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“Terrible attitude”

A Dong Silk Tailors
Ranked #2 of 407 Shopping in Hoi An
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: A Dong Silk is one of the leaders in custom tailoring, we provide the modern garments with high quality and 24 hours turnaround. A Dong Silk achieves this philosophy by bringing together Hoi An's most skilled tailors, working together to build the best living and working environments, creating quality products, and providing customers with lasting impressions and wonderful experiences. We treat our employees with respect and our customers with appreciation. You can find us on: Head office: 62 Tran Hung Dao - Hoian - Vietnam Branch 1: 91 Tran Hung Dao - Hoian - Vietnam Branch 2: 40 Le Loi - Hoian - Vietnam
Level Contributor
15 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Terrible attitude”
Reviewed October 30, 2012 via mobile

This was first place we stopped to have a number of ball gowns and men's shirts made, however we were very quick to leave! We thought due to the reviews it would be a good experience. How wrong we were! Staff could not be bothered. Take it or leave it attitude. Ridiculous prices. The shop was empty. Staff sitting around not bothering to serve and when we asked for assistance it was as if we were disturbing them! Save your time and go to Yallys or Bebes instead. Better prices. Great quality and excellent customer care.

1 Thank hsk173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADongSilkTailoring, Owner at A Dong Silk Tailors, responded to this review, November 1, 2012
Dear valued Customer,

Please accept our sincere apologies for the inconvenience you may have experienced in respect to our service.
At A Dong Silk, we take pride in ensuring our customer’s satisfaction. Upon thorough your review, we would like explain:
• Based on our commercial procedure, customers will be welcomed and spent few free minute to take a look around our store without any pushing. After that, customers will receive our consultant.

• Unfortunately, this step may make you feel inconvenient. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by improving our procedure and creating an internal auditing team.

We deeply value your relationship with A Dong Silk and are committed to providing you with the highest level of service because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss with us at sales@adongsilk.com or tel: (+84) 510 3910579.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London, United Kingdom
Level Contributor
5 reviews
“A Dong Silk Tailors”
Reviewed October 30, 2012

I had an excellent experience with A Dong Silk Tailors. I had one suit made and was so impressed I got a second one. Their customer service was superb. The sales assistant, Nhung, who I dealt with was very professional and did an excellent job. I am very happy with my two suits!!

Visited October 2012
Thank Andy123049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
11 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Great service, they are not satisfied if I'm not satisfied also.”
Reviewed October 30, 2012

We ordered several suits and dresses, they made suggestions to improve the final product and were open to changes durimg the process. Now that they have my exact measures and I know how well they work, I will also order on the web.

1 Thank ValleM2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Very professional”
Reviewed October 27, 2012 via mobile

We came ther after reading the reviews here. We did a suit 2 jackets and 2 dress the staff where great very professional and guided us well! The only thing it is not cheap! But we hope worth the money;) we came just for one fitting

1 Thank Mayagood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“completely satisfied”
Reviewed October 26, 2012

Little more expensive than other tailors (there are a lot in Hoi An) but it's worth it.
Very friendly and gentle staff + very good materials.
They tailored a suit and a shirt for me and I'm completely satisfied about the result (only 1 fitting).

Will definitely try the online order service and hope to get more of those perfectly fitting suits.

Visited October 2012
2 Thank FW872
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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