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“River Beach Resort”
Review of River Beach Resort

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River Beach Resort
Ranked #99 of 144 Hotels in Hoi An
Gold Coast, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“River Beach Resort”
Reviewed January 25, 2014

My friend and I had a wonderful stay at the Riverbeach Resort in January. The ladies at the tour desk were most helpful in booking tours and confirming flights and tours. The chef in the restaurant was most accommodating. We wanted to try the Pho as well as Vietnamese pancakes which weren't on the menu but he prepared these for us, no problem. We had clay pot meals and loved them. We asked the restaurant hostess if she knew where we could purchase one and she actually went to the markets to purchase one on our behalf, and probably a lot cheaper too. That was above and beyond the requirements of her job. Sitting by the river for evening drinks was wonderful. I also had the most amazing hot rock massage. All the hotel staff were helpful and friendly. Thank you for making our holiday a most enjoyable one.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LadyW888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Beach R, Director of Sales at River Beach Resort, responded to this review, February 9, 2014
Dear LadyW888,

Warm greetings from the River Beach Resort & Residences Hoi An!

How was your trip back home? We're very glad to hear from you. Hope you had a safe flight!

Anyway, thank you so much for the endless compliments and positive feedback about our hotel staff, facilities, and services. We are aware of your complete satisfaction during your stay here in Hoi An and of course are happy that we've made it a great one for you. All the staff that you've mentioned are recognized for their job well done. We appreciate the kind words and generosity.

We look forward for your return and hope to see you again soon in Hoi An.
Have a great 2014!

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Perth, Australia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 20, 2014

River Beach hotel was located approx 4km from the main town of Hoi An. Taxis are very cheap so this was not an issue.

We stayed as part of our honeymoon and this hotel was chosen by our tour company.

The hotel itself is a bit dated , the room we had was quite large and very comfortable so that was no problem. We had a small issue with housekeeping which was remedied very quickly.

One problem we did notice was that at night, it was very quiet and they turn off lights in the hallways and stairways. We had to use our mobile phone flashlight to get around and this did result in my wife rolling her ankle when she missed a step.

Breakfast was OK - not superb as i think the hotel must have been very quiet. Not a large selection, but omlette and noodle station did a fine job.
Service from front desk great.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank speedracer049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Beach R, Director of Sales at River Beach Resort, responded to this review, February 9, 2014
Dear speedracer049,

Warm greetings from the River Beach Resort & Residences Hoi An!

It's good to hear from you. How was your honeymoon in Vietnam? We hope you had an overall great time exploring our amazing country.

Anyway, thank you for taking the time in writing us a feedback about our hotel amenities and services. We are completely aware of the situation and we are currently doing our job on improving all aspects of the property. We appreciate your comments and feedback on the lights at the hallways, the breakfast, and the housekeeping. We'll do our best to improve further on these.

We hope to see you again next time you visit Vietnam and would be more than happy to accommodate you here at the River Beach Resort.

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 19, 2014 via mobile

Visited this hotel on a guided tour and we were very happy with it. Little maintenance could be done on it but as they get flooded every year I suppose it's hard to keep up with this. In saying that excellent room overlooking the river and amenities were very clean. Breakfast was the only meal we had but it was the best we had in vietnam. Would stay here again and we did recommend this hotel to other travellers.

Stayed January 2014, traveled with friends
Helpful?
1 Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Beach R, Director of Sales at River Beach Resort, responded to this review, February 9, 2014
Dear Kim B,

Warm greetings from the River Beach Resort & Residences Hoi An!

Many thanks for spending some of your time in writing us a brief feedback about our hotel facilities and services. We are glad to hear that you found our staff to be excellent and our breakfast the best in Vietnam. It is our pleasure to always provide the best for our guests here at the River Beach Resort.

We look forward for your return to Hoi An and thanks again for your recommendations.

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 10, 2014 via mobile

We were on a 12 day trip through Vietnam, staying in a shocking place in Saigon which called itself 4 star and was more like 2. Our hotel in Hanoi was much better but still nothing like this place. Arriving here and having a downstairs deluxe suite which faces the river, ample space, and a lovely peaceful atmosphere made our whole trip worthwhile. It is walking distance from a restaurant called Bao Han - which was our favourite in all of Vietnam. Highly recommend this hotel - the only exception is that the shower wasn't fixed to the wall so had to hold the head - but to us it hardly mattered in the scheme of things. Tip = buy beers (they do take away meals too) from Bao Han to take away and have at the hotel (a fraction of the price). Calm and serene.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AusCaitlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Beach R, Director of Sales at River Beach Resort, responded to this review, February 9, 2014
Dear AusCaitlin,

Warm greetings from the River Beach Resort & Residences Hoi An!

First of all, we hope that you had an amazing 12 day tour throughout Vietnam. We are very glad to hear from you. Thank you so much for taking the time in writing us a wonderful feedback about our hotel facilities and services and for your recommendations. We appreciate the kind words and gesture. Indeed, the surroundings of the hotel is completely calm and serene.

We look forward to hearing from you again and we hope to accommodate you when you get a chance to go back to Hoi An soon. You will always have a home with us here.

