This hotel is so beautiful! But the service… it s always worse than the previous time..!!
The rooms are beautiful and large.
The oriental architecture and decorations are wonderful
The spa service is excellent too. Luis and Ada, excellent professionals.
The sleeping quality, the pillows.
The silence, the atmosphere, the peace of the forest.
The restaurants were not as good as expected. The breakfast is poor. On Saturday 9 th at dinner, they brought the bill to our table before we asked.. and it was not even 12 o clock in the night. And we were a table of 6!.
We could not use the heated pool because the heating machine was broken!!! (????) Awful.
Our phone was broken, our tv remote was not working. (Mr Washington came and fixed everything but……)
The first floors of the bilevel rooms don t have blackouts and the heating down there does not work as good as upstairs.
We arrived with la Cacciola boat transfers and they were ok! But… they didn t make any emergency anouncements!!! We did n t even know were the lifejackets were located. Weird!!!More
- Free Wifi
- Free Parking