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“Nice hotel, sure it will improve”

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Hoi An Silk Marina Resort & Spa
Ranked #27 of 155 Hotels in Hoi An
Ho Chi Minh City, Vietnam
Level 4 Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Nice hotel, sure it will improve”
Reviewed June 17, 2013 via mobile

Stayed here 2 nights last week. New hotel so they are still learning. Rooms seem oddly laid out, had a marina pool villa which was lovely but guessing they are planning on building more rooms as all rooms are jammed in together. Also in our room the light switches are strangely arranged and in the bathroom the only place to hang towels is inconvenient if you are showering or using the sink. Staff couldn't be more friendly, which always helps. Had a spa package with the missus which wasn't great considering the price. Think they are still training there too. Hotel is a short walk to town but down a bit of a shabby alley which may be off putting to some people.

May seem overy negative but definite 4 stars, just pointing out a few shortcomings!

Stayed June 2013, traveled as a couple
Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina74August18th, Manager at Hoi An Silk Marina Resort & Spa, responded to this review, June 23, 2013
Dear Steve,
First of all, we would like to thank you for having taken your precious time to write this review mentioning the villa location and facilities which caused inconvenience during your stay. We are very well aware of this and we have plan to build more villas in the next 2 years. On the other hand, we are very delighted to hear that all staffs are very helpful and you did like the Resort and fully enjoyable. We do hope that we will have chance to welcome you back in couple of years to experience new face of us.
The Management
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (213)
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English first
Sydney Australia
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 16, 2013

We had a wonderful stay the the Marina Resort in Hoi An, it has only been opened for 6 months. On arrival we were greeted by the most beautiful and helpful staff, my husband was ill with vomiting etc and they went straight into help mode. After getting us into our room they brought him some ginger tea and the owner went out and brought him some herbal medicine. They also upgrade us to a Villa room when they found our I had a bad knee and didn't want me climbing the stairs. The Villa room was huge with lounge room, big bedroom, dressing area and large beautiful bathroom. The lounge and bedroom had sliding doors opening onto our own Jacuzzi just lovely. We had two televisions, one was a smart TV which had a computer connected to it.
The resort is quite, clean and very comfortable, it is only 5-7 minute walk into the old town. They were building a new open air restaurant overlooking the river which will be a big plus. I would recommend this resort to my family and friends, you can book tours through the reception they are very helpful. Many thanks to the beautiful staff for making our stay so wonderful

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank mtofarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina74August18th, Manager at Hoi An Silk Marina Resort & Spa, responded to this review, June 23, 2013
Dear Mtofarrell,
Many thanks for the great review and the support to the Hoian Marina Resort. I will certainly forward your excellent comments to all my staff who will be thrilled to hear your great remarks!
It is also a great pleasure to hear that our services were above your expectations.
Hoian is growing in a fast pace and the destination is truly becoming of international standard in all ways (hotels, restaurants, services, sport and recreation facilities, shopping, infrastructure, access) and we are all looking forward to contribute to the well-being of our repeating guests as well as hopefully many new people from around the globe to experience this lovely part of Vietnam.
We would now look forward to welcoming you hopefully back soon! With the best of luck to all your endeavors!

The Management
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Airlie Beach, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 15, 2013

Initially our driver couldn't find the resort as it's only relatively new and whilst driving around the back streets we were wondering what our 2 nights accommodation in Hoian was going to bring, but to our amazment and delight, once we drove through the front gates we were delighted with what lay ahead. The resort itself is boutique style which appeals to us, only 12 villas. They are beautifully decorated, large and I've never seen a king bed so big! The location was ideal - only a short walk to the old town. Most importantly, the staff were fantastic. They couldn't do enough to make our stay comfortable and enjoyable. They were eager to please and really interested in hearing our thoughts and feedback. It was such a shame we couldn't stay longer. We would definitely recommend this property for its size, its location and the service provided by the staff.
Note: this property was booked through a private tour company so am unable to comment on value for money.
Helen and Michael
Airlie Beach, Queensland, Australia

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weewock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina74August18th, Manager at Hoi An Silk Marina Resort & Spa, responded to this review, June 23, 2013
Dear Helen and Michael,

Thanks for your excellent review and the comments on this truly wonderful region! It is indeed that the king size bed is big and we are always listen to guests feedback and advice to improve our services.l
The Central VIetnam Region as a hole will surely be the next great destination to visit in the world and we are all working hard to make sure all the visitors will return with only fun memories!
Good luck to you and your loved ones.

The Management
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London
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 14, 2013

Booked a villa under discounted rate and was blown away with a high standard of service and quality of the property. The villa had it's own Jacuzzi facing the river - perfect scenery to start your day! The staff was very helpful especially the girl at the reception who spoke good English. Definitely coming back to this little paradise!

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Undisc0vered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina74August18th, Executive Assistant Manager at Hoi An Silk Marina Resort & Spa, responded to this review, September 3, 2013
Dear our valued guests,

Thank you for your review and we are very much appreciated for all of your great comments on us.
It is truly that we will dedicate all good service and further assistance to our guests. Our Staffs are very pleased to be noted that all their endless efforts are recognized accordingly .
We heartly look forward to your next stay with us and may we wish all the best wishes to you & your family.

