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“Fantastic Oasis away from the mob - 5 star”

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Palm Garden Beach Resort & Spa
Ranked #72 of 162 Hotels in Hoi An
Certificate of Excellence
Reviewed September 3, 2012

I cannot rate the Palm Gardens highly enough... we haven't stayed here for a bit over 2 years, but the resort hasn't stayed the same - it has improved. It is not one of the awful high-rise resorts so unfortunately now prevalent in Vietnam - it is low key and tries to be ecologically sound. There is actually space to swing a few cats between the units - and the extensive gardens are beautifully maintained.

From the warm and friendly greeting when we arrived, to our last waved farewells - the PG staff are an amazing lot - even down to the gardeners!

Rooms: We stayed in a Deluxe Seaview Room - well worth the extra $20 or so. We've been staying at this resort for years - every couple of months and always stayed in a Deluxe Garden View before, which were still great, but it was very nice to sit on our little verandah and watch the sea, and to be 20 metres from the sand with an uninterrupted view of the water. I have to mention that this is the ONLY hotel/resort in the world (that I've been too) that I could actually RECOMMEND their hair conditioner... the bath salts are a little added extra bonus too.

Food: The breakfasts in the main restaurant (The Terrace) are first class.... fruit, breads, pastries, bacon, sausages etc, cheeses,cold meats, asian food, omelettes cooked to order... (when they get Eggs Benedict I will know I am in heaven).

The lunch and dinner menus are superb - not overly expensive, beautifully prepared and a good selection for different tastes.

BEACH: It was heaven - after being in hot, humid Hanoi for a few weeks now, we even had proper waves to swim over/under/among. The South China Sea is such an amazing place to swim - so salty compared to Sydney, Queensland and Miami... The beach at the Palm Gardens is clean, swept and has a roped-off area so the nasty jet-skis cannot decapitate you. (yes the PG hire out jet-skis too). If you want to go for a walk or a run, the beach runs for miles, literally, on good hard-packed sand. You have the wonderful bonus of saying "Xin Ciao" to the mostly lovely fisher-folk bringing in their catch, or repairing their nets - just about a kilometre north. (if you have cigarettes on you, you will obviously be asked to donate a few though)... They are all so impressed that a foreigner would want to "see their beach"... In the fairly expensive area of beach and water directly in front of the resort, I have to stress that I have never had so much as an ear infection. Nor have I ever seen a needle or any other nasty in the vicinity :) So the water and sand are good and clean.

POOL area: At any resort in VN at this time of year or earlier, the pools mainly feel like the temperature of baby-pee. However, for those who like doing laps in warm water, despite the pool being curvy, you can do a good 20 metres before turning. There is a separate area for small children. Nothing of course, can stop the "bobbers" - but then the (usually) flat South China Sea is only a few meters away and salt water is good for your skin.

SPA / SALON: There is a new spa/massage centre right on the beach - looks very decadent. I didn't try it this time, but I believe it is run by the same staff that run the normal spa. Their foot massages are to die for. They also advertise a wide variety of manicures, pedicures, facials etc. I can say that previously, their manicures, pedicures and facials (and full body massages) have been wonderful. I am certain they still are (but cannot say that here, as I didn't have any done this time).

For the first time since 2004, we didn't even leave the resort.... saying that, there are a few free shuttle-buses going to and fro from Hoi An - including a late one for dinner... If the times of these don't suit, it's not exactly mega-bucks getting a taxi into Hoi An.... $5 would still be the upper limit. The Palm Gardens is one of the closer beach-resorts to Hoi An - very near the main corner to town... the resort receptionist staff are more than happy to call a local taxi for you to go anywhere.

