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“Great Service and Golf”

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Hilton Ras Al Khaimah Resort & Spa
Ranked #2 of 28 Hotels in Ras Al Khaimah
Certificate of Excellence
Reviewed February 9, 2014

We stayed here on a ten night package with Virgin from mid January. We opted for the all inclusive, but not sure if this was a good move or not as we are not big drinkers and it prevented us from eating out (being mean). We chose this hotel because of the price and fortunately it was just a £5 taxi ride from the Tower Links Golf Club.

The hotel is great, lovely room, good food - although perhaps not as "luxurious" as expected - no prawns or smoked salmon or steaks on all inclusive. The meals were made enjoyable by the attentive service of Saiful our Bangladeshi waiter who was excellent and Kimberley, "La Filippina" who had a lovely genuine smile. We ate in the Italian one night and the Asian which was a walk along the beach and these made a nice change from the buffet.

It would be nice if there was some sort of entertainment, other than the piano, for the evenings as everyone tended to sit around engrossed in ipads etc. A singer or something classy.

The beach villas looked ideal for a family holiday with small children.

We played golf four times at Tower Links and, because the locals and expats play floodlit golf in the evenings, we had the course to ourselves and were able to walk rather than have a buggy. Good for walking off the lovely food from the hotel. We also played Al Hamra - half an hour taxi which was much dearer and buggy obligatory - the greens here were far better than Tower Links, but the course is enclosed by villas, whereas Tower Links has views of the mountains and open spaces.

Room Tip: The deluxe sea view room was great.
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  • Stayed: January 2014, traveled as a couple
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2  Thank rompipalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded February 14, 2014

Dear rompipalla,

I am glad to hear that you happen to stay with us and that it turned out to be a relaxing and enjoyable vacation for you and your partner. Thank you very much for all your positive comments which I will definitely convey to everyone, in particular Saiful and Kimberley.

The team and myself are looking forward welcoming you back once again to provide an even better service.

Best regards

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2,284 - 2,290 of 5,643 reviews

Reviewed February 9, 2014

came back from hols relaxed and chilled out the staff were outstanding,our thanks to both beach bars and faruck who is as ever first class. this is our second visit to the hotel and we hope to return next year it is paradise.angie and mark cowan london

  • Stayed: January 2014, traveled as a couple
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1  Thank angie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded March 26, 2014

Dear Angie C,

Thank you for your time spent in writing your feedback and I apologise for the late reply. I am delighted that you had relaxed holiday and that our facilities and services went above your expectations.

I will assure to convey your comments to all Team Member, especially the ones you mentioned by names. We hope to welcome you back in our Resort hopefully in the not too distant future.

Kind Regards,
Raouf Benchedli

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Reviewed February 8, 2014 via mobile

Its good hotel very clean and good staff the location also in center I make my reservtion by booking.com and I was not disappoint. Good value for money. Thanks for all the staff in this hotel especially the house keeping.

Stayed: February 2014, traveled on business
2  Thank 9876g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramy L, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded February 13, 2014

Dear 9876g,

Thank you for taking the time to share your experience at the Hilton Ras Al Khaimah hotel on TripAdvisor.
We are happy to have "filled your expectations" and assisted you to have an enjoyable stay during your last visit.

I will share your feedback with the hotel team, who hopefully will feel proud of having been a positive part of your stay experience.

Looking forward to welcoming you back soon.

Regards
Ramy Latif

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Reviewed February 8, 2014

Just returned from a great week, the staff could not do enough for you, always smiling, always courteous.
We took up the platinum all inclusive with club room benefits, and felt that we truly got our moneys worth. The food was excellent in the buffet restaurant, we ate one night in the Brazilian and one in the Italian... I must the food in the Brazilian was very tasty and well presented, however the Italian which was far more plush in its setting and presentation, let it self down with the food, which was very bland on all courses.
Our room was cleaned daily and was well appointed, we had a deluxe sea view room.
We took a private car into Dubai and booked the Burg Arab for 3 course lunch and booked a tour of the Burg Khalifa, taking in the fountains prior which is a must. As I had been to Dubai previously I explained to our driver where I wanted to go and to see, and left him to map the best route, which he did excellently, allowing time for us to arrive in the locations at the time of our bookings.
Having stayed in Dubai before and seeing it again, I would not stay there again knowing that this hotel in Ras Al Khaimah is so close, yet out enough to be away from the hustle and bustle of Dubai.
I would definitely stay in this hotel/resort again and would recommend it to my friends.

  • Stayed: January 2014, traveled as a couple
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Thank Thompsonbromley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded March 26, 2014

Dear Thompsonbromley,

I am delighted that you had an excellent holiday in our Resort and thanking you for sharing your experience with us. I apologize for late reply from our side.

It is my pleasure that you enjoyed our facilities and services especially the package, the room, our Brazillian restaurants and the transportation.

On another note, rest assured that your comments about our Italian restaurant have been shared with the respective Chef for our further improvements.

Me and all the Team Member will be looking forward to welcome you back in our Resort hopefully in the not too distant future.

