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“Great shoes and customer service!”
Review of 09 Shoe Shop

09 Shoe Shop
Ranked #16 of 404 Shopping in Hoi An
Certificate of Excellence
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: Over 14 years ago, Ms Tuong – a Hoi An local with a background in clothes making – decided to put the ‘sole’ back into the art of shoemaking in her hometown and founded the 09 Shoe Shop store. The number ‘9’ in Vietnamese signifies good luck and prosperity, which is the reason for the shop name – not the address! Through her family connections and good business nature, Ms Tuong has always had access to the choicest leather sources in Hoi An and the most experienced of shoemakers. She thus formed exclusive relationships with the most talented of shoe craftsman and embarked on making shoes not just for her existing Vietnamese clientele, but for foreigners too. In order to hone the skills of her shoemakers, Ms Tuong would travel abroad to buy foreign-made shoes (particularly Italian shoes) and then pull them apart to see how they were made and what materials were used. She then trained her staff to mimic the art of Western shoemaking to cater for an emerging tourist clientele. With an attitude to always please the customer, Ms Tuong is always striving to improve and create new products. Her range has broadened over the years beyond shoes and she has is well regarded for her other leather products too. Her custom-made leather jackets, bags, purses and wallets are as peerless in quality as her shoes. Testament to this fact are the many return customers she has from abroad – most of whom she has known for over 10 years. A visit to 09 Shoe Shop will not only put a spring back into your step but won’t cripple your savings. You may as well ask yourself, why spend the equivalent of money on one good pair of shoes back home when you can have three or more pairs tailor-made in Hoi An?
San Diego, California
Level 5 Contributor
51 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
“Great shoes and customer service!”
Reviewed October 30, 2012

My husband and I had a great time ordering and trying on shoes here! The customer service was excellent. We ordered work shoes, belts, brief case and boots!!! The shoes are very comfortable! They size each foot and they have you do a fiiting before you make the final payment. If you arent happy, they will fix it until you are! We cant wait to come back and buy more shoes!

Visited October 2012
Thank JJL1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Melbourne, Australia
Level 3 Contributor
11 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Two really well made handbags”
Reviewed October 30, 2012

Hi, I had 2 handbags made at this shop in Hoi An. The bags turned out really great and they deliviered to my hotel the next day - which was a 45 min drive from the shop! Bags were expensive I probably could have bargained them down, but I didn't. Would recommend if you want a leather hand bag.

Visited October 2012
Thank carly e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olsene, Oost-Vlaanderen, Belgium
Level 4 Contributor
31 reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“I throw them in the garbage at home”
Reviewed October 26, 2012

This shop is really not ok. You feel you have to hurry i didn't have the time to make a decent choice and at the end I had to pick them up 30 min before i had to leave to airport because the size wasn't good at all and they had to redo it time after time. Result: they mad an awfull shoe which i throw away at home. Not friendly, very short, not decent infrastructure and not wurth visiting, I had awsome shops i visited but this isn't one of them.

Visited August 2012
4 Thank Pascal v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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