I loved the hotel.
I loved the service and their attention to detail right from the start of the trip with the nice refreshing welcome drink and cold towel.
I loved the view from the hotel room.
Sadly, I was disappointed about the Spa.
The massage was great but unfortunately, the way the Spa was designed, it most definitely wasn't quiet. We had the couple's room but the gym was right above us and you could hear everything happening above us! From the weight lifting (and dropping) to the running on the treadmills!
The Spa manager was quick to move us after our body scrub to another room and tried to drown out the noise with music. Unfortunately, the music was too loud and the abrupt start of the music made it less than desirable and just my luck, when the music stop, the pounding from workers outside began.
I do however, wish to commend the Spa manager and her team for trying their very best to make my experience a little better. They offered a small discount and even offered a free treatment for the next day (unfortunately again, I was due to leave early next morning). They then later surprised us with a little gift from the Spa.
All in all, great experience, but Hotel really needs to rethink the design of the Spa and Gym and maybe a little sound proofing of the rooms perhaps? If you wish to go for the Spa, choose a room furthest from the Gym for now. :)
- Official Description (provided by the hotel):
- SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more less
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