Communication with the hotel before arriving was prompt and efficient. Our airline changed our flight times, and our transfers were readily changed via email with the hotel.
Had been a bit concerned about some reviews before our arrival, but our group of 12 had no complaints. We were given a complimentary upgrade to the Presidential Suite which was unexpected and the suite was luxurious. The others in our group were satisfied with their rooms.
Breakfasts were good, the location is excellent - only a short walk to town. The staff were all friendly and helpful. The resort is large, so, whilst not a personal experience - the service was good overall. The pool area is pleasant.
If we had to nitpick...it would be that the junior suite rooms allocated to some of our party had no privacy between the bathroom and the room. The occupants (a triple share) negotiated an upgrade to a Grand Suite and were happy with that room - but it is something to consider if you are not a "couple".
Generally, I would definitely stay here again, and would highly recommend due to the quality of the hotel overall and the location.
- Official Description (provided by the hotel):
- Hoi An Historic Hotel occupies lush and spacious grounds in the heart of the old town. It is the ideal place to stay for anyone who comes to visit Hoi An and its surrounding attractions which include the area's other World Heritage sites. ... more less
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