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“Not a perfect start”

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Hoi An Trails Resort
Ranked #62 of 153 Hotels in Hoi An
Certificate of Excellence
Auckland
Level 4 Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Not a perfect start”
Reviewed February 4, 2013

We were 2 families staying here for 3 nights. Rooms were not as booked and there seemed to be little help from reception staff until we asked to see the manager and that we wanted a refund. We were then given 3 rooms that were much more suitable for our needs. The rooms were large and comfortable. The hotel seemed a bit dated but still pleasant. Breakfast was included in our rate but the choice was fairly limited. Used the spa facilities which were reasonably good but not sure why you would need to pay extra to use sauna . Pool was large but was not heated and weather was that great anyway. Free shuttle provided to take you in to town or you could taxi or hire bikes. Free wi fi. One side of the hotel is quite loud with dogs barking and roosters waking you up early.

If you want laundry doing - go see Mrs Van directly across from the hotel. Cheap and washing was returned the next day. She was a lovely lady.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank destinationholiday_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this review, today
Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 31, 2013 via mobile

My boyfriend and I stayed here for 5 nights in the middle of a busy month of traveling around vietnam and Cambodia. Our stay couldn't have been more perfect. We loved the free bike hire which only took about ten minutes to ride into town or the free shuttle bus. The pool was big and so nice to relax in after spending the morning in town shopping. We could have easily stayed her another 5 nights! Definitely would come back!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kmac3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this review, today
Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 31, 2013

We stayed here for 4 nights, we actually thought we would leave after 2 nights due to having a rooster outside our bedroom door, waking up at 5am to a rooster or roosters wasn't our type of holiday. We got moved twice but the rooms had roosters outside them! We decided to check out but the staff were so nice and offered us a free upgrade and a quiet room.
We extended our stay for 2 more nights! No roosters! YAY!
The rooms are huge, clean, beds are comfortable. Pillows are not so great but I am not too fussy as they were clean. Which I am fussy about.

Staff here were nice because we made an effort to be friendly with them. The shuttle bus is great and free. Use it! Although this hotel is so close to things, you can ride a bike or use a taxi which is so cheap... ridiculously cheap.

Food wasn't great and I have to be honest with that, so I stuck with croissants and juice instead of hot food. My boyfriend liked the omelettes as they were fresh.

The surroundings are beautiful and well kept, the pool is lovely and popular.
There is a bar with free computers, nice. The barman was so friendly he recommended places for us to see!

So stay here, but choose a room away from dogs and roosters. Eat locally or in town... swim in the lovely pool... you will relax.

Room Tip: Ask for a room away from roosters and dogs. Basically ones that aren't near the pool. But only i...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Explore_worlds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this review, today
Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level 5 Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 26, 2013

4th Stay here, it is still a great place to stay 3 km from old Hoi An Town. Not much more i can say about the hotel i haven't said before in previous reviews although i think the hotel is starting to look a little dated now and although the new rooms in the new part of the hotel are great the older part needs some work done to it . In saying that though i would certainly recommend the hotel as a stop and put your feet up for a while spot. 3 km bike ride to town 2 km bike ride to the beach.

Room Tip: take advantage of the free bike hire at the hotel it's the best way to get around
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tezza5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this review, today
Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 4 Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 23, 2013

My husband and I stayed here for 2 nights.We were picked up at the airport on time and driven to the hotel.On check-in,the staff at the reception could not understand any english.We had a hard time trying to communicate with them.The dingy room was badly in need of refurbishment and had a musty smell to it.Breakfast was average.Most of the food in the buffet was not re-filled on time.We got tired of waiting and decided to just get something to eat outside.It was pointless asking the staff for any help as they did not seem to understand even basic english.Tried a foot massage at the hotel spa.Terrible massage,all they tried to do was to finish up quickly although I was the only one there.We had checked into the hotel only at 11:00pm.As my husband was feeling a little unwell we asked if they could give us a late check out(1 hour extension from the 12:00 pm check out).The response I got was "Sorry mam,we are fully booked today and can't let you keep the room for longer.Also,we have no other vacant rooms.However,if you can pay us $ XX we could let you keep the room until 3:00pm".Absolutely pathetic hotel.Was relieved ot get out of there and move on to Ho Chi Minh City.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prathiba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this review, today
Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Yorkshire
Level 5 Contributor
74 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 22, 2013 via mobile

We stayed here for 3 nights whilst travelling round Vietnam. The hotel rooms are in lovely grounds. The floating bar was nice although shut a little early. Didn't get chance to use the swimming pool or spa facilities.

Staff were very friendly and welcoming. It was only a short taxi journey in to hoi an.

The breakfasts were good. All together a great hotel.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terri_ann87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this review, today
Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
138 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 11, 2013

With the reviews here I expected more. The rooms were pretty large but it felt a step below the other hotels we stayed out. Details need to be paid attention to here. They have a shuttle that takes you to town and the beach which is very convenient. Taxis are also inexpensive to get here. Breakfast quality was eh but I don't care about the breakfast. We don't come to a hotel for that. Enjoy a drink at the floating bar and hang out in town.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank glennmichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this review, today
Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hoi An Trails Resort

Property: Hoi An Trails Resort
Address: 276 Cua Dai Road, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#12 Top resorts Hotel in Hoi An
#20 On the Beach Hotel in Hoi An
#22 Family Hotel in Hoi An
#24 Romantic Hotel in Hoi An
#27 Luxury Hotel in Hoi An
#38 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Trails Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Hoi An Trails Countryside Resort provides a new approach of taking care of the requirements of guests. Whatever you want or need, we are there to ensure that everything is taken care of right down to the smallest details. Hoi An Trails Resort brings you to the local culture, the natural environment and particularly the normal life of Hoi An people, that you can feel in every facet of service. ... more   less 
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Also Known As:
Hoi An Trails Hotel Hoi An

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