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“Very Impressive First Impression”

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Sunrise Premium Resort Hoi An
Ranked #61 of 147 Hotels in Hoi An
Queensland
Level Contributor
132 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Very Impressive First Impression”
Reviewed May 26, 2013

We stay 6 nights as part of a Deals.com (voucher) deal. We were located on the third floor with a beautiful view over the gardens, pools and ocean. The room was very spacious and had the largest bed we have ever seen & the pillows were to die for (they were so soft). Overall, we were impressed. We do not normally stay in 5 star, so our expectations were very high.
One thing that surprised us was the price of wine ($81 AUD/bottle of Aussie wine). Needless to say we did not drink any and went across the road and purchased wine at about 1/4 the price. At the resort, we had the occasional glass of wine & beer and a few cocktails as happy hour. We consider that the high price of the wine is self-defeating as others who were staying there at the same time we also bringing in wine from outside.
The staff were friendly and helpful, the doormen especially were brilliant. Shuttle bus was good - don't forget to book.
We booked a tour to My Son through the tour desk. The brochure said that we would picked up and brought back to the resort. To our surprise, the tour ended at a small restaurant in Hoi An itself. I asked the tour guide where did we catch the bus to get back to the Resort, but he informed us that the tour had ended, therefore, we all had to make our own way back to our hotels. One Russian young lady, who spoke very little English & whose hotel on the other side of town, was somewhat distraught at having to find her own way back to her hotel.
On our return to the hotel, I pointed this out to the tour desk, who indicated that the tour operators had changed the tour. I suggested that they should cross out "return to the hotel" on each of the brochures. I checked the following day and it hadn't happened, so I raised it again. I hope this has been rectified.
Overall, a very pleasant stay - don't forget to book the "Taste of Hoi An Tour" - it was excellent (details on website).

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank BazQueensland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, June 1, 2013
Dear guests,
Thanks a lot to spend time with us and your great feedback . it is very encouraging for our young team,
As for the tour issue we have contact our partner and will look into it as it is important for customers to feel all has been taking care of.
We are moving forward to bring new facilities to enjoy and fine tune the resort.
We hope to see u again.
Wish the best for 2013.
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Aomori Prefecture, Japan
Level Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed May 26, 2013

Surprisingly a very nice resort. Beautiful sun, hot sandy beach, 2 swimming pools to swim in, it was a very relaxing stay. Food selection was adequate and the staff was very attentive.

I've stayed at deluxe double room with ocean view. The room was spacious, it had the best view of South China and beautiful sunrise. Although the closet was a little dusty, I had very comfortable sleep for my entire stay.

If you need any tour arrangements, there is a tour agent always available at the lobby near the elevator.

Room Tip: Book a room with ocean view for better sunrise view.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zacting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, June 1, 2013
Dear guests,
Thanks a lot to spend time with us and your great feedback.
it is very encouraging for our young team.
We are moving forward to bring new facilities to enjoy and fine tune the resort.
We hope to see u again.
Wish u all the best for 2013
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 26, 2013

We stayed here a week ago, service was excellent, we didn't have to wait to check in, the lemon grass welcome juice was delicious and very refreshing. Our room was big with ocean view. i do agree with the no privacy in the bathroom; however, hotel put some blinds fixing the issue, we didn't bother since we are a couple. We had a personal note along with red wine bottle and fruits welcoming us. In the afternoon we had a cake congratulating us for our honey moon which i think it was a nice touch from the hotel. No problem with shuttle schedule or renting the bicycles.We had early breakfast to avoid the crowds but we didn't see any.The only thing we were not agree with was the drinks price, we understand is a new resort in a very touristic city but drink prices were to high so we had our cocktails at downtown where is three times cheaper. .

