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“Luxury albeit Spa Disatisfaction”

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Sunrise Premium Resort Hoi An
Ranked #66 of 163 Hotels in Hoi An
Reviewed December 11, 2012

I loved the hotel.

I loved the service and their attention to detail right from the start of the trip with the nice refreshing welcome drink and cold towel.

I loved the view from the hotel room.

Sadly, I was disappointed about the Spa.

The massage was great but unfortunately, the way the Spa was designed, it most definitely wasn't quiet. We had the couple's room but the gym was right above us and you could hear everything happening above us! From the weight lifting (and dropping) to the running on the treadmills!

The Spa manager was quick to move us after our body scrub to another room and tried to drown out the noise with music. Unfortunately, the music was too loud and the abrupt start of the music made it less than desirable and just my luck, when the music stop, the pounding from workers outside began.

I do however, wish to commend the Spa manager and her team for trying their very best to make my experience a little better. They offered a small discount and even offered a free treatment for the next day (unfortunately again, I was due to leave early next morning). They then later surprised us with a little gift from the Spa.

All in all, great experience, but Hotel really needs to rethink the design of the Spa and Gym and maybe a little sound proofing of the rooms perhaps? If you wish to go for the Spa, choose a room furthest from the Gym for now. :)

Stayed: December 2012, traveled as a couple
1  Thank satiricalbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded January 7, 2013

Dear satircialbabe,

Greetings from Sunrise Hoi An Resort!

I would like to thank you for your recent stay at our resort and thank you for your comments. We have already taken note of the issue with the Gymnasium location and working on a sound absorbation and also review to relocate the Gym to ensure guests will enjoy their SPA treatments.

I have also passed on your comments to our SPA Manager and I would be very happy to welcome you back to Sunrise Hoi An Resort!

Warm regards
Sven Saebel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,563 - 2,569 of 3,113 reviews

Reviewed December 11, 2012

The Sunrise Hoi An Resort is about 4 km from the old centre of Hoi An. The hotel operates a free shuttle service, but it is much more fun to use their free bicycles adn ride into town. The resort has been built around one year ago, has a very modern glass, stone and steel look, without feeling cold. Walking through the front door, one can immediately see the sea, as the spacious hall opens up widely in the back to the pools and gardens. Rooms are very comfortable with good beds and pillows (where do you get those nowadays?) and a really nice big rain shower. Staff are friendly and speak some English.
When you lived in Vietnam, as I have, or have traveled there many times, it must be said that the food is not their greatest asset, but there is some good much cheaper Vietnamese restaurants across the road.
When we were there one could not swim in the sea just in front of the hotel, due to storm warnings, but the infinity pool, as well as the larger pool in the middle of the garden, amply made up for that.

Room Tip: All rooms have sea view and complete privacy, so not to worry. We never heard any noice from neighbo...
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  • Stayed: November 2012, traveled as a couple
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1  Thank MariaPaalman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded January 7, 2013

Dear Mrs. Paalman

Greetings from Sunrise Hoi An Resort!

Thank you for you stay and your overall positive comments which i will pass on to our team. I would like to apologize if the food selection and quality has not been up to your satisfaction. Our Executive Chef appreicate your feedback and we will be working on improving this matter.

With warm regards
Sven Saebel
General Manager

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Reviewed December 9, 2012

The Sunrise Hoi An is a wonderful hotel on the beach. We stayed in one of their suites with an ocean view. The suite was amazing. We had dinner one evening at the restaurant near the pool. Our meal was excellent. However, the menu was rather hard to understand. Overall I would recommend this hotel if you want a beach location. Also, they offer a shuttle into Hoi An, as it is about a 10 minute drive away. We complained about one of our tours and monies were refunded. They were very accomadating.

Room Tip: A room with a view of the water is great.
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  • Stayed: November 2012, traveled as a couple
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1  Thank dcbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded January 7, 2013

Dear dcbos,

Greetings from Sunrise Hoi An Resort!

Thank you so much for your wonderful comments and review you have given us. We will be working on your comments in regards to the Menu at our Sao Bien Restaurant.

Looking forward welcoming you back in the near future.

Warm Regards
Sven Saebel
General Manager

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Reviewed December 6, 2012

What a lovely hotel on the beach! We thoroughly enjoyed our 2 nights here (wish it was more) and took advantage of the pool, beach and spa, all were wonderful. The hotel is about a $7 US dollar taxi from town, but I also know they run a shuttle. Breakfast was good and the staff were very friendly and helpful, would definitely stay here again if we find ourselves back in Vietnam!

  • Stayed: November 2012, traveled with friends
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Thank bridgton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded December 8, 2012

Dear Bridgton

Greetings from Sunrise Hoi An Resort!

Thank you for your review and we are happy that you have enjoyed your stay with us. I do hope even it is a distance between your home and Vietnam to welcome you back again at Sunrise Hoi An Resort.

Wishing you a wonderful Holiday Season!

