Stayed here for our 4 nights in Hoi An. On arrival the reception was courteous and very organised. We had members of our party arriving later and departing early and the appropriate changes to our bookings were made easily. There was a mistake on checking out where they took 10% off the total stay, instead of what we had originally booked and paid (which was a lesser amount) and when we returned later and I explained the mistake - that I owed them money - they were tremendously apologetic and refused the difference. We were allowed to store our luggage until in the evening late after checking out and could use the shower facilities in the main foyer before heading off to the train (which made a tremendous difference to our evening). The breakfast was large enough and perfectly tasty with various egg+bread options and fruit+yoghurt choices and various fruit juices etc. Quite good. The rooms were very clean and the showers were wonderful: lovely pressure and gadgets so you could be sprayed from all sorts of directions - a pleasure. They had recommendations for eateries and tailors in town (all somehow related) and we decided to make use of the dining option and tailor recommended. The food was tasty and decently priced and the tailor did an excellent job of the suits we had made up - would use them again. We were in town for a few days so could take our time with the fittings etc. but they were able to finish it all the following day, with minor adjustments after the first fitting and pickup later in the evening. A pleasure to have done.
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