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Reviewed April 3, 2018 via mobile

Stay there 4 nights. They first put us in a creepy room really dirty ... we have to argue with the staff to change room ... the new room was better but yet not clean at all .. explanation : no one really cleans the rooms... some lights do not work there was not enough hot water to fill the baththub and we have to ask to repair the baththub because it was also broken ...
It was said that free bicycles were available but there is not enough for all ( only 6 rooms so they need 12 bicycles ..) . And they were very old and crappy too...
the only positive point was the lady receptionist who was nice and the pancake at breakfast.
Do not go there there are plenty of way better options in Hoi An
It seems the place is really old and no one takes care of it. Too bad as the surrounding is really nice

Date of stay: April 2018
Trip type: Traveled as a couple
Thank Expedition763428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2017 via mobile

We stayed here for two nights. It's in a good quiet location, within cycling distance of town (and can use free bikes). We were the only guests staying at the time, so it was incredibly peaceful. The pool area is amazing. The rooms are missing a few necessities, such as tea and coffee facilities and kettle, but aside from that the room was spacious.

Date of stay: October 2017
Trip type: Traveled as a couple
Thank jocemcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chau P, Giám đốc bán hàng at Villa Hoa Su Frangipani, responded to this reviewResponded December 1, 2017

Dear Sir & Madam ,
Thank you very much for your choice to stay at our place and your review as well .
We will suply all the missing in the room soon .
Thanks again for everything .
Best regards ,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2017

He came, he saw, he stayed and this is how it went down....

After a week of chaos and fun in Saigon, um - Ho Chi Min City, it was a great relief to take some well earned time out and slow the pace down a little in historic Hoi An, which is a 45 minute cab ride from Da Nang Airport. From there it was off to the secluded countryside of Cam Thanh where a wonderful little 5 room retreat that goes by the name of Villa Hoa Su - Frangipani Village Resort is located.

While Villa Hoa Su is just a short trip away from Hoi An as well as Cua Dai Beach, getting there is part of the fun, with the need to navigate a host of dirt tracks and lush farming land that trails the Co Co river. This is where you will be guaranteed to encounter all sorts of wild life including several large water buffalo before you finally make it to the resort.

Once you get there you will be struck by how tranquil and beautiful the grounds are, with the main feature being an over water pagoda that is surrounded by the main pool and a lily pond, full of catfish and giant koi. Of course it is called Frangipani for a reason, they are scattered everywhere throughout the property adding to the sense of peacefulness that this little resort offers over almost anywhere else in Hoi An.

The staff are exceptionally friendly and really try to be as helpful as they can but it's here that the 3 stars start to become apparent. Essentially, this is not a well oiled machine with slick service staff, fully trained to luxury hotel standards, but more like a quaint and humble family run home-stay. It's best think of it as a deluxe B&B, which is actually fine as long as that is what you're expecting. What this means is that you'll probably find yourself being a little more self directed during your stay and taking care of things as you need as opposed to having everything done for you at you beck and call like you would at a 5 star destination.

The resort offers free bikes to ride into Hoi An which is great, you could also hire a scooter from the town and ride it back and keep it at the resort, either way this offers some great little journey's to and fro, which are definitely best undertaken in daylight hours as it gets very dark at night trying to navigate the little lane ways.

There's no doubt that this charming and intimate destination will offer you a memorable stay and you'll make the most of it you're able to look past some of niggling flaws in attention to detail and aren't expecting high end service. What will win you over is the calming and secluded nature of the captivating surrounds that transport you to place of inner peace and harmony when compared to the hustle and bustle of the city and for this reason Villa Hoa Su is must vist when in Hoi An.

You can enjoy the whole review at akala.ae
Thanks!

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank akalaeats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chau P, Giám đốc bán hàng at Villa Hoa Su Frangipani, responded to this reviewResponded December 1, 2017

Dear Sir & Madam ,
Thank you very much for your stay at our place and your review as well .
Please recommend our place to your friends .
We hope to see you again ,
Best regards ,
Chau,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2017

This villa is very nice, swimming pool is amazing and location is great. The only problem that I had with this was the beds and food. The bed is a little uncomfortable and the pillows aren't extremely soft. The food was nice but sometimes it was a little bit overcooked. Otherwise everything was nice. It is lovely how there is not too much noise around and how there is a nice pond in front of the pool and villa.

Room tip: Rooms on the bottom floor have a glorious view
Date of stay: April 2017
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank TomasS2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2017

Villa Hoa Su is such a beautiful place. There were many things that I loved about it. The pool was very nice and warm. I had an amazing time swimming. The rooms are quite basic though, with limited items in it. The rooms had complimentary water and toothbrushes and toothpaste in it which I found quite helpful as I would be going out all day. There were some bad things about the villa and the rooms itself though -

1) The air con was very loud. I found it very hard to sleep because the sound was distracting me. The air con works perfectly fine though.

2) The bathroom was very smelly. It was actually quite disgusting to go to the toilet because the smell put me off. I would put air refreshener inside so that the smell would be blocked out with a nicer one.

3) The food tasted bad. For the first morning that I was there I ordered a sunny side fried egg. The egg was OK but towards the end it started tasting bitter. I also tried a pancake the next day which also tasted OK. The staff were very helpful though as they told me that the gas had run out and I would have to wait 5 minutes for it to come back on so that they could cook the pancake.

4) The shower had low pressure so it took a while to completely wash myself. It was hard to wash off the shampoo. The hot water came very quickly which was nice as in the last hotel it took an age for it to come.

There were many good things about the hotel too -

1) The staff were kind and helpful when taking in my baggage and calling taxis

2) It is a convenient, tranquil area which is a 10 minute drive away from the ancient heritage town.

3) Hoa Su is a beautiful looking hotel.

Date of stay: April 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank JamesS10339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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