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“Outstanding stay”

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Sunrise Premium Resort Hoi An
Ranked #61 of 155 Hotels in Hoi An
Singapore, Singapore
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding stay”
Reviewed August 5, 2013 via mobile

We are currently at our last night after a great stay so far. We rented a villa at the beach and were lucky to be upgraded to villa with swimming pool. The resort is great, clean, complete breakfast and good restaurants if you want to stay in the hotel for food. There is a free shuttle to the city of Hoi An, during the whole day. The people are all very friendly and helpful. Also good to see that they listen to their guests, because we saw some of remarks raised below has been changed already. If you decide to go here, we hope you all have the same lovely stay as we had.

Stayed August 2013, traveled with family
Helpful?
1 Thank WilliamWvW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, August 6, 2013
Dear friendly guest from Singapore,
So rare to see guests from Singapore. We will promote our hotels group at the next travel show in ITB Singapore in October.
Thanks a lot to spend time with us and your great comments We appreciate.
We are moving forward to tune the resort and bring more facilities to enjoy.
We hope to see u again.
Wish u all the best
My best regards.
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Cleanliness
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Stavanger, Norway
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 4, 2013

We stayed here for 5 nights in a gardenview suite. The room was very large and well equipped, however they could have checked the cleaning again before we checked in.

The facilities at the hotel is very good and the staff is very friendly, but it is still some small things that could be sorted. The hotel is located about 10 min drive from town, and taxis are always available at the hotel.

The main drawbacks here is that the food at best is average and the internett is very bad and unstable. But there are so many good resturants in town that are much better and cheaper in town. Go there!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eirik A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, August 7, 2013
Dear guest
,at first thanks a lot to spend time with us and your valuable comments which are taken positively to improve.
We are moving to find tune the resort and bring new facilities to enjoy.
We hope to see u again
Wish all the very best,
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level 4 Contributor
26 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 4, 2013

The lobby is open air looking out toward the pools and South China Sea. It reminded me a lot of resorts in Hawaii. They have a great pool side restaurant with tanks of fresh fish and crab ready to cook. Their main restaurant served an expansive morning buffet with both Western and Asian selections. For dinner they had fantastic local options such as the white rose. My son and I enjoyed the pools. It's a quick taxi ride into Hoi An. We had an ocean view room on the 3rd floor which was perfect. The spa is incredibly reasonable and service was very good. I'd stay hear again, the next time I'm in Hoi An.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank themcgrorys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, August 6, 2013
Dear guest,
Thanks a lot to spend time with us and your great feedback . we appreciate and it is encouraging for our young team.
We are moving forward to tune the resort and bring more facilities to enjoy.
We hope to see u again.
Wish you all the best .
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 3, 2013

Just a great place to stay. fantastic staff. Had everything I wanted for a hotel. Having Hoi An just 15mins away was great so having best of both worlds. relax by the beach or pool or shopping and sightseeing in Hoi An. Perfect

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin_Mayall35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, August 6, 2013
Dear guest,
So nice from u thanks a lot to spend time with us and your feedback.
We are moving forward to bring some new facilities to enjoy and hope to see u again
Wish u all the best for 2013.
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2013

The sunrise was a really nice hotel, with 2 good pools and plenty of sun loungers, both around them and on the beach. The beach itself was a little disappointing having been sandbagged at the edges to counter erosion. However the sand was soft and it was nice to have a beach on hand.

We stayed in a delux garden room, which was spacious and well appointed. Our only complaints were the reading lights which seemed poorly fitted and flimsy, meaning they wouldn't remain in one position.

The hotel was about 5 to 10 minutes drive into Hoi An and a minibus is provided roughly once an hour but needs to be booked well in advance as it seemed to fill quickly, particularly in the evening with people going for dinner. Otherwise it was easy enough to find a cab in, although on occasion more challenging to get one back to the hotel.

Our rate included breakfast which was really good and offered plenty of choice. We only had dinner once and that was also good although much more costly than eating in town or at other hotels on our trip.

Overall a good place to relax and recharge but make sure you get out and see Hoi An as well.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charlottes456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, August 4, 2013
Dear guests,
So nice to hear from you and thanks a lot for your time spend with us. it is very encouraging for our young team.
We are moving forward to bring new facilities to enjoy and accurate tune our resort.
We hope to see u again .
Wish you all the best.
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2013

I have just returned from 6 nights at Sunrise with my husband. The resort itself was lovely and the staff were great. Our Ocean View room was perfect inside, although our ocean view was obscured by an excavator/construction site and was also located beside a generator - not ideal!! We felt the Seafood BBQ (held on Saturdays & Sundays) was a disappointment and not at all worth the money. It is worth noting that Sunrise is one of the furthest resorts from the town, and whilst the free shuttle bus is great, it is viturally impossible to get a seat in the evening. Lucky taxis are readily available! I would absolutely recommend the resort to people!! We will be back that's for sure!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, July 31, 2013
Dear guest,
At first thank u for spending time with and your valuable feedback. We appreciated and it is very encouraging for our young team.
We are moving forward to bring new facilities to enjoy and accurate training program to fine tune the resort.
We hope to see u again
Wish u all the best
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almere, The Netherlands
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 30, 2013

We looked forward to staying at the Sunrise because we had travelled quite a bit, including 3 days on Halong Bay, overnight train from Hanoi to Hue, car and driver etc and needed to refresh and relax. We received a very warm welcome here and our rooms were lovely - big and comfortable with beautiful views of the garden and pools and the sea glimmering in the distance Our teenagers' room did not have such a good view, but teenagers seem to prefer the dark and they had the view of the sunset, so all was well. We used the pool by the beach mostly and it was great. My son adored the little beach and the waves. The restaurant here was in a great location, but the food was a bit limited. Also on our first night we ordered a bottle of white wine. We were given a bottle of sparkling wine instead, which was a strange substitution, but was fine. However the waiter was very slow to pour it out and we ended up helping ourselves towards the end of the meal. At lunch another day we ordered white wine and it was corked. However our waitress Thao changed it for us no problem. Thao is a lovely person with a great personality.
We availed of the free shuttle into town most nights and as Hoi An is a beautiful place with such atmosphere and amazing restaurants, we found we went there almost every night except we went one night to An Bang beach for a change - be sure to negotiate a price at the start of the journey with the taxi on the way back. We had a drink one night at the bar at Sunset and it is a beautiful bar and lovely staff, but lacked atmosphere. The drinks were also very expensive as it was outside Happy Hour. It is a pity that the bar is so empty but I can imagine it is difficult to compete with the atmosphere and prices in the town of Hoi An.
Breakfast was super, with so many choices. Great cereals, fruit and even soy milk etc etc.
Bicycles were free and we availed of the bikes one day to cycle through the rice fields and the small local areas - unforgettable and unmissable experience! Again as other people have mentioned, washing across the road was extremely reasonably priced.
We left this resort after 7 days relaxed, refreshed, energised and ready for the experiences of Ho Chi Mihn. I would definitely stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, July 31, 2013
Dear guest ,
so nice from you your comments, very encouraging for our young team. Thanks a lot to spend time with us.
We are moving forward to fine tune the resort and bring accurate training on wines with our partners.
We also bring soon new facilities to enjoy.
We hope to see u again.
Wish you all the very best.
My best regards.
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Premium Resort Hoi An

Property: Sunrise Premium Resort Hoi An
Address: Au Co Road, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #61 of 155 Hotels in Hoi An
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sunrise Premium Resort Hoi An 5*
Number of rooms: 222
Official Description (provided by the hotel):
SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more   less 
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