Best regards,

The Management,
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Launceston, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 8, 2013

Marina Hoian Resort & Spa ticked all the boxes during our stay The resort is in a perfect location close to the old town and restaurants our room was clean, spacious and contemporary. Having said that the one thing that really made our stay was the staff. They were extremely friendly and made you feel very welcome. We would have no hesitation in recommending this hotel base on our experience

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Mary540_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina74August18th, Director of Sales at Hoi An Silk Marina Resort & Spa, responded to this review, June 13, 2013
Dear Mary540_13,

Thank you for taking your time to write such a fantastic review on Hoi an Marina Resort & Spa. We are glad that you enjoyed your holiday at our Resort in Hoian city. Hoi An is a great ancient town, that travelers could enjoy the river in the evening evening with the lanterns.

Our team at Hoian Marina Resort & Spa are all time welcoming guests with our great pleasure and we are very happy to know that you like our room as spacious, clean.

We look forward to welcoming you back to our Resort again soonest.

Best regards,

The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denmark
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 5, 2013

I spent 14 nights in Hoi An Marina Resort. from may 15 until may 29. I got a good deal direct with the Hotel. All my questions were answerd fast and as I know now correct and honest.
After more than 20 hours travel i got picked up in Da Nang airport from the Hotel car. After a short drive we arrived. Check in went fast and i finally arrived at my room which indeed was fantastic. I had booked a River view room, arriving at the balcony i was not so impressed about the view but too tired to complain. Passing the reception next day i was asked if i was happy with my room, i answerd room is great view not. I instantly was offerd another room (201) which was right at the pool and had an amazing view. The free wifi worked fast. In all rooms you have 2 Samsung smart Televisions, a smaller living room, a large bedroom and a large bathroom with rainforest shower and a bathtub. You also have a private safe which is free.
The hotel is new, and only quality wood and furniture have been used. Also the bathroom is really a pleasure to use. Everything works. its all clean, towels are changed 2 times a day.
The staff is amazing. Always trying to keep you happy, giving you information and helping you with everything,
Hotel is only a short walk from Hoi An centre. You can use the free bicycles or rent a motorbike which i often did. Beach is about 5 kilometers away,
I enjoyed the breakfast every morning. It´s served buffet style with all I think you need for breakfast. Eggs any style, cereals, fruit, very good bread and also asian options. All well presented and fresh made. A new large restaurant has been build during my stay and was finished on my departure day.
When you are 14 nights in one hotel you can always find something negative. But here, it´s really hard to find something. If i should mention something, its the restaurant menu which i dident find very good. But we all have different tastes.
I will definetly come back Again to this gem in Hoi An and I can recommand it to everybody who wants luxury with very personalized service

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MortiDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina74August18th, Director of Sales at Hoi An Silk Marina Resort & Spa, responded to this review, June 12, 2013
Dear MortiDK,

Thank you so much for your heartfelt comments. We are very pleased that you had a good experience with us.The views, facilities and specially the team make Hoian Marina Resort & Spa a very unique property indeed. We have shared your raving feedback with all staffs, and they were very happy to learn that you had enjoyed your stay with us.
The new restaurant is so beautiful with open air to the whole view of the Resort. Sitting there, you could enjoy the river beside, the flowers, the garden with birds singing, the boats and especially the nice breeze makes you feel so pleasant. We regret that it opened on the day you left. But we do hope you come back and enjoy breakfast there.

Thank you once again for your kind words. We look forward to welcoming you back to our beautiful Resort in the future.

Best regards,

The Management,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Oswego, Oregon, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 2, 2013

We stayed four nights in a Riverside Villa in May. Everything about our stay was perfect. The hotel picked us up at the airport with a staff member who spoke English. She gave us a great lesson on the area as we drove back to the hotel. The grounds are pretty with lots of interesting plants and trees. The location was perfect for walking to town. We did take the bikes out one day to the beach which was a longer ride than we had expected but it was also a very hot day which probably made it seem longer. Our room was very nice. When we first booked it we saw it had a private spa which we thought we would not use. Turns out we used every night after walking back from town. The staff was professional and so helpful. Before leaving for Vietnam we had read all the reviews and the problems people had. We can say that they have taken all those reviews seriously and are working hard to make it perfect. Thank you for such a wonderful stay. Hoi An is on our list of cities to return to.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina74August18th, Director of Sales at Hoi An Silk Marina Resort & Spa, responded to this review, June 8, 2013
Dear Susan,

Thank you very much for posting a wonderful review of Hoian Marina Resort & Spa on TripAdvisor. We always strive to exceed guests’ expectation and I am delighted to read that we have been successful in doing so. I have shared your great feedback with Ms. Thao who picked you up with driver at the airport as well as all our team. We do hope to welcome you back in a very near day in the future.

With our best wishes & regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hoi An Silk Marina Resort & Spa

Property: Hoi An Silk Marina Resort & Spa
Address: 74 August 18th Street | Cam Pho Ward, Hoi An 560000, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #27 of 155 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Silk Marina Resort & Spa 4*
Number of rooms: 101
Official Description (provided by the hotel):
Hoi An Silk Marina Resort & Spa - Alocal 4 star luxuryHi-end Resort located in front of the historical & romantic Thu Bon river, walking distance to Hoi An's Japanese Bridge, Ancient town & Night Market. With 101 rooms, suites and villas, the resort features a contemporary design witha touch of traditional Vietnamese craftsmanship combined with a family- friendly leisure atmosphere. One of the resorts facilities showcases a relaxing PURE ZEN SPA offering Vietnamese-traditionaland well known therapeuticbody treatments that will surely revitalize and rejuvenate your inner self. A short drive from Danang International Airport and Train station. A place that has everything you need for a perfect and relaxing vacation getaway. Known by tourists as a place where river meets the sea. " Your Oasis of Peace &Tranquility". ... more   less 
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