Room Tip: Sea View rooms are well-worth the extra $.
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  • Stayed: September 2012, traveled as a couple
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2  Thank KerryCleary_1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,439 - 1,445 of 2,220 reviews

Reviewed September 3, 2012

We stayed one week at this hotel and were overall very pleased with our ‘Garden View’ Room and the hotel.
What we found disappointing:
• Complimentary wifi in the room is either down or incredibly slow.
• Complimentary bananas were taken away and never replaced after some days.
• Bathroom is outdated and offering shower gel etc. in large bottles might be good for the environment, but it somehow felt messy.
• Rocking chairs on balcony aren’t comfortable at all.
• Noise from swimming pool in the morning and evening.
• Division between balconies is only partial, which means that if your next-door neighbor is also on the balcony, it gets a bit too crowded.
• One night, I was expecting a phone call from abroad, and the caller never got through, since no one picked up at the reception to connect.
• The breakfast for the ‘simple’ rooms was served at the upper restaurant, where you have no view of the sea, and can either choose to sit in the cold interior or the uninspired exterior. Considering it’s a five-star hotel, this is not really something you expect, even if you book only the ‘simple’ room.
• Breakfast itself was fine, but not excellent, both in relation to choice and quality.
• Extremely high prices at beach café.
• Complimentary shuttle bus service to Hoi An is super, but the time slots were not that practical, since having the last shuttle back to the hotel at 20:30 is really too early.

What was, however, good:
• The room was clean, spacious and comfortable, with sufficient storage space.
• No insects in room (complimentary electric insect repellent).
• The beach is lovely – a broad, endless stretch of sand and relatively clear waters. Very friendly life guards present. No hawkers, almost no non-guests, so you feel quite safe to leave your things. Swimming pool stays open till late with life guard, and you can swim even after ten, albeit without a guard.
• Hotel grounds are well tended.
• Location: you need a taxi to Hoi An (approx. 75000-12000 Dong, depending on the cab you take (small/large, company) and the time). Some restaurants across the street, some cafes and restaurant further down the beach.
• Lovely touch: the birthday cake and the flowers offered on my birthday!

Overall impression:
Palm Garden Beach Resort might lack finesse and atmosphere, but compared to other hotels (we did some scouting), this hotel stands out – so yes, we would most probably stay there again. Especially given the beach!

  • Stayed: August 2012, traveled as a couple
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1  Thank Alex J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2012

Absolutely fell in love with this place. Booked for 4 nights and stayed an extra two, will return! Pristine white sandy beach with hardly anyone on it and the clearest blue sea. Lovely swimming pool that just invites you in. Gardens are peaceful and the staff are friendly and go out of their way to be helpful. Easy to get into Hoi An; free shuttle 4 times a day or inexpensive taxi ride. Great breakfast that filled us up for the day. We stayed in one of the least expensive rooms and it was still lovely with plenty of space and our own patio area onto the garden. Roll on next summer when I can visit again!

Room Tip: All rooms looked good to me, the more you pay the more you get. A bungalow on the beach would be bea...
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  • Stayed: August 2012, traveled with family
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2  Thank Harriet P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

Early May 2012. The accommodations and grounds were spotless. The entire staff from the lobby to wait staff to groundsmen were pleasant and smiling, and seemes genuinely glad that we chose their hotel. Breakfast buffet had endless assortment of Asian and western selections. Even at this date it was HOT HOT HOT, around 95-100F, but thankfully the room A/C worked perfectly. Bring pleanty of sun screen. Outdoor pool is very nice with shallow areas for kids and seperate wading pool for small children. A 5AM walk along the beach revealed locals sun/sand/surf bathing and exercising. Watch/help the fishermen pull their nets into shore and sort through the overnight catch. Once off the hotel grounds you are immediately into a 3rd world setting and a short shuttle ride into Hoi An to see how the locals live. Never felt threatened but most surroundings were dirty with piles of debris everywhere. Lots of restaurants on the river area from which to choose. A welcome respite fron the105F in town. Pleanty of shops and vendors. Local hawkers are not as pesky or persistant as their Chinese counterparts, seemingly more respectful. Now that I've seen it I would recommend PGBR&S but I have other places to see so I will travel elsewhere. :<)

  • Stayed: May 2012, traveled with family
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Thank RonC_SCS_Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2012

Nice place, we stayed there in August 2012. Bathrooms were a bit outdated.

