We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sunrise Premium Resort Hoi An
Ranked #55 of 141 Hotels in Hoi An
Ann Arbor, Michigan
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent stay”
5 of 5 bubbles Reviewed July 19, 2013

A perfect place to get away from it all. Rooms are simple and quietly tasteful. Beautiful garden/sea views. Bathroom is large and well equiped. Bed & pillows are absolutely comfortable - perhaps the best bed I've ever sleep in. Fabulous breakfasts by the pool, served by super friendly and attentive staff. No more construction and there're plenty of chairs on the private beach. Pools are clean with different depth levels to accommodate both adult and kids. Again, I'm very happy with the staff, very well trained, professional and helpful. There're free shuttles going back and forth between the resort and the old town, you just need to call and make a reservation. Overall, it was a great experience. If you are looking for a peaceful and quiet place with excellent services, this is the one for you. Get it on your list.

Suggestion: Signs can be better positioned. We were stayting at 11xx on the left wing of the resort, there's a sign on the wall pointing down stair to the spa but once we exit the building, no more further instruction on how to proceed: left or right or straight ... a bit confusing not only to me but also to the gang that I was traveling with.

Room Tip: Double rooms have larger space for a bar and working table. If you're traveling with kids, get a...
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ntrung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, July 24, 2013
Dear guest, So nice to hear from u and thanks a lot for your time spend with us.
We are moving forward to fine tune the resort and bring new facilities to enjoy
We hope to see u again.
Wish you all the best
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,726 reviews from our community

Traveler rating
    1,648
    778
    222
    56
    22
See reviews for
640
1,424
47
19
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (734)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed July 17, 2013

We stayed at the hotel in June 2013. This is a 5 star hotel and it is only a couple of years old

- parts of the shower kept falling off and we had to continue to fix it.
- when we first arrived the air conditioning was not working properly in the room so we had to get them to fix it
- Each night there after the air conditioning shuts down during the night which then brings the temperature of the room up to high 20 degrees. You have to get up each night to turn the air conditioning back on. We were not able to fix this during the duration of our stay. We spoke to two other families at the resort and they confirmed the same problem with their room
- The shower flooded into the hallway of the room and we had to get someone to unblock the drain
- The wash basin took around 10 minutes to drain the water due to a blockage so we had to request someone to unblock the sink in the wash basin
- The fridge that holds the drinks in the room is too warm and your are not able to adjust the temperature downwards
-The pool is very hot. Some other nearby resorts will put ice in the pool to cool it down
- One of the gym staff tried to talk me into going on a trip to the local island where he would show me around if we paid him (personally) money
-There is a flag in the pool area that if you waive they are supposed to come and serve you a drink or food, but no staff are ever monitoring the people waiving the flags so you have to go up to the bar every time

Most people that go to this resort would see similar problems so it will be interesting to see if they make changes as I have never stayed in a five star hotel before where I have seen these problems. Unfortunately I would be reluctant to go back to this place.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, July 24, 2013
Dear guests,
At first thank u very much for your time spend with us and your very valuable comments which we are taking very seriously and positively. We are moving forward to do an accurate training programme to tune the resort into better quality service . We are new resort and we need to adjust.
Our apologize to you .
We sincerely hope to see u again .
Wish you all the best.
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed July 17, 2013

My family and I were fortunate enough to purchase a great deal to stay at SunRise in Hoi An. We upgraded to a suite which included all our meals and spa treatments. The Suite was beautiful, spacious and clean and the beach view took your breath away! Some meals were better than others, however overall quite nice. Some staff are still developing their communication/english skills however overall were friendly and accommodating. The spa treatments were good, however if you were to pay for them it was quite expensive, including drinks. Guests did seem to enjoy 'happy hour' and their Seafood Buffet on Saturday and Sunday was a standout! My son, who is 9, thought it was the 'bestest' hotel he had ever been to, enjoying the Kids Club facility and the kind gesture the hotel and staff provided for his birthday - a lovely cake and birthday wishes made his day! All round we loved our stay!!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carmela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, July 17, 2013
Dear guest,
So nice to received your great comments. Thanks a lot to spend time with us and your feedback. we appreciate.
We are moving forward to fine tune the resort and bring new facilities to enjoy.
We hope to see u again.
Wish you all the best.
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
134 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

We are a couple in our 50's. We obtained a voucher deal to stay six nights at Sunrise and upgraded to include all our meals and a spa treatment each every day. The choice and quality of the food was very good though unfortunately they did not offer a lot of Vietnamese cuisine. The staff were very helpful & attentive and one lovely young waitress even met us in town and showed us around on her day off. Our suite was spacious, very clean & very comfortable. The free shuttle bus into town was extremely handy and we used it almost every day. The massages at the spa were very good, though a little on the strong side, but I would not recommend the foot massage at all.....it was a very painful experience. An excellent hotel all round. We loved it.

