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“Excellent customer service”

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Hoi An Garden Villas
Ranked #3 of 224 Specialty Lodging in Hoi An
Certificate of Excellence
Reviewed September 26, 2012

We have just returned from our first visit to Vietnam to the UK. We had an amazing adventure in which we travelled from Ho Ch Minh city in the south of Vietnam to Hoi An and on to Hanoi, where we visited Sapa and Halong Bay. We found that we preferred to stay in the smaller hotels where you tend to receive a more personal service , as with the beautiful Hoi An Garden Villas. The staff were friendly and helpful from the outset with a welcoming drink in reception on our arrival. The standard is very high, the rooms are spacious , very clean , and well appointed. We would not hesitate to highly recommend the Hoi An Garden Villas and only wish we could have stayed their longer. The staff were happy to help with any advice or request we had and saved us money on booking a flight for us to Hanoi which was much cheaper than the cheapest rate I could get on the Internet, which we were very grateful for. The location was ideal as it was half way between the town and the beach which were easily reached by use of the complimentary bicycles provided by the villas. We would like to thank the staff for their excellent customer service and helping to make our stay so enjoyable .

  • Stayed: September 2012, traveled as a couple
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Thank theitgirl0609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 26, 2012 via mobile

We arrived tired and dirty after a 5 day motorbike trip through the Central Highlands to be greeted with warm smiles, welcome drinks and a beautiful basket of flowers for my birthday that day. This set the tone for a sensational stay. The villas represent outstanding value. The location is lovely and quiet and a welcome respite from the touristy (but pretty) Old Town. Rooms are big, spotless and beautifully appointed. Everyone was so warm and friendly, even the adorable pet dog :) Service from the girls at reception was impeccable. Absolutely nothing was too much trouble. We loved the pool and breakfast was delicious and generously sized. We really didn't want to leave! You could not possibly ask for better value accommodation.

  • Stayed: September 2012
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Thank Dalts77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

We spent 8 nights at the Hoi An Garden Villa. The staff were very friendly and helpful. The rooms were very clean, had lovely furnishings, and were very spacious. We are a family of 4 so the adjoining room worked really well for us. We all really enjoyed the pool. Breakfast was included - there were lots of choices - the homemade yogurt was really good - try it! The staff helped us arrange some tours and our onward travel - they were extremely helpful. The hotel is about a 5 minute bike ride from Ancient Town - so we used the hotel's bikes everyday to ride to town (no charge). A great place to stay. Would definitely come back!

Room Tip: If you are a family - ask for the family room as it is very spacious and has a great layout.
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  • Stayed: September 2012, traveled with family
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1  Thank 74Colleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

Hoi An Garden Villas is a family home to which has been added a small group of beautiful carefully designed holiday villas surrounding a lovely swimming pool. The family still live in the main house (presumably it is their retirement investment) and staff take every care to ensure that guests have a very pleasant stay. There is a very nice free breakfast in the garden and the kitchen can also rustle up a large selection of other local food if you so desire. We recommend the fresh spring rolls! The room we had was a deluxe double for $US49 a night and was great value being both massive with two bathrooms and spotlessly clean. They had only been in business about 4months when we stayed but it didn't show. Staff were exceptionally helpful and we really enjoyed our stay. Thoroughly recommended. Tip: We are normally very keen to walk wherever possible in the UK but you will need some kind of transport (e.g bikes are free from villas) to get to either beach or town centre as walking really quite onerous, especially in the heat. You don't want to turn up at your restaurant for the evening having melted to a grease-spot.

Stayed: July 2012, traveled as a couple
3  Thank E B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

Had a fantastic 7 day stay here. The owners and staff were really attentive and pleasant and not overly intrusive(which we have found often in 'nam). While our original room, was comfortable and very clean the owner upgraded us to a villa as it was our honeymoon.

Accomodation, comes with free use of the bikes, which is handy for getting to the ancient town or the beach, both a pleasant ride away. Well worth staying here. Had a throughly enjoyable time here. Will stay here again if we go to Hoi An.

Stayed: August 2012, traveled as a couple
1  Thank robanddarini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

Small & cozy spot with lovely rooms and helpful staff. Free bicycles to borrow, good breakfast, nice pool and right between the beach and the town. Highly recommended. We would certainly stay there again.

Room Tip: Only 8 or so villas. They're all good I'm sure. Ours was lovely.
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  • Stayed: July 2012, traveled as a couple
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1  Thank Taiwandude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2012

Room 101 is awesome - a bit over our budget but we loved it so much we came back for three more nights.Lovely breakfast ( remember to ask for no sugar in juices otherwise they ruin them!) good location for beach and town and generally very relaxing space to hang out in. Only gripe is that bath is heated from Solar panels andas it wasnt that sunny there was never enough hot water to use the amazingly cool marble bath!
Will come back!

Room Tip: Room 101 or 103 are great for couples
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  • Stayed: July 2012, traveled as a couple
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2  Thank GreatPercy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hoi An Garden Villas

Address: 145 Tran Nhat Duat St.,, Hoi An 51000, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 224 Specialty Lodging in Hoi An
Price Range: $23 - $50 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hoi An Garden Villas 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Welcome to Hoi An Garden Villas.  Offering a unique homestay experience within minutes of the UNESCO World Heritage Site of Hoi An.  Come and enjoy a peaceful stay in one of our boutique rooms, self-contained villas or select apartments. Situated within a lush garden setting, the accommodation surrounds a beautiful swimming pool, a perfect place to cool off and relax after a busy day exploring the many sights of this charming town. ... more   less 
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