Fantastic service and greeting, especially when we had just completed a 2 day bicycle ride from Hue!
The resort is out of town, however offers a free shuttle service- which is ok but does not come and go often enough.

Room Tip: Breakfast omlettes= wonderful!
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  • Stayed: August 2012, traveled as a couple
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2  Thank travelbugs24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

I was looking forward to arriving at Palm Garden Resort as we had splurged and booked a beach front bungalow. The view from the bungalow didn't disappoint, however although the room was nice it felt a bit dated and the open air bathroom seemed like a great idea but in theory it was hot and steamy and you felt you needed another shower as soon as you had one.
The pool was amazing and the resort grounds were lovely. Our breakfast was great and lots to choose from. We stayed in the resort on the Saturday night for their so called "seafood buffet" this was a big let down only 3 varieties of seafood and it was very expensive once you added drinks. Eating out in town was much more cost effective.
We had a bit of trouble with making ourselves understood with the staff who at times couldn't understand us even when we were ordering straight off their menu which was written in English. This resulted in quite a few mistakes.
I would go back to Palm Gardens but mainly for the beautiful grounds and beach front view.

Room Tip: Beach front Bungalow worth the extra
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  • Stayed: August 2012, traveled as a couple
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1  Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

We stayed at the Palm Garden 5 years ago and I have always wanted to return, so this year it was our destination for our annual summer holiday, what can I say.... it was as beautiful as we remembered.
The resort is immaculate with amazing gardens and right on one of the best beaches which is exceptionally clean.We stayed in a garden view deluxe room that was kept spotless during our stay. While we were there it was very busy over the weekend but we could always find a lounger at the beach or pool just to sit and chill. Shuttle bus into Hoi An works really well as we would go in at 4pm and return on the 8.30pm after enjoying a meal at one of the great restaurants in Hoi An.
The breakfast was fantastic although food in the restaurant was expensive so we found our way across the road at the front of the hotel and revisited Mia Casa, we had been to this restaurant 5 years ago and they recogonised us on our arrival.
It is an amazing restaurant with fantastic food and a very varied choice... one of the most stunning meals was surely the stuffed squid with mushrooms. A big thank you to Chung and Viet for making each visit to their restaurant so enjoyable. Another plus for us was meeting so many lovely people from all over the globe at this hotel, it was truely international.
We will definitely revisit.

  • Stayed: August 2012, traveled as a couple
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1  Thank Theresa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Garden Beach Resort & Spa

Address: Lac Long Quan Street, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Hoi An
#12 Romantic Hotel in Hoi An
#14 Top resorts Hotel in Hoi An
#15 Family Hotel in Hoi An
#25 On the Beach Hotel in Hoi An
#30 Luxury Hotel in Hoi An
#47 Spa Hotel in Hoi An
Price Range: $115 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Palm Garden Beach Resort & Spa 4.5*
Number of rooms: 216
Official Description (provided by the hotel):
Set on five hectares of landscaped tropical garden with over 400 species of palm trees and plants right along a 220-meter stretch of the famous Cua Dai, Palm Garden Beach Resort and Spa offers a touch of Hoi An's traditional architectural design combined with a taste of modern luxury and only 5 minutes by car from the UNESCO- recognized World Heritage Hoi An ancient town. The combination of nature and a unique architecture remarkable of the culture of Hoi An make a distinctive character for Palm Garden Beach Resort and Spa. Elegant accommodation comprises 216 wooden-designed rooms and beachfront bungalows. Spacious guest rooms have been constructed from and furnished with natural materials, and all feature a private balcony and modern amenities. Resort facilities encompass a deluxe spa offering best products, a fitness centre complete with sauna, state of the art meeting facilities, water sports activities, a private beach, and a 969 square-metre outdoor pool surrounded by lush gardens. Guests are sure to enjoy the resort's selection of cuisine, ranging from traditional Vietnamese to international specialties at restaurants. ... more   less 
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Also Known As:
Palm Garden Beach Hotel Hoi An
Palm Garden Beach Resort And Spa
Palm Garden Hotel
Palm Garden Hoi An

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