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“Friendliest Staff Ever!”

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Phu Thinh Boutique Resort & Spa
Ranked #44 of 156 Hotels in Hoi An
Certificate of Excellence
Denver, Colorado
Level 6 Contributor
121 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Friendliest Staff Ever!”
Reviewed March 5, 2014

This is a lovely little hotel about a fifteen minute walk from the old city in Hoi An. You are greeted in the lobby with wash clothes and a fruit drink. The entire staff are so friendly and never fail to greet you and ask how you are doing. I've stayed in many hotels around the world, and this hotel definitely has the most friendly and caring staff! The rooms are lovingly presented, with fresh flowers on the desk, bed and towels. At night they place a "bedtime story" on the bed--a local legend printed out, rolled and placed on the turned-down bed. Such a nice touch. They offer spa services, and my travel mates who used these were very pleased with the price and quality. The restaurant is large, and at breakfast there is a large array of western and local foods, including made to order omelets and eggs. I stayed here on a tour, so can't comment on pricing of the rooms, but I would definitely consider staying here again if I ever return to the delightful town of Hoi An.

Room Tip: Try to get a room that over-looks the pool and garden. It is quieter and definitely more scenic.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eileen3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, March 12, 2014
Dear Eileen3, thank you very much for your excellent and descriptive review on us. It was our pleasure to make your entire stay such a memorable one and it is truly amazing to be the most friendliest staff to you. Moreover, we appreciated your great feedback on our room presentation, specially our turn down service with local legend, in addition you enjoyed our spa services, and the most important that our food was good in serving breakfast. Your entire comment is a priceless present that we will maintain this high service and strive to meet all our guest satisfaction. Absolutely, we try our best to deserve your praise" Friendliest staff ever"on our team. the Friendliest staff ever.
Once more , we thank you for the valuable comment and look forward to be at your service in the upcoming time. Kind regards, Huyen
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1,119 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
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English first
Amsterdam, The Netherlands
2 reviews
Reviewed March 5, 2014 via mobile

This hotel is an excellent hotel with a very friendly and helpful staff. It is a bit out of the center but easy to walk and even better by bicycle (5min) . The swimmigpool, restaurant and bar are all in the beautiful garden. Rooms are very good and the beach of An Bang is 20 min by bicycle!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Willemijnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, March 12, 2014
Dear Willemijnj, many thanks for your choosing Phu Thinh Boutique resort during your ideal vacation in Hội An recently. It is our great pleasure to read your fabulous comment“Friendly and heplfull staff! Nice swimming pool and good bicycles!”. We are really glad that we could meet your expectation and you enjoyed most of our facilities. Thank you very much for your high rating review and we hope to welcome you back one day. to our property. Kind regards, Huyen
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Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 4, 2014 via mobile

Firstly I would like to take time to thank the staff at this great hotel, everyone was so welcoming and accommodating, our friend Chi recommended it to us and Thanh, the manager along with My and all the staff did their very best to ensure our stay was enjoyable, rooms were beautiful and clean and close to everything. For the price best we found by far!!

Stayed February 2014, traveled as a couple
Helpful?
Thank Scott Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, March 11, 2014
Dear Scott Q, It is fantastic to hear you loved our resort and you had a pleasant stay with us. We were fortunate to obtain your compliments, Chi and our entire team appreciated your kind memory about our staff name mentioned specifically. We all felt encourage by your praise which make us more aggressive to deliver better services every day and ensure our guest having delightful stay. Moreover, we thank you for your great comment our good prices, beautiful room and convenient location.
In general, thank you for your excellent review and your memorable stay. Looking forward to welcome you back soon. Kind regards, Huyen/Ms
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Ho Chi Minh City, Vietnam
Level 6 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 3, 2014

Went there with a group of friends for 2 nights. We booked 5 rooms, all of them were excellent.
Easy walk to town, nice garden. the pool looked great but was too cold for me.
The service was a big plus: i had transfer with them from airport, my flight was 3hrs delay. they called me to let me know my bus will be waiting...before airline actually let me know it was delay!!
Cant fault the place. best in my opinion.
Thanks, to the team
Ronan from Phu Quoc

Room Tip: Pool View is great
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeBihan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, March 9, 2014
Dear Mr. Lebihan, thank you very much for your choosing Phu Thinh Boutique resort as an address of choice on your recent vacation in Hoi An. Moreover we are glad to learn that you had an excellent stay with your friends in our resort. We greatly appreciated your support and your comment "Great service and very nice place" which offer us a strong motivation to perform better in our daily tenure.
We wish to make our other guest feel excellent and have greet holiday like you, hope to be at your service again in the near future.

