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All reviewsthe riverriverside cafesplit levelold townriver view suitesitting areabeautiful hotelperfect locationthu bon rivercolonial stylejunior suitethe general managerturn down servicethe hustle and bustlean oasiswithin easy walking distanceshort stroll
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Reviewed November 17, 2017

This resort was just magnificent. The staff are so friendly you felt like you were part of the family and they were prompt to address any needs. The rooms were fantastic, very roomy and well maintained and clean. I really enjoyed laying on the day beds on the front porch while watching my kids in the pool! The breakfast restaurant had ample of choices from traditional Vietnamese to more western foods and the pub bar had a great selection of wines and beers. The resort also has bikes for their customers to use free of charge. The pool area is just lovely too and the attendants were quick to bring you a drink if you wanted one. The resort is located in a convenient area adjacent to the river and there are ample choices of restaurants and shops within in close walking distance. I really loved staying at this resort and I just can't fault it!

Room Tip: Get a ground floor room with the day beds on the porch.
  • Stayed: October 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank mouseyfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ph0even, General Manager at Anantara Hoi An Resort, responded to this reviewResponded November 18, 2017

Dear mouseyfred,

We are pleased that your stay with us a relaxing one and that the efforts of the team assisted in making it so.

From breakfast, to relaxing at the pool to the Pub experience we are greatful of you recognizing the team's efforts.

All of us looking forward to being of service again soon.

With our best wishes

Pieter van der Hoeven
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2017

Myself and my wife stayed here last month (October 2017) for 4 days. My wife did the research for this stay and she was impressed by the location, quality of reviews and price.

Our price package promised us an upgrade, a couple of massages, breakfast, a boat ride and a free day. I was surprised that they didn't offer the upgrade proactively but it was provided without any issue upon request. The second floor room overlooked the Thu Bon river with a small seating area next to the front door.

Everyone was very polite and service was on point. The included breakfast had several local and western options with an omelette and Pho station. The resort includes 2 restaurants, one of which we visited on our arrival night. We did not visit again given the profusion of dining options in Hoi An.

The highlight of our stay in the resort was the included sunset cruise in the resort boat. We were the only guests and the staff made sure that it was well stocked with snacks, beer and wine. The cruise lasted about a hour and half.

A wonderful option in a charming city!

Room Tip: River view
  • Stayed: October 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank levistrauss562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ph0even, General Manager at Anantara Hoi An Resort, responded to this reviewResponded November 15, 2017

Dear levistrauss562,

We are pleased that your wife and yourself had an enjoyable time with us while exploring the Ancient Town.

In particular we note that the unique river cruise we offer was a highlight.

We hope to be of service again.

Pieter van der Hoeven
General Manager

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Reviewed November 12, 2017

Overall exterior is pretty nice but it does need some renovations here and there. Not much of a fan of Junior Suite's bathroom, it's hugh but not really functional especially when you need to shower. The bar looks pretty old and uninviting. I do however enjoy the bicycle rides and friendly staff who are always alert to assist you in any way they can. Thank you for the warm and friendly hospitality.

  • Stayed: October 2017, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank umaboutique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ph0even, General Manager at Anantara Hoi An Resort, responded to this reviewResponded November 13, 2017

Dear umaboutique,

Thank you for the feedback on your recent experience with us.

We are pleased to advise that we are going ahead with an upgrade of our accommodation and the pub so we hope on your next visit they will be more to your satisfaction.

We are appreciative of your kind recognition of the efforts of the team which are much appreciated.

With best wishes

Pieter van der Hoeven
General Manager

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Reviewed November 10, 2017

This hotel knows how to treat customers. They are at the top of their game and other hotels could learn from them. From housekeeping right up to the manager the service has been perfect.

Even on the day we were evacuated the hotel manager had been to see us 2 or 3 times to make sure we were ok. Being irish we were in the bar until we got moved hotels which was done very smoothly.

I would recommend this hotel to anyone and I'll stay here when back in hoi an

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank liamk97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ph0even, General Manager at Anantara Hoi An Resort, responded to this reviewResponded November 11, 2017

Dear liamk97,

Thank you for your kind review and we are pleased that overall your stay with us was a good one.

I have thanked in particular the housekeeping team for their efforts that you so kindly highlight.

We all look forward to welcoming you back, see you in the bar again soon we hope.

With our best wishes

Pieter van der Hoeven
General Manager

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Reviewed November 5, 2017

Travelled with my friend, we had an amazing experience at this hotel and in Vietnam. The staff was extremely accommodating, and were second to none. Nothing was to much for them. The customer service I would give 10/10. The rooms were clean and lots of space. The beds turned down every night makes it feel cozy. Definitely will be staying at this hotel again.

  • Stayed: October 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Elaine Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ph0even, General Manager at Anantara Hoi An Resort, responded to this reviewResponded November 5, 2017

Dear Elaine Patricia R,

We are pleased that you had an amazing experience with us and that the service the team members provided ensured this.

All of us look forward to welcoming you back, we hope soon.

With our best wishes

Pieter van der Hoeven
General Manager

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