Room Tip: We had a suite on the third floor which was very comfortable with a lovely view of the beach and the...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, July 16, 2013
Dear guest

So nice feedback from u .Thanks a lot to spend time with us and your comments. It is very encouraging for our young team.
We are moving forward to tune the resort and bring new facilities to enjoy.
We hope to see u again.
Wish you all the very best
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tianjin
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed July 14, 2013

We had just over a week at this marvellous resort - and what an amazing place. Servise was always wonderful - prompt and friendly. If you believe, as I do, that it's the people at a resort that make the holiday special, then you will also love this place.
Location is great - right on the each, and I mean right on the beach - you step from the pool directly onto the beach. The beach is really good quality - very clean.
Happy hour (actually 1.5 hours) in the bar is great - caters for the Aussies with the AFL on the Australia Network over the weekends. Bar staff are brilliant - special mention to Suong and Vinny who always want to please.
There are 2 pools - one near the beach, and one set back in the garden area - both are great
Breakfast - I think as extensive as you will find. Plenty of Western and local food available.
We ate bacross the road on several occasions - adjacent to the resort entrance. I suggest to give this a go, and I recommend the Nhu Bau restaurant (separate review).
The rooms are well appointed - modern and classyand bigger than you would usually find.
A final word, the resort is very well set out. All of the facillities are close to the rooms, and it's pretty much a "low-rise", so you don't get that huge hotel type feel - its a true resort.
I could not fault it.
Will definitely be back

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, July 14, 2013
Dear guest,
At first thanks a lot for great value feedback and time you spend with us.
I remember talking to you before your departure in our lobby and your comments . It is very encouraging for our young team.
Pleased to see you wish to return. We are moving forward to keep on and tune the resort with new facilities to come.
Wish u all the very best
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 13, 2013

My partner, 4 family members & I stayed at Sunrise recently via a deals.com 6 night package. We were a little nervous prior having heard some horror stories about Internet deals. However on arrival we were VERY pleasantly surprised. From the warm welcome, to the magnificently spacious rooms with amazing views of the ocean. Our time at Sunrise was both relaxing and enjoyable. We loved happy hour especially with the enthusiastic staff in the lounge bar including Vinnie! The door people were always welcoming and helpful as we're the reception staff. The only small criticism I would make is that sometimes in the restaurants we had excessively long waits, even when it was very quiet. There always seemed to be plenty of staff around so it didnt quite add up? I am aware that this is a fairly new resort so hope that in time with more training in customer service this will be resolved. Aside from this we had a fantastic experience and considered our time at Sunrise resort the best part of our 2 week trip to Vietnam.

Stayed July 2013, traveled with friends
Helpful?
Thank Lauren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, July 18, 2013
Dear guests,
I am glad to see that your stay was very pleasant and thanks a lot for your time spent with us and your feedback.
We are moving to tune the resort and improving our quality of services around.
We hope to see u again .
Wish you all the very best
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

Stayed 8 nights with family, overall experience was amazing from the get go. Check in was quick and hassle free, whilst waiting we were treated with arrival drinks and snacks.
Our room requests were followed up and attended to, including an extra bed in one of the rooms. Buffet breakfast was extensive with plenty to choose from, although got a bit busy around 9-9:30, with everybody sneaking in before 10 finish, so we opted to have breakfast a bit earlier to beat the rush.
We enjoyed drinks in the hotel bar for happy hour most nights, and watched the football on a screen in the bar, which bar staff were happy to assist us with watching what we wanted.
The pools are great, as is the beach, which although was sandbagged, was still a great beach to have a dip.
We went for dinner over the road or in town most nights, the restaurants across the road are great - as is the laundry service provided by many families across the street. We also decided to go to the spa across the street, as we heard the spa in the resort was completely booked out. Had a few lunches by the pool - the huge club sandwiches are a must.
Beds are really comfortable and the rooms are great - we had a deluxe garden view room.
Shuttle bus into town is good, but we always caught a cab back for about $5-$6 AUS dollars.
Great hotel with great service, staff always willing to go out of their way to assist you, would definitely return.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SiennaK3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, July 14, 2013
Dear guests,
So nice to see your comments and thanks a lot to spend time with us.
It is very encouraging for my young team.
We are moving forward to fine tune the resort and bring some more facilities to enjoy.
Very pleased to hear you wish to return. Our pleasure to see you again.
Wish u all the best.
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hoi An hotels
4.0 mi away
Hoi An Silk Marina Resort & Spa
2.1 mi away
Boutique Hoi An Resort
Boutique Hoi An Resort
#56 of 141 in Hoi An
4.5 of 5 bubbles 1,569 reviews
4.1 mi away
Hotel Royal Hoi An
Hotel Royal Hoi An
#43 of 141 in Hoi An
4.5 of 5 bubbles 820 reviews
Show Prices
Show Prices
Show Prices
4.3 mi away
Essence Hoi An Hotel & SPA
0.9 mi away
Victoria Hoi An Beach Resort & Spa
0.5 mi away
Golden Sand Resort & Spa Hoi An
Show Prices
Show Prices
Show Prices

Been to Sunrise Premium Resort Hoi An? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunrise Premium Resort Hoi An

Property: Sunrise Premium Resort Hoi An
Address: Au Co Road, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 141 Hotels in Hoi An
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sunrise Premium Resort Hoi An 5*
Number of rooms: 222
Official Description (provided by the hotel):
SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Asiatravel.com Holdings, Fastbooking, Agoda, Travelocity, Hotels.com, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Sunrise Premium Resort Hoi An reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing