The hotel itself was nice. Room was a very good size and the view from our balcony was lovely!
The surroundings are well kept and the scenery is beautiful.
However the food and excursions offered are very much set at US dollar prices and we really felt that the staff were overcharging because they probably work on commission. Every time we rejected there services there faces completely dropped and by the end of our stay, we felt that they were not as helpful anymore because we didn't buy anything from them...
We asked to rent a scooter. To begin with it was 240,000VND ($12) and when we asked again went up to 280,000VND ($14). We went out to Ms Ha (across the road from this hotel) and we got a bike for 200,000VND ($10). Ms Ha also offers laundry which cost us $36 in the hotel for around 10-12 garments!
We also asked for them to arrange a car for us to take us back to Danang airport. The receptionist told us 560,000VND ($33). We told her that we took a meter taxi here and that cost us 500,000VND ($30), she then said, "ok ok i'll get it for you at 450,000VND ($25) but don't tell anyone..." I went to see Ms Ha and she offered it to us at 300,000VND ($15) - This is the standard rate! When I went back to the reception and told them we were cancelling our car because we found one cheaper, again her face dropped because they had been caught out for overcharging!
Overall I was very very disappointed with the receptionist staff here. The porters, gardeners and service staff (waiters) were lovely! The receptionists however are simply not good enough! I understand that they have probably been told from senior staff to hike the prices up, but they really do it in such an obvious manner and it's bloody annoying! Makes you feel like you're in a tourist trap. I can honestly say that this put a downer on our stay in Hoi An.
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- Also Known As:
- Hoi An Riverside Hotel Hoi An
- Hoi An Riverside Resort And Spa
- Riverside Hotel Hoi An
- Riverside Resort Hoi An