When I was picked up from my hotel I was surprised at first to find I would be the only person taking the tour that afternoon, although it was mid week and out of season. However the staff were super lovely and the young girl who showed me around made me feel very welcome and answered all my questions, not only about the places we visited but also about Vietnamese culture. In addition we were able to stop and take pictures whenever I wanted,she was always so keen to please - it wasn't till later I discovered we were over an hour late at the end of the tour. Can't recommend the tour enough... great customer service and good fun !!