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“New resort but nothing special” 4 of 5 bubbles
Review of Boutique Hoi An Resort

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Boutique Hoi An Resort
Ranked #55 of 140 Hotels in Hoi An
Certificate of Excellence
Zürich
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“New resort but nothing special”
4 of 5 bubbles Reviewed January 8, 2013

The resort is slightly outside of Hoi An, right at the beach.

Positive:
- new hotel, so everything is still in a good condition
- comfortable bed
- Good service from the restaurant manager: We had to attend the Christmas dinner. As the buffet almost entirely only contained non vegetarian food, we were offer the choice to order a la carte, which we really appreciated.
- Breakfast can be had outside in the garden

To be improved:
- Sound proofing not good, we could even hear the air conditioning from the empty neighboring room working all the time. Thankfully, after I asked, they came to turn it off (which I thought they should have done anyways to conserve energy).
- Staff at the reception come up a few times with strange and false reasons when requesting something. E. g. we asked for a second key card which was declined as they claimed the hotel was fully booked. However, this certainly was not the case, and I wondered why they hadn't just told us that they ran out of cards or whatever reason it was.
- The bikes that are to rent for free are not maintained well, and certainly too small for a European male (by the way, it takes about 20 minutes to go in town and we liked that short trip with the bikes).
- At check out, they didn't want to let us leave until someone checked we hadn't taken anything, although I had confirmed that we did not. This hotel policy in my view shows a distrust in the guest which I did not appreciate.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank emu901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (369)
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Cornwall
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

We stayed 2 nights and after Ho Chi Min was very quiet and relaxing, great pool and beach with a small fleet of vietnamese coracles(pitched palm leaf woven on a bambo frame) nearby, fascinating. The room was very pleasant and the glass bathroom interesting, all spotlessly clean, breakfast was very good with omelette station and good choice of cold items, french pastries, etc.
We found the shuttle bus v.useful for town but be there early for the return.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Malcolm R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed January 5, 2013

We checked into The Boutique Hotel for two nights over New Year. The hotel is nice, with well kept grounds, a lovely private beach and a swimming pool. It is located out of town, but provides a convenient shuttle bus to and from the center several times a day. There is a lot of choice for breakfast, the quality of the food is good and the restaurant staff were friendly. Rooms are well kept and a good size, but ours did smell a little damp. For a hotel of this price, I would have also expected the rooms to have conditioner, tooth paste and a tooth brush, all of which were not provided.

However, we mostly found that customer service at reception was lacking. After making an already expensive reservation with the hotel, we were told that we had to pay an extra $102 per person for a new years Gala dinner, even if we were not going to attend. Not only was this compulsory, but we were given no prior notice of this charge before booking. Similarly, when waiting for check in we were told to enjoy a free drink at the bar. After ordering two cups of tea, the hotel then tried to charge us for the drinks. Whilst helpful, we found reception staff to be quite stern and rather unfriendly, especially when dealing with these issues. This made our stay there rather disappointing, especially considering all the positive reviews on tripadvisor.

This could be a really great hotel, but it definitely needs to work on the little things. Especially, given the expensive room rate.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank R124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed January 5, 2013

Our recent stay at Boutique Hoi An Resort was good enough but there were a few things that made us question whether we would stay again.

If you want a mix of beach and town, then this resort is in the perfect location. Only a USD5 taxi drive from Hoi An and right on the beach, it's a great spot to spend a few days. The rooms are large and modern, all with a balcony and the pool is lovely (although it was a little cold for us to enjoy it, many people did give it a go!).

However, there were a couple of issues:
- Our bathroom would flood every time we used the shower and it took a couple of attempts with reception before it was fixed. There also didn't seem to be a huge amount of hot water but it wasn't too much of a problem if we spaced out our showers
- The room was very damp - probably due to the fact that it wasn't particularly warm and still rainy season but we didn't seem to be able to set the aircon to dehumidify which would have been good
- Food at the hotel was average, but as with most resorts, you'll get much better food for far less money if you eat in town (which we did but we had breakfast / compulsory xmas eve dinner included in our rate)
- Customer service occasionally left a little to be desired and occasionally when our room had been cleaned, things would be missed. For example, we wouldn't get our bottles of water, enough clean towels / face flannels which meant I'd have to follow it up with reception. The housekeeping staff also had a habit of not noticing the 'do not disturb' sign and would bang on the door anyway. That said, most of the time we'd been woken up by them yelling at each other down the corridor!

This hotel has the potential to be very good, if only there was a bit more attention to detail.

