We arrived after a long bus ride from hue, really looking forward to a stay in this lovely hotel. Walking into the reception area our eyes lit up because the hotel was beautiful as was promised by lonely planet. But, the receptionist greeted us with not much more than a sneer, grumpily brought us to our rooms and nearly slammed the door in our faces. The room was lovely, nicely decoraged and very spacious. The small pool offers welcome refreshment and after the off start we were looking forward to our stay.
Sadly the service did not improve whatsoever. They lost a piece of clothing of ours when doing our laundry and weren't especially sorry about it.
They try offering their guests a nice breakfast buffet. But the table cloths are very dirty (and i'm not picky, mind you) and even when kindly asked to change them, the staff just shrugged. The buffet was entirely cleaned out - which can happen and would be okay, if the 4 staff members present were working. Instead, they were chatting and found the increasingly agitated guests funny. After 30 minutes at least parts of the buffet were refilled.
Overall not a very pleasant stay, which is a shame, because the hotel would be very pretty and is located very central. I would not recommend staying here.
- Official Description (provided by the hotel):
- We are Long Life Riverside hotel ,all rates are quoted in US dollars and include complimentary breakfast served in the river view, use PC in the room . Our rooms are fully equipped with the latest in-room facilities and amenities including private bathroom with zacuzzi shower and lounge tub, Telephone, satellite TV, DVD player , mini-fridge , safety box , air conditioning , sleeping net , also daily two mineral waters , daily Fruit ,fresh flowers free wireless internet , bicycles and swimming pool in the garden ... more less
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