We booked a Deluxe Room for four nights. The room itself was great - well appointed and very clean. At 8:30 the morning after we arrived, we received a phone call from reception to say that we would need to move to a Standard Room (i.e. three standards below) because our room had been booked by someone else who was arriving later that day.
When we queried this, they told us they were having problems with internet booking and that, despite arriving first, we would have to move. They claimed that the people replacing us had booked first, but got very evasive when we asked for some proof. It seems we were bumbed because the people had booked for 10 days, and we only 4. They made up some excuse that the people had booked 4 months ago, which didn't seem to explain why the booking system (which they claimed had been broken only in the last week) showed availabilty for us 3 weeks ago.
We had planned to extend our stay here, but given the inconvenience, disappointment, poor attitude of staff and lack of adequate explanation (and limited compensation), we plan to head off sooner rather than later.
Poor choice - be warned. If you book, get it confirmed (several times I would recommend, and not just over the internet).
- Official Description (provided by the hotel):
- Situated just in the distance of a 5-minute walking from Hoi An Old Town, Ha An Hotel with colonial style serves a daily buffet breakfast and provides free bike rentals. It features 2 dining options, a spa and complimentary Wi-Fi access. The Hotel also offers a nice swimming pool right in the garden area and next to Memory Restaurant & Bar. This Restaurant serves Asian and Western delights, while the snack bar offers a selection of refreshing cocktails, wines and soft drinks. Both are open from 06:30 to 22:00. The hotel is a 20-minute bike ride to Cua Dai Beach and a 30-minute drive from Da Nang International airport. The property is also rated for the best value in Hoi An and great location. ... more less
- Reservation Options:
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- Also Known As:
- Ha An Hoi
- Hotel Ha An