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Hoi An Ancient House Resort & Spa
Ranked #84 of 163 Hotels in Hoi An
Certificate of Excellence
Reviewed May 7, 2012

... they'd probably be something like Ancient House. It talks the talk but doesn't walk the walk; looks are great however the delivery doesn't match. Don't get me wrong, this is still a pretty good hotel, but it could be so much better. If we hadn't had such a wonderful experience at our hotel in Cambodia (Pavillon D'Orient), where we'd left before arriving in Hoi An, then I'd probably have given this place 4 out of 5. As it was, the bar had been set high, and unfortunately Ancient House didn't measure up despite it's initial promise.

Our first impressions on arrival were very good. The reception staff were friendly, we were given a nice arrival drink, and after the usual formalities escorted to our room. We passed through the beautiful gardens and negotiated several little passages and stairs before arriving. The room was nice, and all seemed well, so we got ourselves together and as it was already late headed to the restaurant for some 'pho bo' soup.

It was nearing 10pm, yet the restaurant was empty. We weren't too late, although I don't think the staff were hugely pleased to see us - perhaps an early finish was on the cards - and the emptiness was likely explained by the presence of a club adjacent to the hotel. Luckily they don't appear licensed to play their loud music after 11pm, but however beautiful the gardens were when viewed from the table on the balcony, pumping house music takes the shine off it.

There's not much the hotel can do about the nightclub, however they can do something about the breakfast, which was disappointing. Once seated we were more or less left to do as we pleased while the waitress and waiter chatted on the stairwell or played with their phones. Once they noticed me approaching the coffee they hastened over to help, but by then I'd filled my cup. Food-wise the breakfast was good if you wanted eggs, soup, or fruit. The bacon and sausages weren't the best and the pastries were terrible. For a hotel that seems to have a lot of French guests this came as a big surprise, but each morning they were stale. Big minus with my french wife!

Back in the room there were further signs that while Ancient House looked great it was lacking substance. The bed was pretty rickety and shower just a wall-mounted bracket with the shower-head attached to the taps of low-budget beige bathtub.

With regard to amenities, the hotel provides two computers with free internet access. Nice, although the area is not well ventilated so after 5 minutes you're sweating buckets. There's a pool table next to the computers, which would have been a big plus with me, however the balls were chipped, half the cue-tips were broken, and there was no chalk: overall a minus. The pool was very pleasant though, and sun-loungers comfortable: so comfy, in fact, that the chap manning the pool bar fell asleep on one as darkness fell and I exited the pool on the last evening of our stay! Each night we had to be careful heading to our room - the lights weren't working on the path beneath the trees making for a rather dangerous walk on the far-from-level path.

Ancient House has a great facility - the lay-out is very agreeable, gardens beautiful - but all the little flaws add up. The problem is consistency: the price you pay for the room/food/drinks, the beauty of the gardens, don't match the service and quality of food/room fittings you receive. It's a real shame; it could be brilliant, but needs to focus on quality of service rather than quality of gardening.

We'd go back to Hoi An, but would take a chance with a different hotel.

Room Tip: If possible ask for a room close to the main building. This avoids the maze of dark garden passagewa...
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  • Stayed: April 2012, traveled as a couple
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Thank gourdy_ecosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
petitpoulot, General Manager at Hoi An Ancient House Resort & Spa, responded to this reviewResponded May 9, 2012

Dear gourdy_ecosse,
Greetings from Hoian Ancient House Resort & Spa!

Thank you very much for your time reviewing our Resort on Tripadvisor. Your comments help us to continuously improve facilities and services where needed.And we will record all things that you have commented.
Regarding of the service at Restaurant, I will pass your comments to F&B Manager.This is not our usual servce.
Once again thank you and do hope to have another opportunity to welcome you back at our Resort with perfect service in the near future.

Warm regards

Huynh Nhut/Mr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 - 340 of 763 reviews

Reviewed April 24, 2012

Ancient House is a beuatiful place to stay in Hoi An. It provides spacious rooms with modern but at the same time traditional decoration. The garden of the hotel is truly tropical with a very relaxing round pool in the middle. The food is excellent and the staff very kind and willing to help. Bicycles are available for free at the reception. Try the spa services. The massage is divine! I'd love to go back there.

  • Stayed: August 2011, traveled as a couple
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3  Thank Vasiliki1576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

We stayed here for 2 nights on our honeymoon and loved it! Free bike to go to town or free shuttle to town or to the beach if you prefer! The swimming pool area is stunning and very relaxing. Breakfast was really nice! Our only regret was not to spend more time there!