Warm regards
Sven Saebel
General Manager

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Reviewed December 4, 2012

Question...why don't Australians holiday at home any more??? Answer...because there are resorts and experiences like Sunrise Hoi An Beach Resort!!! Just returned (last night) from our first trip to Vietnam which included 7 nights at Sunrise. Could not have been happier with our choice. The resort is almost brand new and is quite beautiful. My 21 year old daughter and I chose a 2 bedroom beachfront villa and it was, in a word, spectacular. A huge living room led down a significant hallway to 2 enormous bedrooms, each with bathroom, outdoor shower courtyard, and front deck. Tons of storage space (came in handy for all those tailored items from Hoi An), 3 huge tv's, and wow value to burn. Breakfast to die for! A $5 cab ride from the magnificent Hoi An. But, back to my initial question...I can best illustrate the value for money component of our stay by detailing my final account (exclusive of room charge which we prepaid). $20 of phone calls to Australia, 4 room service dinners for 2, fantastic seafood barbeque dinner for 2, 2 lunches at the restaurant, poolside dinner and a one hour spa treatment came to just over $300. We will definitely return!!!

Room Tip: Go beachfront if you can!!
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  • Stayed: December 2012, traveled with family
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4  Thank FamilyfunBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded December 8, 2012

Dear FamilyfunBrisbane

Greetings from Sunrise Hoi An Resort!

Thank you so much for your lovely review which i enjoyed reading. I do hope to welcome you back again with your Family and would like to wish you a wonderful Holiday Season.

Thank you once again.

Warm regards
Sven Saebel
General Manager

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Reviewed December 3, 2012

I really liked this hotel and will definitely come back on future visits. The design of the rooms and grounds is fresh and modern. There are two pools and enough beach area for everyone even though the hotel was full during my stay. The staff are not amazing but try hard so the service is acceptable.

The standard room I had was not huge but it was designed in a thoughtful way. The bed was very comfortable, there was a good desk area, lots of wardrobe and storage space, an indoor terrace area that opened up onto the lawn with good seats, great blackout curtains, large bathroom with a bath and good shower. There were also nice touches in the room with good toiletries, ‘thank you’ sweeties, fruit and lots of water.

The breakfast at the hotel was really very good. There was a great selection of food including lots of Vietnamese dishes, freshly made fruit juices, excellent pastries and the dining area was pleasant. There is also a crèche area for children for parents who want breakfast in peace.

The hotel runs a shuttle into Hoi An town which handy but not that frequent. There are plenty of taxi drivers waiting near the hotel for a fare and will appear quickly. It’s 100,000VND into town. The hotel has some free bikes which you can borrow to cycle into town (an easy 30 mins along the river).

There is also a good little micro economy that has developed across the street from the hotel. Some of the café’s serve nice seafood and most of the women will wash a kg of laundry for 1 USD.

I could not get a booking in the spa for 3 days because it was so busy. I would recommend booking in advance if you want to fit in a treatment. It looked very nice from what I could see. The attached fitness centre was small and had quite limited equipment but was clean and new.

Room Tip: Ground floor rooms have nice terraces
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  • Stayed: August 2012, traveled solo
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1  Thank talltaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded December 8, 2012

Dear Talltaff,

Greetings from Sunrise Hoi An Resort!

My team and I would like to thank you for your visit and your thorough review on our resort. We will be looking into expending our SPA Massage areas in the very near future to ensure that in future guests will have no issues to book appointments. I would like to apologize that you were unable to enjoy our SPA and do hope to welcome you back again.

We would like to wish you a wonderful Holiday Season.

Warm regards
Sven Saebel
General Manager

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Reviewed December 3, 2012

Everything about this resort is beautiful. We were greeted at the airport by the hotel car (probably not necessary as taxis are easy and cheap) and given cold bottles of water and cold face washers. Once at the resort our luggage was taken and we were directed to sit in the incredible foyer with a fresh glass of juice while one of the hotel staff went over the details of the hotel and our stay with us. Although we arrived quite early in the morning (well before the check in time) we were soon able to go to our room. Wow! We were impressed. Our room, a deluxe ocean view room, was beautiful. It was very simple, but perfect (and inexpensive). During our stay we had a full body massage and a foot scrub and massage at the hotels spa. The staff there were kind and helpful, and respectful. We ate at the beach restaurant and Sensations a number of times, and everything was delicious, and easily added to the bill. We also had a number of drinks when hanging around the pool. The included breakfast had a wide range of foods to choose from.

We were in Hoi An during a typhoon and so we weren't able to swim in the beach, but that didn't matter as there were two pools.

The entire hotel staff were friendly and accommodating, (as were most of the people in Hoi An).
Hoi An is such a beautiful place and definitely worth a visit.

  • Stayed: October 2012, traveled as a couple
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1  Thank Isaac B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSunrise, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded December 8, 2012

Dear IsaacB

Greetings from Sunrise Hoi An Resort!

Thank you for your review and your kind comments on our service. We highly appreciate your stay with us and my team and I will be more than happy to welcome you back to Hoi An and Sunrise Hoi An Resort.

With warm regards,
Sven Saebel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Premium Resort Hoi An

Address: Au Co Road, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #66 of 163 Hotels in Hoi An
Price Range: $132 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sunrise Premium Resort Hoi An 5*
Number of rooms: 222
Official Description (provided by the hotel):
SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more   less 
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