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“Great tea, greater service”

Reaching Out Tea House
Ranked #2 of 57 Coffee & Tea in Hoi An
Certificate of Excellence
Price range: $2 - $5
Cuisines: Cafe
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Restaurant details
Dining options: Late Night, Breakfast, Reservations
Description: The Reaching Out Teahouse, a second location for our social enterprise, was created because we wanted to share authentic Hoi An (which means peaceful meeting) through the tradition of drinking tea and coffee with friends and visitors. Tranquility is assured in our ancient house furnished with antiques. Our servers are all speech and hearing impaired and the joy of silence is reflected throughout the experience. Customers enjoy the high quality of our teas and coffees as well as the gracious service. All of our tableware is hand crafted in the style of the imperial families of Hue and is available at our workshop and retail store a two-minute walk from the teahouse. In addition to ceramics, we feature embroidered tablecloths and unique accessories. Fair trade operating principles ensure that our disabled artisans and servers receive fair wages and work under safe conditions. We invite you to experience our teahouse and to let us know about your experience. We learn to make improvements to our products and services through customer feedback and good reports encourage others to find their way to our shop to enjoy the silence.
Reviewed May 12, 2014

Now I have to admit to having the occasional cup of tea made using a tea bag.
So if you're the sort of person who may complain about paying extra for a real pot of tea, then this isn't the place for you.
What a delightful experience in customer service & a quality product.
Thank you Thinh, Lien & Dien. I enjoyed your spirit & passion.

Thank m_m2500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jothvn, volunteer at Reaching Out Tea House, responded to this reviewResponded May 13, 2014

You are the first reviewer to mention three of our servers by name and they are thrilled!

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1,346 - 1,350 of 2,186 reviews

Reviewed May 11, 2014

We organized a visit for our family (total 14 members) to this place. Since we have such a large party, we thus arrange reservation. At first, we need to send deposit to organize that but finally they managed to allow us to do the reservation via credit card guarantee. We are glad that we went here. The coffee and the tea tasting set are fantanstic, so as other al-la-carta drinks. All are with heart! We loved the concept of this place by helping those girls to rebuild their confidence and have interaction and introduce the Vietnam coffee culture.

the place is tranquil, lovely and good for relax. all the cups and utensils are very beautifully made. We love the ambience, the way the serve and the concept of the owner. And since we are such a large group, we constantly worry that we may disturb the tranquilty of the place. Luckily, we try our best to control ourselves to ensure everyone to enjoy the beauty of silence.

We have a great chat with the manager about the culture and all the staff members are very friendly and helpful. After the drinks, we went to their workshop to shop those lovely utensils and cups. Their staff also led us to our dinner place after that. We appreciate their help very much.

A must go in Hoi An! no wonder they are tripadvisor no. 1, I would recommend them to anyone who love culture and coffee.

    • Value
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    • Food
2  Thank Suet_Yu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded May 12, 2014

We are delighted that we could accommodate your large group and that the experience was meaningful and delicious! it is remarkable that you all were able to settle in to the serenity of the tea house. We are learning how to prepare for a large group and to adapt our service system. Thanks for your vote of confidence!

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Reviewed May 11, 2014

A must in Hoi An if you like tea! This majestic and peaceful setting makes the drinking tea experience extra special and knowing your money is supporting a good cause increases the feel good factor exponentially! Really enjoyed the extra touches of the free nibbles and toilet facilitates. Other establishment could really learn from Reaching Out's philosophy and customer service. Shame we had to leave, please visit.

    • Value
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Thank SJWaller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded May 12, 2014

Our staff at the Reaching Out Tea House will be so proud that you have suggested that their service is exemplary and that other places could learn from us! They have trained very hard to develop their skills and gained confidence in interacting with the hearing world. Comments such as yours keep the whole team smiling!

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Reviewed May 11, 2014

Well worth a visit, quaint vintage style tea shop excellent pit stop whilst visiting Hoi An. Lovely atmosphere great tea and coffee and don't forget to try taster cookies. We stayed and tried most things, weren't disappointed and bought tea & coffee to take home. Visit their shop about 2 minutes away, great for gifts and you can buy the beautiful tea sets used at tea shop.

Thank indigoStaffordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jothvn, volunteer at Reaching Out Tea House, responded to this reviewResponded May 12, 2014

Thanks for mentioning the craft shop in your comments about the Reaching Out Tea House, where customers can buy the lovely tea ware that they see in the tea house. You can take the whole experience home....except of course our gracious servers!

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Reviewed May 9, 2014 via mobile

We've tried both tea and coffee at this place, the drinks are exceptional and served with a small cookie which goes wonderfully well with the drinks. Excellent services, a great place to relax during or after a long walk in the beautiful old quarter of Hoi An.

1  Thank Whittingtontaitai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jothvn, volunteer at Reaching Out Tea House, responded to this reviewResponded May 10, 2014

We know that every detail is important in providing a pleasurable food experience. The silence is an unexpected bonus for most customers to the Reaching Out Tea House.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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