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“The staff must work on commission because they overcharged us for everything!!!”

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Hoi An Riverside Resort & Spa
Ranked #102 of 158 Hotels in Hoi An
Certificate of Excellence
Reviewed November 24, 2013

The hotel itself was nice. Room was a very good size and the view from our balcony was lovely!
The surroundings are well kept and the scenery is beautiful.

However the food and excursions offered are very much set at US dollar prices and we really felt that the staff were overcharging because they probably work on commission. Every time we rejected there services there faces completely dropped and by the end of our stay, we felt that they were not as helpful anymore because we didn't buy anything from them...

We asked to rent a scooter. To begin with it was 240,000VND ($12) and when we asked again went up to 280,000VND ($14). We went out to Ms Ha (across the road from this hotel) and we got a bike for 200,000VND ($10). Ms Ha also offers laundry which cost us $36 in the hotel for around 10-12 garments!

We also asked for them to arrange a car for us to take us back to Danang airport. The receptionist told us 560,000VND ($33). We told her that we took a meter taxi here and that cost us 500,000VND ($30), she then said, "ok ok i'll get it for you at 450,000VND ($25) but don't tell anyone..." I went to see Ms Ha and she offered it to us at 300,000VND ($15) - This is the standard rate! When I went back to the reception and told them we were cancelling our car because we found one cheaper, again her face dropped because they had been caught out for overcharging!

Overall I was very very disappointed with the receptionist staff here. The porters, gardeners and service staff (waiters) were lovely! The receptionists however are simply not good enough! I understand that they have probably been told from senior staff to hike the prices up, but they really do it in such an obvious manner and it's bloody annoying! Makes you feel like you're in a tourist trap. I can honestly say that this put a downer on our stay in Hoi An.

  • Stayed: November 2013, traveled with friends
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2  Thank Sapna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 - 243 of 620 reviews

Reviewed November 11, 2013

I cannot recommend this place enough. I and my 8 year old son stayed here during a potential typhoon arriving. The staff were very helpful, helped us change rooms no problems and catered to all our ever changing travel changing plans. I wished I had left a bigger tip.
The rooms are great - could not ask for more shuttle bus into town or to the beach - food good. not 4-5* but friendly and manager friendly. Generator available when power cuts out.

Room Tip: try for room on second or third floors or facing river
  • Stayed: November 2013, traveled with family
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Thank furrysporran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

This hotel was one of the nicest places we stayed at on our 15 days tour of Vietnam. While the hotel probably doesn’t compare that well to ‘4 star’ hotels in other countries, it was certainly a nice place to stay. The rooms were very clean and reasonably well appointed, albeit a little tied looking. However with the beautiful river views and excellent restaurant, it certainly made of for it. Breakfast was excellent! The pool was also one of the best that I had seen on our tour.

Perhaps one of the downside is that the hotel was located some distance from the city. While a shuttle bus was offered, it did mean that walks from the hotel to the city centre were out of the question.

All in all, a very pleasant experience.

  • Stayed: April 2013, traveled with friends
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1  Thank GazzaGlenIris_Vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2013

Tho the rooms are a little tired and could do with a makeover the location right on the river more than makes up for the decor. The view from our balcony was a never ending source of pleasure as we watched the local people go about their daily lives. Size of the bathrooms deserves a special mention as do the gardens and pool area. Not quite a resort but definitely boutique with only two floors and 4 rooms to each accommodation block. There are plenty of restaurants within walking distance and it is a short shuttle ride or cheap taxi trip into Hoi An's touristy city centre or the beach. Staff were ever obliging, free breakfast had a great selection of food served in view of the river. Would definitely recommend and return there.

Room Tip: Do choose a room overlooking the river and not too far away from front of hotel.
  • Stayed: September 2013, traveled with friends
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1  Thank Brunglite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013

We were a little suprised how far out of town this accommodation was but they run a shuttle bus to and from both to the beach (1 km) and city centre (3 km.). Wonderful to eat breakfast and look out upon the river. A bit disappointed in the variety available for breakfast for a 4 star resort. The riverview rooms were great but would recommend asking for an upstairs room and the downstairs rooms were rather noisy. The airconditioner rattled all night and parts fell out when it was turned on. The business centre is from the dark ages and certainly needs attention.The pool area is fantastic.The staff were extremely helpful and made up for the accommodations shortfalls.

Room Tip: Riverview rooms are a must but would recommend an upstairs rooms otherwise they can be very noisy
  • Stayed: October 2013, traveled as a couple
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Thank Sue N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Just what our group fo 6 needed. Great rooms, beautiful gardens, good pool (kids were thrilled), huge breakfast (satisfied our teenage boys) and staff that couldnt do enough. It is a couple of klms out of the centre of Hoi An but a courtesy bus runs in a few times a day and taxis were cheap. The best of the hotels we stayed in during our three week trip.

  • Stayed: October 2013, traveled with family
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Thank Fer_L1310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

During our visit in Vietnam ( two families with children ) , in September 2013 , we stayed in Hoian Riverside Resort Hotel located on the banks of the river within 2-3 km from the old town and 2 km from the beach.

The hotel is a Resort with villas, there are rooms on the ground floor and second floor rooms and 3 .

We got on our request 4 Rooms , Superior river view , suite (no connecting door) , two with a double bed and 2 rooms with three beds for children ( adolescents ) . Single family on the ground floor and second floor family .

In a very large and very spacious and can accommodate the amount of guests as I mentioned and even more.

Also shower rooms / bathrooms are large and spacious guest set has even toothbrushes with toothpaste.

We have on the ground floor and unfortunately much moss walls (probably from the river ) , we had to ventilate the room and everything worked out .
Another thing that bothered me was our floor was compared in ceramic tiles floors 2 and 3 where there parquet ...

Each guest is assigned a bottle of water a day .

The staff is very nice and makes every effort to help every question / problem arises .

The hotel has Internet ( WIFI ) a free good quality rooms and public areas .

There is also a lovely swimming pool is available .

The hotel offers free shuttle several times a day to the Old City and back to the Beach and back.

The breakfast served is very good, high quality , delicious and varied selection of Western and Asian food , you should sit down to eat on the large terrace on the ground floor near the river ...

The hotel certainly gives value for money !

Room Tip: take your breakfast in the terrace
  • Stayed: September 2013, traveled with family
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1  Thank yaari_r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hoi An Riverside Resort & Spa

Address: 175 Cua Dai Road, Hoi An +84510, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Hoi An
#37 On the Beach Hotel in Hoi An
#39 Luxury Hotel in Hoi An
#62 Spa Hotel in Hoi An
Price Range: $39 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoi An Riverside Resort & Spa 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hoi An Riverside Hotel Hoi An
Hoi An Riverside Resort And Spa
Riverside Hotel Hoi An
Riverside Resort Hoi An

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