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“Beautiful beach views, but hotel needs a facelift”

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Victoria Hoi An Beach Resort & Spa
Ranked #54 of 159 Hotels in Hoi An
Certificate of Excellence
Reviewed July 6, 2013

After researching all the hotels near Hoi An, we settled on Victoria as the reviews were awesome. However, I was honestly disappointed by the room and hotel, but definitely not the views. The hotel is located about 30 minutes from Da Nang airport along a stretch of Kua Dai beach with all the other mega-resorts. Driving past the other resorts, Victoria is noticeable aged and not in a good way.

The hotel itself is designed in a very Japanese style, with flowing ponds with koi and bridges, tatami mats inside the room for tea. There is only one pool and with the vacancies pretty booked up the lounge chairs filled up fast and the pool got crowded. Some people had to come "save" a chair while they ate breakfast to ensure a spot while others had to lurk around waiting for help to pull out chairs. Personally, I think the beach resort needs to have enough chairs at the pool for most of the guests. That said, the beach, and plenty of seating was literally a ten-second walk away, so there was always another option.

We booked the junior suite (second most expensive) and the views were STUNNING. However, for over $200 dollars a night, the room was less than impressive. Decorations were dated and dusty, found some dead ants on the sheets, TV was too small to watch movies, and was not a fan of the dark toilet area. The outside shower was an asset and definately added to the room, but for this price, I really expected more.

The hotel does offer frequent free shuttles to Hoi An (the town) and this was very conveinent and professional, but so do all the other hotels in the area. The staff was friendly enough, but as expected in a resort setting and nothing extraordinary. The food at the pool was acceptable, but saving grace was the breakfast buffet. It was plentiful, diverse, fresh, and delicious.

And now, the other reason for losing a star rating, the SPA was NOT pleasant. We decided to check it out and give it a chance, as I am a huge fan of spas and went to the Hyatt spa just the day before. The Victoria spa was super outdated (80s?) and the lady who gave me the massage seemed more interested in finishing it quickly than doing a good job. It was a special for "Vietnamese Massage" for 800,000 dong (about 40 USD) for an hour, but I almost asked her to stop as it was dirty and her technique was sub-par.

So, Victoria does live up to its stunning beach views, but that's about it. I would definately suggest shopping around the other "luxury" hotels to get more for your money.

  • Stayed: July 2013, traveled as a couple
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2  Thank iluvbunbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,145 - 1,151 of 2,233 reviews

Reviewed July 4, 2013

we stayed 4 nights in late June/early July 2013 and had a lovely stay. The hotel has a low key, boutique feel to it, with a very personal touch from staff who seem to know you as soon as you check in.

The beach at the front of the hotel is beautiful - private (no touts etc) with soft sand and clear water with not too many waves so good for kids. The pool was on the small side and VERY warm and there is only one restaurant but overall we were happy with the place. it is about a 10 minute drive to the old town and there are some complimentary shuttle buses that operate although a taxi to town only cost about VND90,000

we stayed in a deluxe room which comfortably fitted 1 adult and 2 kids and had an indirect sea view and a nice terrace.

  • Stayed: June 2013, traveled with family
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2  Thank restlessjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

I stayed here with my dad (a twin share room) at the end of my backpacking trip and the resort has been fantastic. Maybe I had low expectations after sleeping in dorm rooms for two months but anyway here's some good things:

- The resort is in a fantastic location. Our room overlooked the river, out the back there is the sea.
- The room was always cleaned and well stocked with complimentary water and fruit. We didn't use the mini bar.
- The staff were very friendly. There is a minibus into town that takes 15 minutes and we used this most days.
- The facilities are excellent. The grounds are scenic and green.
- You will be spoiled for choice with the breakfast buffet.
- The weather was constantly humid but our room was always a pleasant temperature.
- When we retuned home from a tour we had booked through the hotel, we found a thank you lantern on our beds (I'm assuming it was for booking the tour, I'm not 100% sure).

