We stay 6 nights as part of a Deals.com (voucher) deal. We were located on the third floor with a beautiful view over the gardens, pools and ocean. The room was very spacious and had the largest bed we have ever seen & the pillows were to die for (they were so soft). Overall, we were impressed. We do not normally stay in 5 star, so our expectations were very high.
One thing that surprised us was the price of wine ($81 AUD/bottle of Aussie wine). Needless to say we did not drink any and went across the road and purchased wine at about 1/4 the price. At the resort, we had the occasional glass of wine & beer and a few cocktails as happy hour. We consider that the high price of the wine is self-defeating as others who were staying there at the same time we also bringing in wine from outside.
The staff were friendly and helpful, the doormen especially were brilliant. Shuttle bus was good - don't forget to book.
We booked a tour to My Son through the tour desk. The brochure said that we would picked up and brought back to the resort. To our surprise, the tour ended at a small restaurant in Hoi An itself. I asked the tour guide where did we catch the bus to get back to the Resort, but he informed us that the tour had ended, therefore, we all had to make our own way back to our hotels. One Russian young lady, who spoke very little English & whose hotel on the other side of town, was somewhat distraught at having to find her own way back to her hotel.
On our return to the hotel, I pointed this out to the tour desk, who indicated that the tour operators had changed the tour. I suggested that they should cross out "return to the hotel" on each of the brochures. I checked the following day and it hadn't happened, so I raised it again. I hope this has been rectified.
Overall, a very pleasant stay - don't forget to book the "Taste of Hoi An Tour" - it was excellent (details on website).
- Official Description (provided by the hotel):
- SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more less
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