We(4 of us) had one of the worst experience in our trip in this hotel. First of all, this is little too far from the town but that's ok. We biked to places. The hotel has swimming pool and great breakfast buffett.
When we stayed there, I had to book a separate room for one night and they gave me a room in 5th floor which didn't have any elevator. So basically I have to take the elevator to 4th floor and then carry all my stuff to the 5th floor. They didn't even offer help. I'm at least ok with that but then two of my friends' money got stolen. We were so shocked that something like that has happened to us.The owner and the girl at the reception really tried their best to solve the issue. They even showed the video footage in which we can see the maids going into the room with no cleaning supplies and then coming back after few mins and then going again with cleaning stuff.
They paid for the car trip to the airport which is nice but still $250 in Vietnam is a great deal of money and losing it caused some issues for my friends since they were hoping to do some shopping. And then the hotel told us that they can't take credit card and they wanted only cash. After we told them that we can't do that since we need the cash to use in places where only cash is allowed, somehow the credit card machine miraculously worked.
Hotel is good, food is good, most of the staff is great. If it was not for the stolen money and credit card fiasco, I would have rated higher. Overall a mixed experience in this hotel.
- Official Description (provided by the hotel):
- Sunshine hotel is three star hotel with 36 rooms, near the Anbang beach and 10 minutes walk in the Hoian old town ... more less
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