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“friendly and helpful staff”

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Hoi An Riverside Resort & Spa
Ranked #94 of 147 Hotels in Hoi An
Certificate of Excellence
hanoi
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“friendly and helpful staff”
Reviewed November 11, 2013

I cannot recommend this place enough. I and my 8 year old son stayed here during a potential typhoon arriving. The staff were very helpful, helped us change rooms no problems and catered to all our ever changing travel changing plans. I wished I had left a bigger tip.
The rooms are great - could not ask for more shuttle bus into town or to the beach - food good. not 4-5* but friendly and manager friendly. Generator available when power cuts out.

Room Tip: try for room on second or third floors or facing river
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  • Stayed November 2013, traveled with family
    • Value
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Helpful?
Thank furrysporran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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603 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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Glen Iris, Vic
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 9, 2013

This hotel was one of the nicest places we stayed at on our 15 days tour of Vietnam. While the hotel probably doesn’t compare that well to ‘4 star’ hotels in other countries, it was certainly a nice place to stay. The rooms were very clean and reasonably well appointed, albeit a little tied looking. However with the beautiful river views and excellent restaurant, it certainly made of for it. Breakfast was excellent! The pool was also one of the best that I had seen on our tour.

Perhaps one of the downside is that the hotel was located some distance from the city. While a shuttle bus was offered, it did mean that walks from the hotel to the city centre were out of the question.

All in all, a very pleasant experience.

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
1 Thank GazzaGlenIris_Vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gundagai
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 2, 2013

Tho the rooms are a little tired and could do with a makeover the location right on the river more than makes up for the decor. The view from our balcony was a never ending source of pleasure as we watched the local people go about their daily lives. Size of the bathrooms deserves a special mention as do the gardens and pool area. Not quite a resort but definitely boutique with only two floors and 4 rooms to each accommodation block. There are plenty of restaurants within walking distance and it is a short shuttle ride or cheap taxi trip into Hoi An's touristy city centre or the beach. Staff were ever obliging, free breakfast had a great selection of food served in view of the river. Would definitely recommend and return there.

Room Tip: Do choose a room overlooking the river and not too far away from front of hotel.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Brunglite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
123 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed October 25, 2013

We were a little suprised how far out of town this accommodation was but they run a shuttle bus to and from both to the beach (1 km) and city centre (3 km.). Wonderful to eat breakfast and look out upon the river. A bit disappointed in the variety available for breakfast for a 4 star resort. The riverview rooms were great but would recommend asking for an upstairs room and the downstairs rooms were rather noisy. The airconditioner rattled all night and parts fell out when it was turned on. The business centre is from the dark ages and certainly needs attention.The pool area is fantastic.The staff were extremely helpful and made up for the accommodations shortfalls.

Room Tip: Riverview rooms are a must but would recommend an upstairs rooms otherwise they can be very noisy
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  • Stayed October 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Sue N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth, Australia
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 23, 2013

Just what our group fo 6 needed. Great rooms, beautiful gardens, good pool (kids were thrilled), huge breakfast (satisfied our teenage boys) and staff that couldnt do enough. It is a couple of klms out of the centre of Hoi An but a courtesy bus runs in a few times a day and taxis were cheap. The best of the hotels we stayed in during our three week trip.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Fer_L1310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
israel
Level Contributor
130 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed October 14, 2013

During our visit in Vietnam ( two families with children ) , in September 2013 , we stayed in Hoian Riverside Resort Hotel located on the banks of the river within 2-3 km from the old town and 2 km from the beach.

The hotel is a Resort with villas, there are rooms on the ground floor and second floor rooms and 3 .

We got on our request 4 Rooms , Superior river view , suite (no connecting door) , two with a double bed and 2 rooms with three beds for children ( adolescents ) . Single family on the ground floor and second floor family .

In a very large and very spacious and can accommodate the amount of guests as I mentioned and even more.

Also shower rooms / bathrooms are large and spacious guest set has even toothbrushes with toothpaste.

We have on the ground floor and unfortunately much moss walls (probably from the river ) , we had to ventilate the room and everything worked out .
Another thing that bothered me was our floor was compared in ceramic tiles floors 2 and 3 where there parquet ...

Each guest is assigned a bottle of water a day .

The staff is very nice and makes every effort to help every question / problem arises .

The hotel has Internet ( WIFI ) a free good quality rooms and public areas .

There is also a lovely swimming pool is available .

The hotel offers free shuttle several times a day to the Old City and back to the Beach and back.

The breakfast served is very good, high quality , delicious and varied selection of Western and Asian food , you should sit down to eat on the large terrace on the ground floor near the river ...

The hotel certainly gives value for money !

Room Tip: take your breakfast in the terrace
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank yaari_r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth Hampshire UK
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 14, 2013

When we arrived at the Hoi An Riverside Resort we were impressed by the overall view of the place.

However, when we were shown to our room we were very disappointed with the size, it was supposed to be a deluxe room but it was small, scruffy and tired looking. We did not have enough storage with only three small drawers and a small hanging area for two people for seven nights. However the view from the balcony was amazing over the river and the rice paddies.

The shower was poor there was not enough hot water for a reasonable shower, I was unable to wash my hair and have a wash with enough hot water. We had to ask for more towels but to be fair they bought those up as soon as we requested them.

I think we may have been near the staff area as we were woken up with a lot of noise and shouting at 6.30 most mornings ( I think that because they start their day early they feel we must too)

Also there was no iron or ironing board in the room and this was a massive inconvenience and they charge a lot really to iron every item. There is a lady across the road who will do laundry at 2 USD per kilo and will also iron if requested.

On a positive note the staff were friendly and helpful. The gardens were immaculately kept and the pool and pool area was spotlessly clean.

Breakfast was disappointing it was the same breakfast every morning and after staying for seven nights I was heartily sick of the same breakfast. They had eggs to order fresh which were lovely but nothing to really accompany them. They had a brief offering of a Vietnamese breakfast which was very tasty.

There is a free shuttle bus which runs to the town but this is a very limited service. The town is a distance away and has to be accessed by shuttle bus or taxi. Taxi's were relatively cheap between 60 to 80.000 dong each way (£1.80 -£2.00) to be honest we went to town on the shuttle and returned by Taxi.

Hoi An is beautiful and well worth visiting. Just like Saigon watch the bikes.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hayleysn202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hoi An Riverside Resort & Spa

Property: Hoi An Riverside Resort & Spa
Address: 175 Cua Dai Road, Hoi An +84510, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Hoi An
#32 On the Beach Hotel in Hoi An
#37 Luxury Hotel in Hoi An
#58 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hoi An Riverside Resort & Spa 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hoi An Riverside Hotel Hoi An
Hoi An Riverside Resort And Spa
Riverside Hotel Hoi An
Riverside Resort Hoi An

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