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“Poor service!”

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Orient Star Hotel Kuk Serai
Ranked #30 of 35 Hotels in Samarkand
barcelona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Poor service!”
Reviewed August 17, 2010

the only good thing about this hotel is that it has a swimming pool, and also the location.
Our room was not done, the service, breakfast, etc.... are very poor.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jspcst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Istanbul
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 28, 2010

Just back from 3 days in Samarkand part of Company Convention. This hotel is frozen in time and if you are nostalgic of old Soviet hotels of the 70"s this is the place. Gardens are just abandoned, paint is faliing off the facade. Rooms are dark and VERY outdated and no accustic isolation. Employees are very friendly and helpful and seemingly proud of this place.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IstanbulPortuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Samarkand hotels

Castelnuovo Belbo, Italy
Level Contributor
285 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed August 6, 2008

This hotel must date back to the Seventies and nothing much seems to have changed since then, as far as rooms and bathrooms are concerned, at least. Bathrooms, especially, look quite obsolete. A couple from our tour group found a cockroach in theirs, under the sink.

On the other hand, staff are gracious and efficient (a young receptionist spoke impeccable English, a rarity in Uzbekistan) and the restaurant offers an excellent buffet of local and international dishes.

The best thing about this hotel is probably its location, right in front of Gur Emir (Tamerlan's mausoleum) and within walking distance of the Registan.

  • Liked — Its location
  • Disliked — Obsolete bathrooms
  • Stayed June 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carlina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Orient Star Hotel Kuk Serai

Property: Orient Star Hotel Kuk Serai
Address: Registon st., 2, Samarkand 140100, Uzbekistan
Location: Uzbekistan > Samarqand Province > Samarkand
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #30 of 35 Hotels in Samarkand
Price Range (Based on Average Rates): $
Hotel Class:4 star — Orient Star Hotel Kuk Serai 4*
Number of rooms: 278
Official Description (provided by the hotel):
«ORIENT STAR Kuk-Serai» is located in the cultural and administrative center of the city close to the architectural monuments of world heritage. From 1 April 2014, commissioned in 1996 the hotel opened its doors to guests of our city under a new name - "ORIENT STAR Kuk-Serai". In accordance with the existing requirements of the international classification of hotels, GK «ORIENT STAR Kuk-Serai» has all the conditions of his service class - 4 *. ... more   less 
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Also Known As:
Orient Star Hotel Kuk Serai Samarkand, Asia - Uzbekistan

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