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“Lovely resort overall”

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Sunrise Premium Resort Hoi An
Ranked #61 of 147 Hotels in Hoi An
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely resort overall”
Reviewed August 12, 2014

We stayed 6 nights at the Sunrise. We had adjoining rooms on the second floor with ocean view. The rooms were very nice and perfect for our three year old granddaughter - balcony and a huge TV. We should have requested a bath though. The shower was a bit awkward for children. Also, the fridge in the room wasn't very cold so we had to get fresh milk from the kitchen, not a problem though and delivered always with a smile. Pool areas were lovely and although sun lounges were a bit scarce, the staff were very helpful and moved them around when people left.The kids club was great and the staff obviously loved children, as we found everywhere. Massages were a highlight, but book early if you don't want to miss out. We found the food average,so if you have a package use the vouchers for lunch around the pool (OK Vietnamese food) and eat out at night in Hoi An (Cargo Club or Morning Glory). That said, the breakfast buffet was fine with lots of choice and a nicely presented variety of food. The hotel bus pick up to and from the airport is a rip off if it's not included in your package - better to get a taxi. Also the shuttle bus to Hoi An was always full, so again book early or taxis cost about $6.Overall we had a great time and enjoyed this lovely modern hotel. It was nice to stay somewhere fresh and new looking and my architect daughter loved the trendy design.Good Wifi if you need to work, but you won't want to!

Room Tip: Don't choose a room on the tennis court side.Everywhere else should be fine.
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  • Stayed August 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank casaesch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, August 18, 2014
Dear valued guests,

Thank you very much for choosing Sunrise Hoi An and for taking the time to share your experience with us.
Your praises has been served as an encouragement for the entire team to strive their best to make Sunrise Hoi An as the finest resort in Hoi An. It sounds you have taken all advantages and services when you were here and we’re so glad to know that every member of your family enjoyed it.

Besides that, your remarks will be absolutely pass onto relative department to review on how we could improve.

We know this first visit will certainly not be your last one and look forward to your return in the near future.

Best Regards,

Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,858 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (759)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2014

I feel comfort & free in the hotel. Temperature of pool is warm so my very young kids swam in it all day long in spite of raining!! and design of pools is very impressive. Most of staff are kind without language such as english or vietnamese by eye contact. The kinds of Breakfast food is many but essential. Due to repair of front beach, I played in side beach but was satified with it.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Service
Helpful?
1 Thank jangduks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, August 18, 2014
Dear valued guests,

Thank you so much for all of your compliments and the 5 star rating. We are very pleased to know that we were able to help create some wonderful memories in Hoi An.

It is our greatest desire to keep Sunrise as the top choice resort in Hoi An, hence your wonderful review will be a great interest for our future guests. We can’t wait to share your review with the entire team of Sunrise Hoi An and surely it will put a huge smile on their faces!

We hope that your next time in Hoi An will be absolutely at Sunrise and rest assured that the excellent services are remained!

Best Regards,

Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 11, 2014

Stayed here for 6 nights 4/8/14-10/8/14. Ruby booked us in and she was very friendly and helpful. Great facilities and very helpful staff. Nothing too much trouble. Large pool and lap pool, gym and spa. Plenty of eating areas and bars. Good for families and couples.

Room Tip: We had room 2307 which looked over main pool to the beach and Island in the distance.
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  • Stayed August 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Wilsonvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, August 12, 2014
Dear valued guests,

Thank you for taking the time to share your your experience at Sunrise Hoi An Beach Resort with TripAdvisor Community.

We will certainly share your review with the entire team of Sunrise Hoi An so that they can see what a positive impact they all had on your stay. It’s such an honor to have you at Sunrise and we are more than happy to know that you have enjoyed your vacation.

Once again, thank you for the praises towards our team and all services. We do hope to have a chance to welcome you again soon.

Best Regards,

Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
326 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 296 helpful votes
Reviewed August 10, 2014

Were a bit disappointed to be heading to the Sunrise as there had been a booking mixup at the Intercontinental - and it's not particularly fair but I must say that on arrival the Sunrise (Ocean Hospitality) branding of the hotel doesn't quite chime with the idea of a 5 star hotel.

That said over the course of our 3 night stay (which we extended by one day) we became more and more impressed with this excellent hotel. So many positives - the beautifully equipped suite with great bath, the fantastic babysitter we had for 3 nights, the lovely little kids club, the great pools (especially the one overlooking the beach), the excellent bar food at the pool restaurant, the slick service at reception, the taxis immediately available, the extensive selection at breakfast.....

