Firstly, I must say that my family and I experienced a solutions-focused approach to service first hand at this hotel. Our eight-day stay at this resort started with an issue surrounding payment for the New Year's Eve gala dinner that neither my wife nor myself were interested in attending, partly because we are parents of a young child who goes to bed relatively early and partly because this is not just our thing. Despite payment for the event being compulsory, the General manager, Jean-Luc Morent Bonneau, offered a 50% discount on the fee with the balance to be spent at on-site bars and restaurants over the course of our stay. In our opinion, this was a satisfactory compromise and we appreciated the resolution. We found the room and resort to be well-appointed, room cleaning above satisfactory, room service excellent and the quality of food and beverage throughout the resort very good. The poolside areas of the resort and gardens are impressive and hard to fault. It is difficult to believe that the resort is only a couple of years old. What was even more impressive was seeing Jean-Luc constantly around the resort speaking with clients and staff, monitoring maintenance issues and ensuring that quality service was on offer. During our stay, I also celebrated my 45th birthday and, to my delight, when we returned to my room after a day in nearby Hoi An, we were greeted by a chocolate cake adorned with a "Happy birthday" sign. These personal touches were deeply appreciated and added to the quality of our stay. I have read all poor reviews of this resort on this website and have drawn the conclusion that, in my opinion, some people have unrealistically high expectations for resorts in the developing world. Having travelled extensively for work and pleasure over the course of the past 20 years, I know that five-star standards vary from country to country and very much depend upon the criteria used by the commissioning body. I believe it unfair to compare five star features and service in say, Perth Western Australia to Vietnam. For example, English is the second language of the staff, so it is completely understandable that communication difficulties occur. When is evident here is that the staff try their hardest to meet the expectations of the visitor. Again this was appreciated by myself and members of my family. I would definitely recommend this resort to others and will return again in the future.
- Official Description (provided by the hotel):
- SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more less
- Reservation Options:
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