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 3, 2014

We stayed at this hotel in December 2013 and had a nice time. The location is great - very close to beach and it has a pool. We thought the rooms (especially door locks) were a little bit dated - as in, this place was amazing 10-15 years ago, but maybe time to update security systems. That said, we did not have any problems and would stay here again. The staff was very helpful and they have a conveniently located tour-booking person on-site. There was a safe in our room but we were able to pick it up and walk around, so we opted not to leave real valuable items in it. We got a very good deal on the price, so really no complaints.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Beach R, Director of Sales at River Beach Resort, responded to this review, February 9, 2014
Dear A S,

Warm greetings from the River Beach Resort & Residences Hoi An!

How was your flight back home? Hope you guys are doing well. Anyway, thank you so much for your kind words and feedback on our hotel facilities and services. We appreciate all the efforts and would like to send our kind regards to you and your family. Thanks also for your comments on updating the security systems. We would be more than happy to consider that as well.

We hope to see you again soon and accommodate you when you get a chance to visit Hoi An next time.

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 30, 2013

Stayed here for 5 days the place is very old nothing like the pictures it needs to be updated the breakfast was ok lots to choose from its 5km out from Hoi an they have a bus but doesn't run all the time so you have to get taxis its close to the beach and there is some nice places to eat in the same street.

Room Tip: River views
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leanne080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Beach R, Director of Sales at River Beach Resort, responded to this review, February 9, 2014
Dear Leanne080,

Warm greetings from the River Beach Resort & Residences Hoi An!

Thank you for spending some few minutes of your time in writing us a feedback about our hotel facilities and services. Your honesty is much appreciated by the whole group. We are doing our best to improve every little details so we could provide the best for our guests.

We still hope that you'll stay with us next time when you get a chance to visit Hoi An again.

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 27, 2013

In Short: Overpriced. Often no hot water. Incorrectly advertised. There are many many much nicer, cheaper hotels in Hoi An.

We booked a ‘Junior Suite’ which is advertised as having a river view. They checked us into a room with no river view. We explained the problem to reception, it took them a while to understand why this bothered us but they were perfectly friendly. They offered a standard room with river view but wouldn’t discount the price (standard rooms are considerably cheaper.) Then they offered the presidential suite, also without a view. We agreed because we thought it would be fun to refer to each other as Mr President.

The Presidential has a HUGE bath, which I was excited about until we found out there is only a moments hot water. I boiled the kettle a few times and sat in a puddle, which I imagine mirrors what Barack Obama is up to.

The WiFi in the presidential suite is painfully slow, I guess to stop people going on Tripadvisor and writing reviews.

The room was clean but everything is worn down and a little broken.

The gym is completely useless, lots of broken equipment and not much space.

The grounds are nice, there is a cute bridge and a pond and the view is great.

Every so often we found ourselves in rooms filled with storage, odds and ends of furniture and boxes and lamps. Glamorous!

We lost our key and they charged us $25 to replace it, which is just mean. $25 in Hoi An can buy 50 iced coffees or 200 beers. I love iced coffee and beer - I’m not particularly fond of replacement keys. It’s frustrating when a hotel exploits a mistake to juice money out of you.

On the last night we got moved to the room we booked, the junior suite on the river. The river view is stunning, incredibly beautiful. The room was still worn down but it was much nicer than the original room. This room never had hot water which over Christmas in Hoi An is a real problem- it’s very cold.

The hotel is 5km out of town near the beach, which is useful in the hot season but not over Christmas. There is a shuttle bus otherwise taxi’s are $5 each way or the hotel has free bicycles.

They need to stop advertising rooms as having a river view if they might not have a river view. Usually hotels have different price points for rooms with views, I’m not sure why this hotel doesn’t.

They advertise themselves as 4 starts which is cray cray, it’s maybe almost possibly 3 star.

There are so many nicer, cheaper hotels in better locations in Hoi An. I would of given a lower rating if the staff weren’t so nice.

Room Tip: Their website advertises some rooms as having a river view but they often don't, you need to con...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank COCOBANANAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Beach R, Director of Sales at River Beach Resort, responded to this review, December 30, 2013
Dear COCOBANANAS,

Warm greetings from the River Beach Resort & Residences Hoi An!

Thank you so much for taking the time in writing us an informative and descriptive feedback about our hotel staff, facilities, and services. We appreciate all the efforts as your comments and suggestions are very important to us.

We are aware of all the issues that you've pointed out and we are already fixing everything for further improvements of the hotel.

Regarding the lost key, we completely understand where you are coming from. But in all honesty, we would never ever juice out money from any of our guests or do something similar for that matter. For lost keys, our hotel policy is to replace the whole door knob and get new set of keys that would cost around 450.000VND-500.000VND (25USD). We agree that the cost of living in Hoi An is relatively cheap as compared to other major cities in Vietnam, but with these kinds of concerns, everything can be expensive. And these are prices that our hotel cannot control. So we always remind our guests to be responsible enough and careful enough to take good care of the keys so they wouldn't have to pay so much money.

We hope that you understand all our shortcomings and still consider staying with us the next time you visit Hoi An.

Thanks and Best Regards,

Pham Hanh Trinh (Ms.)
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about River Beach Resort

Property: River Beach Resort
Address: 05 Cua Dai Street, Hoi An 560000, Vietnam (Formerly Dong An Beach Hotel)
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Top resorts Hotel in Hoi An
#25 Family Hotel in Hoi An
#32 On the Beach Hotel in Hoi An
#33 Romantic Hotel in Hoi An
#61 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — River Beach Resort 3.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
River Beach Hotel Hoi An
River Beach Hoi An

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