Room Tip: Ocean view room is our suggestion
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colombi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, June 1, 2013
Dear guests,
At first thanks a lot to stay with us and spent time to give us your feedback.
we are on process to review drinks list and wines list and be able to offer a better deal.
We are moving forward to bring new things to enjoy and fine tune the resort.
We hope to see u again.
Wish you all the best for 2013.
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoi An, Vietnam
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 25, 2013

We had 6 nights at Sunrise. Overall our stay was very enjoyable. The staff were great, very friendly especially Dung in the restaurant. He greeted us each morning with great enthusiasm and a big smile and made sure we were looked after. We had a suite which was very nice and roomy but I would have liked a clock in the room. It was a bit hit and miss as to whether we got fresh towels in the evening and some would leave the room with face washers, some not. We came at a particularly hot time, even the staff said it was very hot and I found there wasn't much shade around the pool. We would find a lounge chair with some shade but it would be gone in 15 minutes so we were always chasing the chairs for shade as were everyone else. In the end we stayed in our room a lot as it was too hot in the sun. Overall Sunrise is a very nice resort with very friendly people but if I came back, I would choose a cooler time of year.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, May 26, 2013
Dear guest,
At first thanks to spend time with us and give us your great feedback. as you are resident in Vietnam it is important for us to mail our promotions for expats and residents. kindly provide me your e mail for this issue.
We are moving forward to bring new facilities to enjoy soon and fine tune the resort.
Hope to see you again.
Wish you the best for 2013.
My best regards
Jean Luc Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wodonga, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 25, 2013

Sunrise
Lovely spacious rooms with a great balcony and ocean views
Service is great
Food and restaurant areas is above expectations , had freshly made pork rolls every morning, extra great value with food coupons
Bed is perfect
good free shuttle bus service to Hoi An , be sure to book ahead as can get booked out early
Quite area with no traffic noise
Very relaxing environment
great tour booking desk
Pool area is great but as a listed 5 star resort I would have liked an adult pool only as many children in both pools

Highly recommend

Room Tip: ask for ocean view
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lucy2640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, May 26, 2013
Dear guests,
At first thanks to stay with us and thanks for your great comments. it is very encouraging for our young team.
we are moving forward to bring soon some new facilities to enjoy and to find tune the resort.
Hope to see u again.
Wish you the best for 2013.
My best regards
J.L Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 23, 2013

We stayed here for a week in April 2013. After coming from Hanoi, arriving in Danang is a pleasant experience. The half hour drive to Sunrise was relaxing. The pluses of sunrise are the doormen, the pool, the room (complete with glass see through shower hahaha) position of the bed in the room, the balcony ,the location of the resort. Breakfast is good - although it is a bit diffucult to be seated between 8 and 9 am.
Hoi an is a lovely little town about 10mins ride away. Book early for the shuttle at 10am as most people want to go then.
The only minuses are the loud, and intoxicated Aussie groups who drink from glass bottles in the pool - do you do that at home??? If sunrise is aimed at the Aussie market then I feel that the pool guards need to put a stop to this type of silly, and in some cases dangerous behaviour.
Maybe the wait staff could make a few extra trips around the pool to pick up orders - they are a bit invisible sometimes.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lizandpaul14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, May 26, 2013
Dear guests,
So nice to receive such a good comments. Thank you for to stay with us. we appreciate and it is very encouraging for our young team.
We are moving to bring more facilities to enjoy soon and to fine tune the resort.
Hope to see u again.
Wish u all the best for year 2013.
My best regards

J.L BONNEAU
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 19, 2013 via mobile

Enoyable stay. Staff friendly. Easy to get into Hoi An via the free shuttle and remember to book it. Only had breakfast at the resort and went to Hoi an most time to eat. Costs less than 150,000 VND to get into town via taxi. Pool water very warm. Best to go into pool in the evening or swim in the sea. As other writers have mentioned get your washing done across the road. Mrs Houng charges 40,000 VND/kgs. Bed is firm. To get from resort to airport we used a private car which cost 250,000 VND. Didn't plan transport to resort and caught taxi from airport for 400,00VND. Ensure that you negotiate price before going as the meter was reading over 500,000 VND. I think we got scammed as he then charged another 20,000 VND for a toll or something else?

Stayed May 2013, traveled as a couple
Helpful?
1 Thank Luckyjw70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this review, May 23, 2013
Dear guests,
Thanks to spend time with us and your great feedback. sorry for taxi cheating u , suggest u next time to record the plate number and company taxi name and report to us. we are partners with Mai Linh taxi and they are very reliable.
We are moving forward to bring soon new facilities to enjoy and fine tune the resort.
Hope to see u again.
Wish u the best for 2013
My best regards
J.L Bonneau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Premium Resort Hoi An

Property: Sunrise Premium Resort Hoi An
Address: Au Co Road, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #61 of 147 Hotels in Hoi An
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sunrise Premium Resort Hoi An 5*
Number of rooms: 222
Official Description (provided by the hotel):
SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more   less 
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