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“Poor reception at a very nice resort”

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Vinh Hung Emerald Resort
Ranked #53 of 144 Hotels in Hoi An
Certificate of Excellence
Bangkok, Thailand
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Poor reception at a very nice resort”
Reviewed May 26, 2013

We booked to stay for four nights here and looked forward to it. However, we were taken aback  by a cold and even rude but beautifully dressed receptionist there. The next day we also encountered a moody waitress. Perhaps it's us after all? Anyway, we mentioned about the receptionist to one of the  next shift receptionists, and the management apologised  for our experience. We do appreciate that.

We were first place on the first room on the ground floor- room 101. We had to ask to be moved as we'd booked ( through Agoda) a "pool view room" and not a kitchen/ restaurant view room). If this matters to you, make sure you are placed on the first floor or second floor and/ or as far away from the restaurant as possible. Otherwise get a river view room.

Anyway, about the place itself. As mentioned in other reviews, the infinity pool and the setting are wonderful. The room is quite new with tea making facility, a fridge, and a flat screen TV. The modern bathroom/shower is quite nice.

The location is good if you want to be near Hoi An old city. It's just a  3-5 minute walk from the Japanese Bridge. You can get a ticket with 5-6 entrances to interesting places at a small official kiosk near the bridge. I believe the entrances include Than Ha pottery village- three kms.  away. 

 The nearest beach- Cua Dai and An Bahn beaches are five and eight kms. away in the other direction- very doable by a bicycle rented from small shops opposite the hotel (one shop can also rent an electric bicycle at your request). 

Room Tip: Prefer first floor rooms, and away from the kitchen/ restaurant.
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  • Stayed May 2013, traveled with friends
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Helpful?
Thank nuangnoi3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Hong Kong, China
Level Contributor
8 reviews
3 hotel reviews
Reviewed May 26, 2013

This is a very relaxing place to spend some time. Spacious and bright rooms (we paid more for the river view - probably worth it - but then they all looked nice). You can easily walk into the touristy centre of Hoi An in 5-10 minutes. Nice breakfast. Good pool and lounge chairs. We appreciated the happy hour prices and the free river cruise. Excellent, friendly service.

  • Stayed May 2013, traveled as a couple
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    • Sleep Quality
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Helpful?
Thank Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottish Borders
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 25, 2013

We spent a fantastic 4 nights at Vinh Hung Emerald and for £40 a night, we think it's a bit of a bargain. The resort itself has very relaxing surroundings, right on the river with palm trees and an inifnity pool- it's very easy to enjoy a cocktail or two whilst lounging about. We had a river view room on the 2nd floor which had a lovely view from the balcony and gave us a bit of privacy from the poolside. The room iteslf was as expected in as-new condition and immaculately clean. Breakfast was very varied- the banana pancakes were particularly good! Mrs Le and her family across the road did a great job with our laundry, renting us bikes and organising our taxi to Danang airport. One tip is that the hotel does a free 45 minute boat trip in the mornings but we weren't made aware of that until I noticed a sign on our last morning- shame as would have liked to have given it a go.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edam010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 24, 2013

i will share the pros and cons.

pros:

great value for money.

good location.

friendly staff.

laundry guy (first shop from the left) is really helpful.

really beautiful swimming pool that is opened till late with water warmer.

spacious room with lovely balcony

cons:

lacks service at times. asked for simple help about visa information before the trip and they could not find out for me.

resort rooms' floor a little sandy

need to go through a few dark alleys before being able to reach the resort

strict with late checkouts

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bobdog808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New South Wales, Australia
Level Contributor
109 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed May 23, 2013

Our stay at the Emerald was very pleasant. It is a new hotel, a little off the beaten track, situated in mainly a residential area on the Islet, backing onto the river. The large pool is located between the two wings of the hotel with half of the rooms facing the pool/river, very pleasant. The main attraction for the hotel is its proximity to the old town, which was about a 15 minute walk from the Islet across a bridge to within 200 metres of the beginning of the old town. If you want the beaches, which I understand are quite nice, they are some 4-5 kms away. We weren't bothered about going so there was no problem, the old city was our target. On that basis the hotel is ideal. The quality of the hotel is excellent, but the layout tended to keep everything slightly apart/impersonal in my view. The staff were very attentive but didn't give the impression of being very friendly, more .... efficient. Given time it will change and could be a really excellent place to stay, if you want to just chill out. Be warned, very hard beds.

Room Tip: Suspect all rooms are good rooms, but quieter away from the river.
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  • Stayed April 2013, traveled as a couple
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Helpful?
Thank Dick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 20, 2013 via mobile

Perfectly located (5 mins walk from bridge), lovely pool, super comfy sun loungers! Stayed in a pool room on ground floor which was very convenient.

Staff were really friendly and helpful, and food really competitively priced. Can't complain at all!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonboy1889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poole, UK
Level Contributor
99 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed May 20, 2013

As others here testify, this is a lovely new hotel to stay at - super setting, great infinity swimming pool and not far from the old quarter.

However, for a new hotel we found it odd that they have got several minor items wrong. There is no mirror in the bedrooms, the lighting in the bathrooms is very poor, the fridges are noisy, and the safe is unusually complicated to operate (unlike all the others we encountered in Vietnam!). Furthermore, our sheets could have been cleaner.

In all other respects, the hotel was a delight to visit!

Room Tip: They are all good!
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  • Stayed March 2013, traveled as a couple
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Helpful?
2 Thank Victor_Delta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vinh Hung Emerald Resort

Property: Vinh Hung Emerald Resort
Address: An Hoi Islet, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 144 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Vinh Hung Emerald Resort 3.5*
Number of rooms: 52
Official Description (provided by the hotel):
Set in the tranquil district of An Hoi, Vinh Hung Emerald Resort is located on the banks of the romantic Thu Bon River and within 10-minute walking distance to the ancient town of Hoi An. The resort offers 52 well-appointed rooms with free wireless Internet access. All rooms are elegantly designed to maximize their views over the garden, the swimming pool and the river. The facilities include an internet corner, a spa & fitness center, a library and a swimming pool that will make your stay comfortable and convenient and meet all the needs of business and leisure travellers. ... more   less 
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