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“Stressfree holiday”

Laughing Roo Travel
Book In Advance
More Info
and up
Private Tour: Half-Day at My Son Sanctuary
More Info
and up
Private Day Trip to Hue Departure from Hoi An or Da Nang
More Info
and up
Half-Day Hoi An Food Lovers Tour
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Laughing Roo is a down to earth travel service and advisory established to provide travellers to Vietnam & Cambodia a holiday experience that only locals can provide. The team at Laughing Roo is committed to ensuring you receive the information and support you need to have a great Vietnam holiday. Laughing Roo is based in Hoi An Vietnam and all of the team at Laughing Roo are English speaking with the passion and experience to help ensure you have a great holiday and see as much of the real Vietnam as possible.
Useful Information: Activities for young children, Activities for older children
Cairns, Australia
Level 3 Contributor
16 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Stressfree holiday”
Reviewed March 10, 2014

This mob would have to be the best tour booking group we have ever dealt with. Service from Zumi and Lee was nothing short of excellent. Every pickup from the airport and railway station was ontime and with guides that fully understood English and went out of their way to cater for our every wish. We met Zumi and Lee in Hoi An and were pleasantly surprised by their genuine desire to make our trip really special and hassle free. Every hotel and tour was well organised and exceeded our expectations. Don't waste your time with any other tour group, these guys are something else. Top notch.

Visited February 2014
1 Thank alanbenn_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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206 reviews from our community

Visitor rating
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Spanish first
  • Any
English first
Melbourne, Australia
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“We loved Laughing Roo”
Reviewed February 28, 2014

We found travelling with Laughing Roo to be an amazing stress free experience and can highly recommend them. Dzung and Leigh went out of their way to ensure that we had a great time and were well looked after. With us not being experienced travelers they always provided us with great advice and service. Speaking of service, when we reached Hoi An, which is their home town, we were delighted to meet them both and have Dzung show us around, taking us to some wonderful restaurants off the beaten track. What a great team and what a great holiday we had. Thanks to Dzung and Leigh at Laughing Roo.

Visited January 2014
2 Thank Sheradyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo, Australia
Level 2 Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
“Fabulous travel agents :)”
Reviewed February 26, 2014

Zumi (Dzung) and Leigh were amazing!! Such lovely, lovely people and they offered a standard of care I have never come across before - above and beyond anything your standard travel agent offers. They organised a tour for us encompassing Northern, Central and Southern Vietnam for us including Mai Chau, HaLong Bay, Hanoi, Hue, and Hoi An. The accommodation was brilliant every time, the food excellent and each transfer was seamless. They rang at each leg of our journey to make sure all was well. They met us in Hoi An and Zumi greeted me with flowers. We sat had a lovely hour or so sitting at Leigh's favourite cafe chatting like friends and enjoying a beer - Leigh's shout! I can thoroughly recommend 'Laughing Roo' to anyone who is thinking about going to Vietnam. Thanks for everything Zumi and Leigh - sending you both a big hug!

Visited February 2014
2 Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level 2 Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Efficient, friendly service”
Reviewed February 17, 2014 via mobile

We arrived in Hoi An during Tet. We wanted to go from hoi An to mui ne and then on to Saigon. Turns out travel during Tet is difficult to make travel arrangements
We walked into Laughing Roo and after several calls everything was arranged. All of the plans worked perfectly. Car ride to Nha Trang, Villa Paloma was great (would recommend it to others), bus to Mui Ne, train to Saigon.

Visited February 2014
1 Thank EllenROse2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Wasted my time finding the place!”
Reviewed February 10, 2014 via mobile

From reading tripadvisor and seeing all the excellent reviews we were thought this would be an ideal agency to book with. When we found the place we went in to speak to the young woman who had no clue of ANY English, she pointed outside to the brochures so we had a look, found a couple of trips that we fancied doing but wanted more info about them, so went back in to ask to see photos or an itinerary....but still no clue! Its a shame as we probably were trying to talk to the wrong person but it was only her there, so ended up going across the road to book something instead, where she was much more helpful.

2 Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laughing r, Owner at Laughing Roo Travel, responded to this review, February 19, 2014
To say all of us at Laughing Roo were horrified to read your review would be an understatement. We are certainly not perfect but dedicate ourselves to providing all of our customers with high quality service at the best prices at all times.

It is unfortunate we can not substantiate your visit to our office but your review is a reminder to us all that we need to continually improve every aspect of our business as being able to satisfy 99% of our customers is simply not good enough. We are now considering living in the office full time in an attempt to be more readily available.

My wife and I are always on call 24 hours a day and 7 days a week to help provide our customers with a great holiday and our staff work tirelessly to keep things moving smoothly. On the rare occasions my wife and I are away from the office at same time, our staff all know they can contact us immediately if customers need help or even just wish to say hello.

We can assure you and all of our future customers, we will continue to do our absolute best to provide high quality service and support to ensure everyone travelling with us has an enjoyable holiday. If something should go wrong during your travels throughout Vietnam or Cambodia, we are only a phone call away.

Due to your own use of some poor English, “we were thought” and “had no clue of ANY English”, I find myself pondering the motivation that prompted you to write only one review. Hopefully your holiday was not spoilt by choosing to deal with one our many, many unaccountable competitors.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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