Stayed December 2012, traveled as a couple
Helpful?
1 Thank HKGem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed January 4, 2013 via mobile

Me, my husband & my daughter stayed at the boutique resort in January 2013. We didn't mind the rooms but the drain in the shower did not drain properly so after a couple of minutes while showering you were standing in 2 inches of water and the water level would still rise. Also the rooms came with pots of shampoo, shower gel & body lotion. But who knows if they change it after people checkout. Very unhygienic. It also had no conditioner which was strange since they had shampoo. It did come with a lot of boxed toieltries which was great. Also the shower had a very big window that was frosted glass but i could see my daughter showering from the pool area not a nice site. Other then that the rooms were very nice and modern. The washing was very expensive. For around 12 items it was 55AUD. The pool was nice and big but the water was freezing so no one was swimming and that made the atmosphere quite boring. Also the service around the pool is terrible. They stand around in the bar doing nothing when they could be walking around taking orders. It also took 15 minutes for a scoop of icecream. The food was OK at the resturant but we suggest taking the shuttle bus or 5AUD taxi to town to eat a resturant. The wine choices are terrible and they ran out of the most popular wine that everyone drank the first day we were there so we didn't have much of a choice to drink. As the other wines were terrible. Spa was great aswell. This hotel is OK not sure if there is any better in hoi an though.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank lisabarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
143 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

The Boutique Hotel has a variety of rooms, we know as we viewed many when we were given a king room after requesting a twin. However, we chose not to change from the main block to the villas & put up with 1 very large be for mum & daughter to share as the bathroom was very large (perfect for 2 ladies) & not so in some of the villa rooms. Breakfast included daily afforded a fab selection, staff were incredibly lovely & eager to ensure our stay was lovely quote: "if you are happy, we are happy". Only slight criticism was frequency of free shuttle to Hoi Ann, but being picky now as taxi was about USD8 each way., pool was fabulous. Gym, very small & very basic.

Room Tip: Stay in an upper level in main block. Villas/bungalows we saw were less spacious
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Caroline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airdrie
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 31, 2012

We stayed for 2 nights at the beginning of December as part of a tour of Indochina. The hotel's beach location, with a view to the Cham Islands, is wonderful and very peaceful, although the sea was also too rough to swim. The pool and gardens are lovely - very well laid out - with the pool a good size for a refreshing swim. We also made use of the hotel shuttle bus, which was excellent, and when it was delayed at the airport, the staff called, and paid for, a taxi for us to travel into town. They were also extremely helpful when our room door malfunctioned - letting us in within minutes. There was a good choice for breakfast and it was very nice to sit out on the patio area in the morning to eat with a view of the pool and the sea in the distance. A really good choice for a stay in Hoi An.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank legionnaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boutique Hoi An Resort

Property: Boutique Hoi An Resort
Address: 34 Lac Long Quan Street | Ward Cam An, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Hoi An
#13 Romantic Hotel in Hoi An
#16 On the Beach Hotel in Hoi An
#25 Luxury Hotel in Hoi An
#36 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Boutique Hoi An Resort 4*
Number of rooms: 82
Official Description (provided by the hotel):
The resort is set on the renowned ‘Cua Dai Beach’ Hoi An. With its central location, the resort is only 35 minutes from Da Nang airport and 5 minutes to explore the old heritage town of Hoi An. The ancient town of Hoi An, 30 km south of Da Nang, lies on the banks of the Thu Bon River. Occupied by early western traders, Hoi An was one of the major trading centers of Southeast Asia in the 16th century.Hoi An has a distinct Vietnamese atmosphere with low, tile-roofed houses and narrow streets; the original structure of some of these streets still remains almost intact. All the houses were made of wood, decorated with lacquered boards and panels engraved with old ancient characters. Pillars were also carved with ornamental designs. Hoi An have earned the town status as a heritage site by the UNESCO and has become a very popular tourist destination in Vietnam.All rooms are facing the sea with private balconies and some have direct access to the beach from private terraces. Room facilities featured single and double vanity, bathtub or shower, air-conditioning, television, IDD telephone, mini bar, safety box, hairdryer, wireless internet, coffee and tea making facilities. A large swimming pool is in the center of the resort surrounded by a tropical garden. A spa, located next to the pool, is a haven for pure relaxation and rejuvenation. Our spa facilities include three treatment rooms, five massage pavilions and two steam rooms. Pedicure and manicure services are also available at our resort’s spa. ... more   less 
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Also Known As:
Boutique Hoi An Hotel Hoi An

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