Bit of building work going on was the only slight negative but it scarcely impacted and the new bar terrace will be nice when it's finished.

Room Tip: Suite wasn't cheap but was large and comfy
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  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank libero7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, August 12, 2014
Dear valued guests,

We’re thrilled to read your lovely review and thank you very much for rating us at 5!

We are glad to hear that you have enjoyed everything Sunrise Hoi An has to offer. Your comments and words of encouragement will inspire us to continue our effort for service excellence.

Once again, Thank you for choosing Sunrise Hoi An and we do hope that we will visit us again in the very near future.

Best Regards,

Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 10, 2014

Had a great relaxing holiday. The staff were fantastic and the food was great. The rooms were very clean. We had a beautiful view of the ocean. Just out of town but you can take the shuttle bus or catch a taxi.

  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Harry266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, August 12, 2014
Dear valued guests,

Thank you very much for your stunning review, and we are very glad to know that you had been given the great welcome from hotel staff and you enjoyed everything Sunrise Hoi An has to offer.

We would love to stay in touch with you through social network, stay connected! Thank you once again and look forward for your return soon!

Best Regards,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 9, 2014

Wonderful resort with fantastic, super friendly staff. Easily the best food at a hotel/resort that we have eaten. Nice pool area where they regularly put huge ice blocks in to lower the temp! Close to the historic parts of the wonderful Hoi An city for amazing food and great shopping as well as being on the beach being restored after last year's typhoons. Love this place and will definitely be back!

Room Tip: Book a six night special and then add two nights to get an upgrade to a suite.
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  • Stayed August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank PTP111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, August 12, 2014
Dear valued guests,

Thank you for taking the time to write about yourecent experience at Sunrise Hoi An and we are very happy to hear that we have exceed your expectations in every service.

It’s such an utmost reward for the entire team of Sunrise Hoi An to get your wonderful praises, and we are looking forward to welcoming you back for another great stay.

Best Regards,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 9, 2014 via mobile

We chose Sunrise as a bit of luxury at the end of our month travelling mainly in hostels so although this might give us a bit of a biased view but it was amazing! The room is lovely, the bed was two singles pushed together but this didn't matter too much and it was much more comfy than any other bed we've had in Vietnam! The room is large, clean and the 'balcony' (indoors separated by curtains with decking on the floor rather than the marble of the rest of the room and sliding glass doors with a wooden barrier) is an extra special touch. The bathroom is also very nice and the TV huge! We booked and got half board for the price of around 90p more than standard price for some reason (shh don't tell anyone!) So if you can do this, it is definitely worth it as the food is expensive by Vietnamese standards but still cheap when converted. You have the option of the buffet or three courses on the a la carte menu available from two different restaurants. The food was very nice but much more so for meat eaters, my girlfriend loved it but very little options for vegetarians which was a little disappointing but they made up for this by being able to change things on the menu to accommodate (the buffet had literally no vegetarian dishes, so ordered from a la carte). The pool area is nice and relaxing even if there aren't quite enough sun loungers. The beach area immediately next to the hotel has sand bags blocking the sea which I guess is because it is dangerous but it is only a short walk to be able to get to the actual sea. The staff in the lobby and across the hotel were very friendly and spoke very good English, some of the staff in the restaurant weren't quite at this same level though which was a bit of a shame. Overall the only issues are very small ones and the hotel was definitely worth paying a bit extra for, we would stay here again without a doubt.

Stayed August 2014, traveled as a couple
Helpful?
4 Thank benpaul911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, August 12, 2014
Dear valued guests,

It’s such a lovely and comprehensive review that you have shared with the TripAdvisor Community! Thank you very much for taking your time to give us the feedback regarding your recent stay at Sunrise Hoi An.

Your comments about our beautiful Sunrise have captured the meaningful experiences that hotel promises to bring customers from the arrival to the departure.

The hard working and friendly team – representative for Sunrise Hoi An in particular and Hoi An people in general - are very proud to read your fabulous praises that will inspire us to continue our effort for service excellence.

We wish you will have a smooth trip with lots of fun wherever you are and can’t wait for your coming back in the near future.

Best Regards,

Resort Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Premium Resort Hoi An

Property: Sunrise Premium Resort Hoi An
Address: Au Co Road, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #61 of 147 Hotels in Hoi An
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sunrise Premium Resort Hoi An 5*
Number of rooms: 222
Official Description (provided by the hotel):
SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more   less 
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