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Sheraton Colonia Golf & Spa Resort
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Reviews (1,068)
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All reviewsthe riverbuenos airesdirty windowssoccer golfhole golf courseindoor poolkids clubmodern hotelupon checklong weekendhotel staffan updateold townwonderful staytaxirestauranteconvention
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Reviewed April 25, 2012

I expected more from this Hotel. Overall, over-rated. The Devil is in the details and the details were absent here. Service was poor. Beware visitors, the Hotel is far away from the old city and there is no shuttle service (another big disappointment). Cherry on the cake, my gf's hair turned green after using the outdoor swimming pool because the Hotel did not use the right chemicals to combat some algae. Solution: a shampoo and a voucher for an extra night. Not nearly close to my expectations... I will not return, not even to redeem my voucher.

  • Stayed: January 2012, traveled as a couple
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Thank Cesare R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2012

Overall the Sheraton Colonia has what it’s needed for a nice family getaway. But it does not live up to the expectations of a Sheraton resort that charges about $500 a room on high season. It is mostly a family place, great if you are with kids but maybe not for a quiet romantic weekend.

Location and grounds
The hotel is on the outskirts of Colonia. If you want to venture out to the city and enjoy its lovely colonial center and its restaurants at night you definitely need a car.
The hotel overlooks the Rio de la Plata and has access to a nice little beach. It has a golf course and well kept landscaping.

Rooms
The room was of standard size and the bedding confortable. 36 inch flat screen tv. But décor and furniture looked tired and cheap. No space for clothes. The bathroom was an unmitigated disaster. The toilet wasn’t flushing well and the tiny stall shower had mold and rust in the corners. A bathroom for a two star hotel at best.

Service and amenities
The service was uneven. Very good at the restaurant and bar, spa and children club but awful at the reception desk which displayed a combination of rudeness and incompetence.

Spa is very nice, clean and appealing. The fitness room has windows overlooking the park and new machines. The Spa pool is good but not large enough for lap swimming.It could have been a little warmer but I understand it was under repairs. My wife attended the yoga class and enjoyed it very much.

Outdoor pools and pool area is well kept and pleasing. Unfortunately the whirlpool wasn’t hot.
Children club is very nice and the staff enthusiastic and caring.

Internet by wifi connection for US$ 15 a day or half an hour free connection in computers in the lobby.

Food
The breakfast was very complete and of good quality. Served in dining room with views to the pool and golf course. Fruits, eggs made to order, pastries. Lunch was expensive (3 times the price of similar quality in town) but also good. Also good drinks at the outside bar.

Conclusion
If you want a resort experience in Colonia the Sheraton is probably the only good option, but do not expect a luxury room even though you are paying for one. Management should take greater care on properly training personnel at the reception desk. If the Sheraton Colonia wants to be consider a luxury property it needs improvement.

  • Stayed: April 2012, traveled with family
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1  Thank Smertios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2012

Without a doubt one of the best hotels I've ever been. Great service, great room, located on a quiet zone, near the river and surrounded by golf courses. 10 minutes from Colonia historic center.

Every room has a view, very comfortable and very well equipped. Room service and guests services are exceptional, asl well as the restaurants and the Spa. It has a warm water pool that connects with the outside, near the golf greens. They also have a space for the kids over 4, very convenient.
A bit pricy but it was worth it.
Definitely coming back.

  • Stayed: April 2012, traveled with family
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Thank nlopedebarrios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2012

After staying in busy BA for awhile, it was wonderful to go to the Sheraton. The hotel itself is very beautiful; all glass and copper and leather. The service was excellent; among the best ever. The two restaurants were both good. Outside they have many activities. You can rent bikes, swim, go to the gym, go to the spa. Or go into Colonia and the town is very nice too.

  • Stayed: March 2012, traveled with family
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Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2012

This hotel was outside of the Historical Section. The staff was great eager to help and English was spoken by all I encountered. Lots of children in this hotel making a lot of noise. Pool was heated and refreshing. Taxi was 10 dollars into the city. Rooms very comfortable

  • Stayed: February 2012, traveled as a couple
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1  Thank annamarylee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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