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“Watch Out”
1 of 5 bubbles Review of Ha An Hotel

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Ha An Hotel
Ranked #39 of 141 Hotels in Hoi An
Certificate of Excellence
Australia
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“Watch Out”
1 of 5 bubbles Reviewed March 17, 2008

We booked a Deluxe Room for four nights. The room itself was great - well appointed and very clean. At 8:30 the morning after we arrived, we received a phone call from reception to say that we would need to move to a Standard Room (i.e. three standards below) because our room had been booked by someone else who was arriving later that day.

When we queried this, they told us they were having problems with internet booking and that, despite arriving first, we would have to move. They claimed that the people replacing us had booked first, but got very evasive when we asked for some proof. It seems we were bumbed because the people had booked for 10 days, and we only 4. They made up some excuse that the people had booked 4 months ago, which didn't seem to explain why the booking system (which they claimed had been broken only in the last week) showed availabilty for us 3 weeks ago.

We had planned to extend our stay here, but given the inconvenience, disappointment, poor attitude of staff and lack of adequate explanation (and limited compensation), we plan to head off sooner rather than later.

Poor choice - be warned. If you book, get it confirmed (several times I would recommend, and not just over the internet).

  • Stayed March 2008, traveled as a couple
    • Value
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    • Cleanliness
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    • Business service (e.g., internet access)
Helpful?
10 Thank OvernighterAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,485 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (231)
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  • Chinese (Simplified) first
  • Danish first
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English first
Berlin, Germany
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed March 15, 2008

The Ha An was easily the best hotel that we had in Vietnam. Starting with a free pickup from the bus stop, a nice welcome tea with some biscuits while they prepared our room and a very clean room with lots of flowers everywhere the hotel left a perfect first impression and didn't let us down during our 3-day stay.

We had a standard room for 35$ which even had a small veranda where one could enjoy the complimentary tee, the complimentary water or the complimentary fruit basket during hot afternoons. The staff was competent and very helpful, and the breakfast was simply amazing with about 10 different kinds of fruit, several selections of cheese, meat and cakes, all of which was promptly refilled until the very last minute of the scheduled breakfast time.

There was free internet access and they had free bicycles (although as everywhere in Vietnam too small for European people). The location is just a few meters away from the market, river and shopping streets but in a quiet surrounding.

The only points of criticism were that the room was a bit smallish (though equipped with all tables, chairs etc. that was necessary) and somewhat noisy due to the fact that it was right next to the lobby, but both wasn't a big problem for us.

We can heartily recommend this hotel in every respect!

  • Liked — SIMPLY EVERYTHING!
  • Stayed March 2008, traveled as a couple
    • Value
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    • Business service (e.g., internet access)
Helpful?
2 Thank Frunobulax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Level Contributor
60 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed March 11, 2008

A welcoming drink
Rose petals on the bed
Very tasteful decor
Very well located
Fabulous breakfast
Good price

  • Liked — It's style
  • Stayed February 2008, traveled as a couple
    • Value
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    • Business service (e.g., internet access)
Helpful?
2 Thank AnotherMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wales
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed March 9, 2008

This hotel is really special. Situated in a quiet location yet only a short stroll from the market, Nguyen Dieu Hieu etc. Our superior room [non-garden view] was spacious with balcony area, DVD player and facilities for making green tea etc. Upon arrival we were provided with a floral arrangement whilst the bed and bathroom were strewn with flowers - very nicely done. A basket of fruit was also provided that was replenished daily. Free internet access in reception and in the restuarant. Free use of bicycles. Superb choice at breakfast - food presented beautifully. However, the best thing about Ha An is the staff; inbcredibly friendly and helpful. Special thanks to Hien for her assistance. We bought clothes from several tailors and particularly recommend Tan Tan [Nguyen Dieu Hieu Street] . We also used A Dong Silk [recommended in guide book] but found them to be very expensive in comparison with others and we wasted a lot of time returning there for yet another fitting................

  • Liked — Spacious and very clean
  • Stayed January 2008
    • Value
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Helpful?
2 Thank whakaten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 24, 2008

We had a 3 night stay in the charming town of hoi an and booked the Ha an based on the trip advisor reviews. We could not agree more, this hotel lives up to its fine reputation. We booked a executive garden view room for $60/night and our room was gorgeous. It was exceptionally clean and tastefully decorated. The staff are also exceptional. The location is unbeatable, just a short stroll to the town centre. Breakfast is also great.

We could not recommend this hotel enough. Definately the best in Hoi an.

  • Liked — location, staff, cleanliness of hotel
  • Disliked — nothing!
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank RobertBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Norway
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 23, 2008

We stayed in the Ha an hotel during our honeymoon, unfortunately only one night. We were amazed by the rooms, crisp and clean sheets, flowery details, and wonderful breakfast, all included in a mere 40$ bill. This is a great place to stay while enjoying the incredible atmosphere of Hoi An!!

  • Stayed February 2008, traveled as a couple
    • Value
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    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank HenrikogGoril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed February 13, 2008

Haan Hotel was fantastic! We were promptly picked up at the airport by the car that the hotel arranged and got to Hoi An in less than 45 minutes. As soon as we got there, 3 different staff whisked us through check in and before we knew it, we were comfortably relaxing in our room. Our room felt very spacious with the high ceilings and was spotless and carefully decorated. The room had a DVD player, fresh fruit/bottled water (still AND sparkling) that was replenished every day, and plenty of toiletries. The breakfast was fantastic, plenty of fresh fruit, made to order crepes and eggs, fresh bread, cereal yogurt, more than you could ever ask for! The location was great, it was easy to get into town via walking or by the hotel's complimentary bikes, but removed enough from the hustle and bustle. And the price was fantastic, only $50 per night (we booked directly with the hotel). I'd stay there again in a heartbeat.

  • Liked — The Hotel's Charm
  • Disliked — Nothing, loved everything about it!
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank tiffanytom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ha An Hotel

Property: Ha An Hotel
Address: 6-8 Phan Boi Chau Street, Hoi An 051038, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#10 Romantic Hotel in Hoi An
#18 Family Hotel in Hoi An
#26 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ha An Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Situated just in the distance of a 5-minute walking from Hoi An Old Town, Ha An Hotel with colonial style serves a daily buffet breakfast and provides free bike rentals. It features 2 dining options, a spa and complimentary Wi-Fi access. The Hotel also offers a nice swimming pool right in the garden area and next to Memory Restaurant & Bar. This Restaurant serves Asian and Western delights, while the snack bar offers a selection of refreshing cocktails, wines and soft drinks. Both are open from 06:30 to 22:00. The hotel is a 20-minute bike ride to Cua Dai Beach and a 30-minute drive from Da Nang International airport. The property is also rated for the best value in Hoi An and great location. ... more   less 
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Also Known As:
Ha An Hoi
Hotel Ha An

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