On the flip side, the restaurant and bars are a bit on the expensive side. They're still cheap by western prices, but you can get the same for a whole lot less in town or a short walk away. The same goes for massages at the spa. It's a great service and you pay for convenience but you can save a bit by taking a short walk.

This is definitely a resort I would consider visiting again and will recommend to friends.

  • Stayed: June 2013, traveled with friends
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1  Thank OhnoTimbo47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

Stayed for 4 nights, checked out 21 June 2013. Paid for a junior suite but got an upgrade to the Victoria Suite.

The outdoor shower was a something different and added to the beach theme. Service was impeccable. Had trouble with the air conditioning and back door (didn't know how to lock it :)) and Maintenance came round in no time.

A shuttle to and from town is available but if you missed the bus, a taxi back to the hotel is about $2-3.

Highly recommend this hotel.

Stayed: January 2013
1  Thank Metropolefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

Excellent hotel with wonderful rooms, gorgeous views. A great place to stop for a few days in the middle of a longer trip. Get some culture and history in the town, and relaxation at the hotel! However, when my family booked this, my mother was under the impression (her mistake, not the website's) that we would be able to walk out of the hotel and visit the town. It's actually quite a distance from the town. That's not a problem, but just make sure you are aware of it.

  • Stayed: June 2013, traveled with family
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2  Thank CaffeicAcid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

The beach is just gorgeous with clean white sand. You can travel to Hoi An town centre by boat or by cab. The first day we tried walking to Hoi An. It's not impossible, but not a good option all the time. The hotel has a van that plies at fixed timings. We found that to be the best option.
The staff are quite well-informed about things around town and their advice regarding tailors, shoe makers etc is quite bang-on. (Hoi An has amazing bespoke tailoring and good shoe makers)
It was raining heavily for two out of four days that we were there. The staff ensured that umbrellas were available and the space was kept clean and dry.
There was some renovation work going on, and we had to ask to reduce carpentry noise near our room. Thankfully, they quickly complied. The breakfast options weren't awesome, but the choice of fresh fruit is great.

Room Tip: Some rooms have a good bathtub, but I believe not all have one. Check with them if you are particula...
  • Stayed: November 2012, traveled as a couple
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2  Thank kaalika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

It has been 5 years since we have been to Hoi An and this time we chose the Victoria. We book a beach front suite and were not disappointed. The rooms were lovely and we loved being lulled to sleep with the sounds of the waves. Breakfast was fabulous with choices for everyone. The only down side for us was that there was a travel convention over the weekend we stayed where families were invited. The pool area became noisy with lots of kids running and dive bombing into the pool. They used water guns to squirt each other but unfortunately I was the recipient of one water gun as was my kindle. I was also swimming when a group of kids dive bombed into the water almost on top of me. Whilst I know that kids love swimming and playing in the pool I was disappointed with the lack of parental control and also that the pool attendants took so long before trying (and I do mean trying) to stop the kids running and dive bombings into the pool.
That being said I would return to the Victoria as after the travel convention left the pool area returned to a relaxing area, still with kids playing but not 20 of them.
The shuttle into town was great and allowed us to experience the beach and some great food and shopping in Hoi An town.

Room Tip: Pay the extra fro beach front room
  • Stayed: June 2013, traveled as a couple
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2  Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Hoi An Beach Resort & Spa

Address: Cua Dai Beach, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hoi An
#8 Romantic Hotel in Hoi An
#8 Family Hotel in Hoi An
#9 Top resorts Hotel in Hoi An
#19 On the Beach Hotel in Hoi An
#25 Luxury Hotel in Hoi An
Price Range: $114 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Hoi An Beach Resort & Spa 4*
Number of rooms: 109
Official Description (provided by the hotel):
Discover Hoi An, splendor of the past Annam, a most charming town listed as a World Heritage site by UNESCO. Explore the vestiges of a glorious Cham past. Victoria Hoi An Beach Resort & Spa replicates a traditional fishing village with small streets, water ponds and village houses with clay-tiled roofs, providing a warm and restful environment. ... more   less 
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Also Known As:
Victoria Hoi An Beach Resort And Spa
Victoria Hoi An Beach Hotel Hoi An

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