Yours sincerely,
Huyen/ Ms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 2, 2014 via mobile

I stayed here for 2 nights (as part of an intrepid tour). A lovely place, which is beautifully presented, with a fabulous pool and gardens. I was smug about my lovely large room with a balcony overlooking the gardens.

On the second day unfortunately the weather was very windy and cold. No chance of a swim! This in turn meant that my room was freezing as the balcony door even locked let in a huge amount of cold air, and I found myself stuffing the gap with paper and leaflets and anything I could put my hand on. The window wasn't much better.

Breakfast isn't bad but it is accessed by going outside so again, this is a better place if the weather is warm! The same applies for the bar, which closes very early anyway.

It is about a 20 minute walk to town, but I suppose that makes it quieter. Definitely no traffic noise, although like others, I was woken by the roosters each morning at 4, but that's quite fun.

One tip - do not go to the cafe opposite the hotel for laundry, try anywhere else. The cafe is grotty and the laundry was not only late but smelled really bad!!! Either use the hotel or find one of the other many places that offer this service.

Stayed February 2014
Helpful?
Thank Jenny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, March 7, 2014
Dear Jenny J, many thanks for your recent stay and your constructive review on us. It is very nice to hear your comment about our lovely place with the nice pool and beautiful garden. Unfortunately, we found that your stay was not pleasant due to the weather affection changed afterwards. We are sorry to hear that you felt freeze and yourself manage to reduce the cold air to your room which is normal one of our best room with the garden- pool view extend to the paddy field. With the typical weather condition is rather hot then cold but occasionally it turns to a bit cold in the winter, we even had some bad storms which it is much worse then the windy day in February. We understand that all our guest expect for the nice weather during the trip and so we do. Our wish is to make guest happy in any way and the weather is a key factor. Thus we do apologies for all the inconveniences you had encountered and you could not enjoyed our pool and the bar. We feel so much supportive to read you comment and learn that we still need to enhance our accommodation quality. Definitely, we will be look into the details and make necessary improvements which aim to maximize our guest satisfaction.

Thank you again for your feedback and we do hope to welcome you back next time in the better weather condition. Kind regards, Huyen/Ms
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Nha Trang, Vietnam
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 25, 2014

This place is doing everything right! Tastefully decorated & spotlessly clean rooms. Gorgeous, tranquil grounds including a lily pond and views of rice paddy fields & iconic water buffalo. Friendly helpful staff always eager to please. The smallest details are attended to from fresh flowers in your room at check in to lovely peaceful music (no tv...yay) in the airy dining room.

Room Tip: Ask for a room facing the back - gorgeous views!
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, March 6, 2014
Dear Sallyclark999, many thanks for your recent stay and your excellent review on us. We are glad that you felt satisfied with your stay and you enjoyed our resort's offerings. We were fortunate to keep the ground spacious which created nice view from your room and relaxing zone for all our guest. We highly appreciated your praise " Excellent in every way"; however we should not feel complacent as our guest expectation can be higher and we need to improve our high standard service day to day in order to ensure all the guest happy with their stay.

Once again, thank you for your high rating review and look forward to an opportunity to welcome you back at our property in the upcoming time. Yours sincerely, Huyen/Ms
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Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 25, 2014 via mobile

We absolutely loved our stay here in Hoi An over 4 days and has been the best hotel so far in Vietnam. We loved the grounds and gardens of this boutique hotel, lovely pool, the rooms were very clean. The staff were amazing and are always eager to help, and always greet you, Huyen was so helpful and always checked to make sure our stay was perfect. We actually loved hearing the roosters in the morning, which in no way was intrusive or too loud. Loved the foot massage and body massage on site. Breakfast was great and was outdoors under massive pergola overlooking lake. You can either walk to old town which is 20 minutes away or use free bikes. Would definitely book here again when back in Vietnam.

Stayed February 2014
Helpful?
Thank AthenaGoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, March 6, 2014
Dear AthenaGoddess,
It is amazing to hear that you loved your stay and we are chosen on of your best hotel in Viet Nam. We greatly appreciated your praise on our spacious garden, our rooms, spa services, especially our caring staff who could please satisfaction and expectation. Thank you for all the memorable experiences and your high rating comment. We do hope to be at your service again in the near future. Kind regards, Huyen/ Ms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Phu Thinh Boutique Resort & Spa

Property: Phu Thinh Boutique Resort & Spa
Address: 488 Cua Dai Street, Hoi An 560000, Vietnam (Formerly Phu Thinh 2 Hotel)
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Family Hotel in Hoi An
#7 Romantic Hotel in Hoi An
#19 Luxury Hotel in Hoi An
#28 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Phu Thinh Boutique Resort & Spa 4*
Number of rooms: 90
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Also Known As:
Hotel Phu Thinh 2

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