  • Stayed: April 2012
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1  Thank ninick79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

Such a relaxing hotel! Stayed in a garden room on the 2nd floor, where I could open the double doors & look out. Stayed 3 nights, but wished I would've stayed longer because Hoi An offers a lot to do. I walked everyday to old town which took only about 15 minutes, but the hotel offers a convenient shuttle to old town & to the beach. They have a restaurant & lounge chairs set up on a section of the beach which makes it really convenient. Hoi An itself has so many great restaurants (Morning Glory, Miss Ly, Secret Garden, Cargo for coffee & pastries) so it's a good place to plant yourself awhile. I also used the spa services (run by a spa up the street), which was just really relaxing in the hotel setting. The hotel staff is efficient, the driver was wonderful, really nice pool, & they offer an extensive breakfast buffet. Highly recommend Ancient House.

Room Tip: It's worth paying for a garden view room!
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  • Stayed: March 2012, traveled solo
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2  Thank Karen317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

Don't really know cost as came as part of a holiday tour. Room is very spacious. Mattress a bit hard for those who are well covered. Large bathroom toilet area. Pool area is very nice. The feel is more like a serviced apartment than a hotel. Free bike hire to ride to the main town or beach, very pleasant bike ride. The buffet breakfast has a good selection. Staff very friendly and willing to help. There are a couple staff members who speak good English. The only very slight annoyance is that you can't run up a tab for drinks and meals, they like payment at time of service.

Room Tip: Ask for the quietest room, as some rooms near street can pick up a bit of street noise.
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  • Stayed: April 2012, traveled as a couple
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Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2012

We loved the room, the food, the pool and the access to both the beach and the old town. The rooms are very romantic with large king bed, clean duvet, outdoor shower and sitting area. This hotel is located between the beach and the old town. The hotel loans bikes (with baskets and locks) for free which is definitely the way to go. The pool is terrific! Perhaps the best breakfast of our whole stay in Vietnam due to the fabulous fresh fruit selection and lovely open area for tables overlooking the garden. We loved our bike tour of Hoi An and both the street food and restaurants. You would not be sorry to book an extra day or two in Hoi An.

Room Tip: Borrow the bikes, you will see more of the old town by bike. Biking to the beach was GREAT too.
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  • Stayed: March 2012, traveled as a couple
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2  Thank Lisachristine0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2012

We stayed here for three nights in a garden room on the first floor. We were welcomed and shown to our room. It was large with a small balcony looking onto the garden. It had an en-suite bathroom with shower over the bath and all the rest of the facilities you expect. We had fresh fruit placed in our room daily. The room had a large flat screen TV and two sitting chairs, these were quite upright. The bed was a little firm. The rooms were quiet and arranged along one side of the pool/ancient house. The ancient house was occupied and had an adjacent rice pancake making facility which produced these on a daily basis. The gardens were beautiful with pots containing frangipani, which was in flower, and other tropical plants all well cared for. The staff were all friendly and attentive. We used the laundry facility which was efficient and cheap. We ate breakfasts in the dining room in the main building. There was a good selection of dishes and these were fine for a three star hotel. We also ate one dinner which was served outside near the pool. The food was tasty and they catered for the vegetarian. The choices were large with both Vietnamese and Western dishes. As we left early on the morning we checked out they provided us with a breakfast box which contained a good selection of food plus bottle of water. There was a free shuttle bus into town.

Room Tip: choose one with a garden view it is worth the extra
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  • Stayed: March 2012, traveled as a couple
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Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hoi An Ancient House Resort & Spa

Address: 377 Cua Dai Road, Hoi An 51000, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Top resorts Hotel in Hoi An
#20 Romantic Hotel in Hoi An
#21 Family Hotel in Hoi An
#30 On the Beach Hotel in Hoi An
#34 Luxury Hotel in Hoi An
#56 Spa Hotel in Hoi An
Price Range: $46 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoi An Ancient House Resort & Spa 4*
Number of rooms: 52
Official Description (provided by the hotel):
Given the bustle and stress of our modern lifestyles, a break in the countryside can often help us to feel relaxed and restored. We often yearn for things ancient, simple and rustic because these are deeply rooted in our very soul. This is what we aim to offer you at Ancient House Resort - a period of calm, peace and tranquility, in a simple, rustic, but very unique and original setting. Viet Nam is becoming increasingly popular with tourists, and Hoi An Ancient Town is one of the top 'must see' destinations in the country. We developed our resort here in Hoi An to serve a need, and now we are here to serve you. We hope that the contents of this booklet will be useful to you and enhance your stay. Our resort has a total area of more than 6,600 square metres, which includes a luxuriant tropical garden of more than 5,000 square metres. We have 52 rooms, each between 32 - 38 square metres in size, and all the luxury facilities that you would expect to find in a hotel of international standard. Thank you for choosing Ancient House Resort as your haven of peace during your visit to bustling Hoi An. We hope you enjoy your time in both, and that you will leave with very happy and unforgettable memories ... more   less 
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Also Known As:
Ancient House Hotel Hoi An
Ancient Hotel Hoi An
Ancient Resort Hoi An

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