We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We managed to escape... Just”
Review of Vinh Huy Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Vinh Huy Hotel
Ranked #142 of 153 Hotels in Hoi An
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“We managed to escape... Just”
Reviewed March 31, 2014 via mobile

We too got off an overnight bus from nha trang. Woman showed us picture of nice hotel with pool, very cheap, and a free shuttle to the hotel. When we arrived I got straight on trip advisor to see horrible reviews. I asked to see a room before I paid which she wouldn't allow. I then showed her the reviews and her tone changed. She suddenly became very nasty and said that she can fill her hotel every night so she does not care what people have to say and told us she did not need us to stay. Complete absence of customer service and an extremely rude staff.

Stayed March 2014, traveled as a couple
Helpful?
2 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

229 reviews from our community

Traveler rating
    21
    37
    31
    43
    97
See reviews for
8
82
29
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hk
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 27, 2014

They lied to us their room is cheap and only 12 dollar, but when we checked out, they overcharged us almost 13 dollar value dong. we told the receptionist.we d stay for 2 nights, but we didnt want to join any tour and she turned a black face to us. In the second day morning she came to our room at around 0900 saying we had to move to another small room immediately because they have already sold our room to other ppl, but its always our choice to move to other hotel.we felt her v. Ridiculois and Very rude and insincere. She said v. Dirt words to me and my.husband .and i told her i d made bad comments on her hotel. She said : whatever u like because our hotel is full every day because there are many stupid ppl in the world wont never know it. I think she is really fooling customers a a sh xx. She finally threw out our passport and shouted at us to go away. I said i would report to govt tourism office , she said govt wont bother and she doesnt care at all.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jasminehk_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hoi An hotels

Scotland, United Kingdom
Level 6 Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 18, 2014

But then I've not picked my laundry up yet and not checked out!

Been here two nights, got one more today.

The woman at reception is really nice to the point she is pushy. Her rehearsed script of telling you were to go is such a rabble it was hard to understand but I think she means well.

The room itself is ok and worth $14 what I'm paying for it. Air con works, fan works, not tried the television.

The bathroom is pretty grim, though. The shower head doesn't really work and the lighting in there resembles that of a cheap horror film. But it's just a toilet.

My main absolute gripe is this. Reception have lockers for guests. They supply the padlock, too. But of course this isn't for free. It's for $1. Per day. But that's ok. The man and woman both stood and said yes we will look after it but no later than 9pm. Because after that we won't be here to look after it. Easy, we said. We will be back for then anyway and take our valuables to our room.

We popped our stuff in the locker and went out for breakfast. We came back around 1pm and asked for our stuff which we got. We went back to our room to relax (pretty annoying being under weather in what looks like a very nice little city). At 5pm we went out for dinner and took our valuables back down for the locker.

The women refused saying we need to pay again. To get use of the locker. We paid for already. For the day. That we used for two hours only earlier. It's things like this that make me not give them a single penny more than I need to.

Small touches like that put me off places an in turn give bad reviews. It's basic customer service. Charge to use a locker that sits in a lobby is fair game, I suppose, but to change the rules and want more money is not.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeasickSausage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoi An, Vietnam
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 20, 2014

We stayed two night's there, and the day of check out they wake up us at 7:30 at the morning to move out of our room ,and normally the check out time is 10:00-12:00! Very noisy rooms and black walls from hunidity!They tell that they have swimming pool and is dirty like mekong water..
I suggest all travelers to search for sommething better of this hotel.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ManuKlain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2014

We had a pleasant-ish stay here.
The Good: Lady at the front desk was super duper helpful and found our room for our friends who came later even though they were fully booked. Drink/Food there were reasonable (not included) and they gave us extra towels and pillows.
The Bad: They lost 5 pairs of my friends socks and told him they weren't there when he put his laundry in. The room STANK of mould and water damage. The WiFi was non-existent. To get in after 10pm you have to bang on the locked doors until the night manager comes (you've clearly just woken him up - not good if you go out to dinner and drinks!).
The worse: On the day that web left, we paid on checkout at around 11am. We left our bags there and had an airport transfer booked later that evening. When we came to collect our bags and get the transfer, the trouble started. Our transfer was 25mins late - not good for people catching flights! He then drove super slow the whole way to the airport. We barely made our flight. As we were about to get into the bus to take us to the airport, the told us that they had miscalculated the price when we checked out and we had to pay about 500000 dong extra! When we refused they got super angry, drew aggressive diagrams for us like we were idiots and told us we had to pay more. The price they quoted us was totally wrong, they were trying to charge for extra people, extra laundry, extra food and drinks and it was ridiculous. Needless to say I wouldn't recommend this place to anyone - stay anywhere else in Hoi An - but not here!

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Casey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed February 2, 2014

Customer service appaling. Assured us that by booking trip to halong bay with them would be the best possible price so we did. Once arrived in Hanoi found we had been charged over $30 more than the going rate for EXACTLY the SAME package!!!!!! Went to their office in Hanoi to cancel trip and the lady was very rude, unhelpful and aggressive in nature. When we called the hotel to explain to them that what they had sold us had been under false pretences they were again extremely rude and hung up the phone on us saying they would not change prices and if we cancelled we would still be charged the $90 with nothing back at all. Disgusting and appaling customer service once they have your money in their pocket. Also charged $40 each to travel by bus....again assured cheapest price....of course until we met fellow travellers who had in fact paid half of that! This was with shopping around afterwards we found we had been royally ripped off.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey71986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ljubljana, Slovenia
Level 6 Contributor
1,078 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 686 helpful votes
Reviewed January 21, 2014

The hotel is one of the cheapest (10 us double room) but for the price is OK. Our sheets were a bit suspetious so we asked to be changed for the beginning. The room was big enough with 2 beds, bathroom was exceptable, enough of hot water...
They also offer tickets for day tours and transportation - ask around first as they might try to put a dollar or two on the bill... But you can bargin. Also we found it is better to pay in US dollars than in dongs.
The hotel is about 15 min from the old town and 5 min from the station. We were picked up from the later at our arrival for free.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank izi f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hoi An hotels
0.2 mi away
Hoi An Lilac Hotel
Hoi An Lilac Hotel
#121 of 153 in Hoi An
188 reviews
0.2 mi away
Hoi An Viet House Homestay
Hoi An Viet House Homestay
#107 of 153 in Hoi An
195 reviews
0.1 mi away
Phuoc An Hotel
Phuoc An Hotel
#102 of 153 in Hoi An
184 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Trust Villa
Trust Villa
#100 of 153 in Hoi An
78 reviews
0.6 mi away
Huy Hoang Garden Hotel
Huy Hoang Garden Hotel
#120 of 153 in Hoi An
205 reviews
0.2 mi away
Thien Nga Hotel
Thien Nga Hotel
#108 of 153 in Hoi An
278 reviews
Show Prices
Show Prices
Show Prices

Been to Vinh Huy Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Vinh Huy Hotel

Property: Vinh Huy Hotel
Address: 203 Ly Thuong Kiet, Hoi An 0084, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #142 of 153 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:2 star — Vinh Huy Hotel 2*
Number of rooms: 30
Official Description (provided by the hotel):
Locates In The Heart Of Hoi An City Center ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, Priceline, HostelWorld, TripOnline SA, Travelocity, Hotwire and Cheap Tickets so you can book your Vinh Huy Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing