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“The best customers service...”
5 of 5 bubbles Review of Nhi Nhi Hotel

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Nhi Nhi Hotel
Ranked #44 of 141 Hotels in Hoi An
Certificate of Excellence
Ramla
1 review
“The best customers service...”
5 of 5 bubbles Reviewed August 3, 2013

I arrived to Nhi Nhi hotel by a recommendation of a Vietnamese friend who stayed there during a visit in Hoi An. That was an excellent recommendation...
The location is exellent, the rooms are always clean, the breakfast is excellent and there is a small swimming pool at the entrance floor, but the jewel in the crown of this extremely friendly boutique hotel are the outstanding workers.
All the workers, in this charming hotel, are extremely friendly, kind and always willing to help in any possible way. For example: each time that you enter the hotel, you will find one of the staff there, greeting you with a smile, a cold water or juice and a wet towel. The staff in Nhi Nhi hotel went out of their way to help in any possible way, if for example, you need to exchange some money, they will offer their service to do it for you.
Each time I had a question or needed a recommendation, I found the staff's recommendations always very accurate and helpful (Thanks!!!).
I already recommended this enchanting hotel to some friends, who are about to visit in Vietnam, in the near future. I intend to keep on recommending this hotel to everyone, whom I care about, due to it's wonderful staff.
In my next visit in Hoi An, there is only one place (which is like home) in which I will stay - Nhi Nhi hotel.
I highly recommend this hotel to everyone. It has the best customer service I had ever seen (I'd been to hundreds of hotels, all over the world).
Many thanks to Trang and all the wonderful workers in Nhi Nhi hotel for being so warm, kind, friendly, generous and helpful during my stay in Nhi Nhi hotel. Thank you so much for making me feel at home away from home.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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855 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
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  • English first
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English first
Tamworth, United Kingdom
Level Contributor
73 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed July 27, 2013

We stayed for 4 nights and were happy with our stay. We wanted to stay somewhere with a pool for a bit of a treat so paid a bit more than we have been paying. I think there were possibly other hotels which could have represented better value for money - with no pool.

Room
We had a room on the front of the hotel which unfortunately meant we did get traffic noise and not balcony overlooking the swimming pool. We had no view from our window, just a wall - an observation not a complaint. I think the rooms which did overlook the pool would probably have been quieter.

The room was clean.

The internet connection in the room didn't work all the time.

The safe didn't work.

The air con and the fan were good.

Staff
As everyone has commented, the staff were very friendly and went the extra mile to help.

Location
Approx. 10-15 minutes walk to the old town.

Breakfast
A buffet breakfast with tea, coffee, lovely fresh fruit juice, bread and toast, different fruits, cold pancakes and an 'egg and noodle counter.'

Tours
We booked two tours with the hotel - Hue day tour with private driver and My Son on the bus, returning on the boat. I thought both tours were average but as we didn't do tours with any other company I am unable to make a comparison.

Room Tip: Don't have a room at the front of the hotel
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bean1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
playa des ingles in gran canaria
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 25, 2013 via mobile

We loved this hotel so much. We stayed here for 3 nights and it was great. The staff were so friendly and helpful. We booked all our tours here and it seems to be the norm to do this in Hoi an because they pick you up from your hotel. Would definitely recommend the heaven and earth bike tour and snorkeling. The staff were great. Rooms were cleaned very day and new towels were given- even if u had brought it to the beach or snorkeling etc. they gave you a refreshing juice when you arrived. Then a wet face towel when you came back from the beach and a cold glass of water every time you came into the hotel. Breakfast was amazing here also with fresh fruit, pancakes, bread, toast, an omelette bar- or any kind of eggs you want made to order in front of you. There was a gorgeous pool here aswell. It was about a 10 min walk to the tailor shops and 5 mins in a taxi to the river. We were so sad leaving this hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank omd101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 23, 2013 via mobile

Really friendly staff, greeted us with tea and a cold flannel. We were placed in Room 401 which is the highest room in the Building, which also meant we got our own floor.

the balcony at first seemed shabby compared to the others but we did get direct sun throughout the day which the other balconys did not.

Breakfast buffett is amazing you cannot fault jt. The pool is a welcomed treat which gets the best sunshine around midday.

Very useful and friendly staff, will give u water when sat at the computers, are always checking to see if you are ok.

Laundry is very cheap. $2 per kilo. So if you need washing done get it done here. Only a few minutes walk to the old town and the river.

They lent us towels to take to the beach, sorted us out with tours and buses.

All round surperb. A must stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zoe571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 bubbles Reviewed July 20, 2013 via mobile

Solo traveler that stayed in July. Neat little hotel with an extremely helpful staff. Very accommodating! Near old town with bicycle rental and free map. Ask receptionists on what to eat and see, they will tell you the best places. Make sure to use the mosquito net or else! Would stay again if I visit hoi an.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SdSkyline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

An excellent boutique hotel that is walking distance to Old Town Hoi An. The best part about this hotel is the friendly staff. They greet you with tea and a cold washcloth when you first arrive. My family and I wanted to stay another night but the hotel was completely booked. The staff went out of their way to help us find another hotel. The rooms are nicely decorated. I intend on staying here for a few days on my next visit to Hoi An. If you need any assistance while staying there, ask for Luong. Her English and hospitality are both excellent.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tdb1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 17, 2013 via mobile

The Nhi Nhi Hotel arranged for us to be picked up by one of their drivers at our previous hotel in Hue. It was beautiful drive over Hai Van Pass with numerous stops for photos. We thoroughly enjoyed our six night stay at this small, quaint boutique hotel. The rooms were very clean and comfortable. The workers are beautiful people who did everything they could to make our stay delightful. They loved to talk to us and practice their Engish and we learned so much about their culture. Every time we came in from the warm outside, they would give us cold wet towels and ice water. They helped us plan our days in Hoi An with wonderful recommendations for a tailor, boot maker, and great tours. We looked forward to a delicious, filling breakfast each morning. Upon our departure, we felt like we were leaving family. We plan to stay in this hotel when we return to Hoi An next year.
L&E Lee, Anchorage, Alaska

Stayed May 2013, traveled with family
Helpful?
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nhi Nhi Hotel

Property: Nhi Nhi Hotel
Address: 60 Hung Vuong Street, Hoi An 0510, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #44 of 141 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Nhi Nhi Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Nhi Nhi Hotel is located near to the Old Quarter and near all major tourist attractions in the area of Hoi An Ancient town. Situated in the old street area, Nhi Nhi Hotel offers affordable, the best accommodation in an authentic Vietnamese neighborhood. Only few minutes for shopping not only in Hoi An market but also in clothing shop which attracted most of guest And easy to enjoy local food and Vietnamese food also. Nhi Nhi hotel was designed by ancient architecture. And moreover, the rooms are lovely and convenient. There are 24 well equipped guestrooms. Besides, taking a seat at private balcony, guest see a panoramic view of the swimming pool which is beautiful with French technology and blue in colour, cool water is encompassed by row of room like sky well, sunshine streams through the window creates a feeling more comfortable. Here feel what is called relaxation. Fresh flowers placed in beautiful flower vases aid in creating the good ambiance for a romantic stay. You not only feel an ancient architecture but also friendly of the staff. All staff are helpful and ready to extend their service whenever you need their assistance. ... more   less 
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