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“Customer Service ++”
4 of 5 bubbles Review of Nhi Nhi Hotel

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Nhi Nhi Hotel
Ranked #44 of 141 Hotels in Hoi An
Certificate of Excellence
Surfers Paradise, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Customer Service ++”
4 of 5 bubbles Reviewed May 6, 2012

My partner and I stayed here for 4 nights in April after being picked up from Da Nang airport by their driver we were greeted by Lee who was so lovely she sat us down got us cold towels and lemon tea and gave us lots of information about Hoi An and what to do. The room was nice, a little bit dated but had a new tv and the balcony over looking the pool was nice. The food was alright we had dinner there once and some snacks. The location was good a short walk to the old town and we hired bikes from them for 2 of our days. All of the staff here are so lovely whenever we came back from a day out they were excited to hear about our day and would always have cold towels waiting for us too.
We were very happy with our stay here and will definitely recommend this hotel to others.
Also the noodles for breakfast were really yum.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LMBL2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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855 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (154)
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Myrtleford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 6, 2012

Our hotel in Hanoi booked us into this 3 star hotel. We were thrilled with it. Service, staff and breakfast were fantastic and they booked a couple of things for us without a hitch. On the fringe of the old town we were able to walk everywhere and the pool was just terrific when we were out all day in the heat. Highly recommend

Room Tip: All rooms face into a courtyard overlooking the pool, so just wonderfully quiet.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 28, 2012

The staff at the Nhi Nhi Hotel were very helpful from the moment we entered.
They provided lots of good advice and were always available to help with anything we needed, even organizing a number of local tours for us.
The location just next to the old city is very convenient. the breakfast is above average with wonderful breads and home cooked omelets on the menu.
When we returned each day after our explorations of the city, a bright welcome and face towels were given out. The exceptional service made our stay memorable.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thaifly88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 28, 2012

I've been there in late 2011 with my family when my kid was 10month. The hotel is near by the in town, easy to access eating place and some interesting place. The hotel price is also reasonable and what i've noticed is the staff are very warm welcome. They provided a good services and I am easy to find information from them. They are not speak a good English but they tried to speak and explain to us what they can.

I do love their services, and will surely visit them again if I were in Hoi An

Room Tip: if you stay near the pool, there is will be a bit noisy. better stay on the top floor or far from th...
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank puthywong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed April 25, 2012

We stayed in this hotel for 2 nights in March. Before staying, everything went smoothly with the phone with them. We expected something better than that. The reason why we said that is because we paid 55$ per night, but when we arrived, they took us to the room they called deluxe. BUTthe facilities were so old and seemed worn out. The breakfast was very cold and not many options. The swimming pool is so small, you hardly have a good fun on that. The staff is so ok, not really helpful or friendly. They can not be professional as they are family i guess!!!

Definitely I would not stay there again.

Room Tip: Choose a hotel in the old town.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
109 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed April 20, 2012

We loved this hotel.

The staff were great and couldn't do enough for you, the staff generally enjoyed talking to you, and whilst staying at Nhi Nhi we missed a flight and the reception staff worked hard and happily helped us make alternative arrangements for a problem which we created . The location in our opinion was excellent we actually enjoyed the stroll into the old town which is where we spent the majority of our time over our 5 days. I always like staying close to the action, but when comparing the Nhi Nhi to other hotels I was happy that we had made the right choice.

Hiring the bikes for $1.50 per day and riding to the beach was one of our highlights.

We stayed in room 403 which was at the back and was very quiet, we are hoping to return in 12 months and bring the kids and will enquire about the family room for this visit.

For overall experience, friendliness and the general vibe the Nhi Nhi was our favourite hotel in Vietnam, we will be back.

The breakfasts were great and the omelets a highlight.

Also as you walk out of the hotel turn left there is a great Bun Mi stall, you've got to try them the best we had.

Room Tip: we had room 403 the highest room, wifi a little slow but not debilatating
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BromleyJules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosford Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed April 19, 2012

Not up to expectations from the price we paid. The reviews were mixed on trip advisor but when we booked last year they were better.
The hotel was not In a good location. Too far from the restaurants etc.It was old and had not had a lot of maintenance done.
It smelt as though they had used bleach to mask bad smells in the room. Though my hubbie didn't notice that!
Breakfast was ok but tablecloths were dirty.
On arrival staff did a big push to sell tours and not really friendly.
Would not recommend

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Merelda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nhi Nhi Hotel

Property: Nhi Nhi Hotel
Address: 60 Hung Vuong Street, Hoi An 0510, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #44 of 141 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Nhi Nhi Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Nhi Nhi Hotel is located near to the Old Quarter and near all major tourist attractions in the area of Hoi An Ancient town. Situated in the old street area, Nhi Nhi Hotel offers affordable, the best accommodation in an authentic Vietnamese neighborhood. Only few minutes for shopping not only in Hoi An market but also in clothing shop which attracted most of guest And easy to enjoy local food and Vietnamese food also. Nhi Nhi hotel was designed by ancient architecture. And moreover, the rooms are lovely and convenient. There are 24 well equipped guestrooms. Besides, taking a seat at private balcony, guest see a panoramic view of the swimming pool which is beautiful with French technology and blue in colour, cool water is encompassed by row of room like sky well, sunshine streams through the window creates a feeling more comfortable. Here feel what is called relaxation. Fresh flowers placed in beautiful flower vases aid in creating the good ambiance for a romantic stay. You not only feel an ancient architecture but also friendly of the staff. All staff are helpful and ready to extend their service whenever you need their assistance. ... more   less 
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