what a great meal especially when all you crave is a sandwich and milkshake. I can concur with another reviewer and would impress on others that may stay at the Hoi An trails - DO NOT use Miss Lan Laundry she does and will overcharge you.

Room Tip: No lifts so if you have difficulty with stairs try and get a ground floor room
  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sharon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded July 24, 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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