Best Regards,
Raouf Benchedli

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Reviewed February 6, 2014

We spent our holidays between XMas and New Year at this hotel, and here is a brief summary of our experience:

- Checking in: we arrived late (3am) and it took the hotel almost an hour to have us checked in, the front desk didn't seem to be well organized
- we booked one of the sea-view villas, be aware that they actually are sea-view apartments, and we recommend them highly
- the food at the main restaurant and specialty restaurants is very good, having said that, getting lunch at the beach restaurants was a daily ordeal! it took ages to get the personnel's attention and the staff again was pretty disorganized. lots of irritated guests waving around for getting attention and over-stressed staff!
- we booked the hotel because the webpage clearly states the availability of tennis courts! BEWARE!!! the tennis courts are at another hilton place, 10 minutes taxi drive away. it took me 4 (!) attempts to get a court and a coach finally booked (the first three times I was told that a coach is not available...)
- the New Year Party was fantastic, absolutely stunning!!! Great food, excellent entertainment, congratulations to the whole team!!!
- Leaving the hotel: we had to leave at 4am and called the front desk to get a buggy to carry our luggage to the main entrance. tried 3 times, nobody picked up, so we carried the luggage ourselves half a mile to the main entrance where the front desk was well staffed! I complained about the "pick up" service, but nobody seemed to be particularly bothered...

Last but not least... we fed back to our travel organizer Kuoni and the hotel as well. 2 opposite reactions:

- Kuoni responded professionally, apologizing and stating that they will follow up on it
- The hotel's response was appalling, even blaming us for not being able to inform ourselves properly, have a wrong perception etc... Not a single apology! Good luck with that kind of customer focus!

Room Tip: Sea-view villas
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  • Stayed: December 2013, traveled as a couple
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3  Thank Ibicenc0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded February 13, 2014

Dear Ibicenc0,

Thank you very much for taking the time and effort in providing us with your feedback about your recent stay at Hilton Ras al Khaimah Resort & Spa on TripAdvisor.

I have personally gone through each and every comment and sincerely regret to note your dissatisfaction with the overall service while staying with us. We at Hilton consistently strive to achieve high standards of service and regret we failed to meet your expectations on this particular occasion. Our primary concern is the quality of your experience in our hotel, and the problems you encountered are not at all indicative of the fine service we strive to provide to our guests. We can offer no excuse, but we do want to assure you that your concerns have been addressed with each respective department and steps have been taken to prevent recurrences of this nature in the future. On behalf of the team and management, please accept my sincere apologies for all the inconveniences caused.

On another note, I am glad that you enjoyed the upgraded Junior Suite Beach Villa and our New Year’s Eve party and thanking you for your positive comments.

I sincerely hope that you would provide us with another opportunity to gain back your confidence in the quality of our service as we have taken your comments seriously and are eager to perform even better.

Yours sincerely,

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Reviewed February 5, 2014

Just returned from a fantastic break in this superb hotel. The staff were most helpful and friendly and absolutely nothing was too much trouble. Restaurant staff were excellent, always smiling , attentive and emacuatly dressed.Our waiter " Faruck " was exceptional and took care of all our requests. ( supplying me with my kiwi's for my breakfast every morning.! ) Chef Abhisher will cater for all needs and the food is outstanding. Multitude of choice...and if there is something special you would like it will be prepared for you.Rahul ( restaurant manager ) and Ashwin ( assistant manager) will go to great lengths to cater for every need. Our rooms were very nice, clean and very comfortable , with lovely sea views. check in was very efficient and Sanjay on reception makes you feel extremely welcome. Never the need for a rush for sun chairs as there are ple
nty and this is a vast expanse. Very nice pools and pool bars and a superb beach. The Spa is amazing and I can highly recommend Sujata for a lovely relaxing massage. There is not a great deal of entertainment and could do with a bit more variety as the evenings can be a little boring as there is a limit to how many times you can watch the belly dancer....good though she was! To sum up ... If you just want to chill in a nice location enjoy fantastic food...and top class service and hospitality then this is the place for a very nice break.

Room Tip: We stayed on 4th floor. Nice sea views. Convenient lifts to beach lobby and reception.
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  • Stayed: February 2014, traveled with friends
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1  Thank uno60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded March 26, 2014

Dear uno60,

Thank you for sharing your feedback with us. I am glad that you enjoyed our facilities and services that you had wonderful food & beverages experiences.

I will personally convey your message to our Team Members in particular the ones you mentioned by names.

We are looking forward to serve you with even better service on your next visit to our Resort hopefully in the near future.

Sincerely yours,
Raouf Benchedli

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Reviewed February 5, 2014

coazy place with nice facsilities, but better place for elders, old and retired people. not ideal for young people. quiet, qiet, quiet coazy place with nice facsilities, but better place for elders, old and retired people. not ideal for young people. quiet, qiet, quiet

  • Stayed: February 2014, traveled on business
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1  Thank Aiyoub A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded March 26, 2014

Dear Aiyoub A,

Thank you for sharing your feedback with us. We are delighted that you found our services and facilities met your expectations. We hope to welcome you back to our Resort with an even better experience.

Best Regards,
Raouf Benchedli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Ras Al Khaimah Resort & Spa

Address: Al Mareed Street, Ras Al Khaimah 122998, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Ras Al Khaimah
#1 Romantic Hotel in Ras Al Khaimah
#1 Top resorts Hotel in Ras Al Khaimah
#2 Luxury Hotel in Ras Al Khaimah
#2 On the Beach Hotel in Ras Al Khaimah
Price Range: $154 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Ras Al Khaimah Resort & Spa 5*
Number of rooms: 475
Official Description (provided by the hotel):
Hilton Ras Al Khaimah Resort & Spa is nestled in a spectacular private bay at the northern tip of the Arabian Peninsula, overlooking the shimmering waters of the Arabian Gulf. Only a 70-minute drive to Dubai International Airport and two hours from Abu Dhabi International Airport. Guestrooms: The Resort consists of 151 guestrooms in villas and 324 guestrooms in the hotel, each with a private balcony and exclusive access to the beautiful 1.5 km sandy beach. All guestrooms are fully equipped with a Plasma TV, minibar, alarm clock, coffee facilities, safe box, iron with board, hair dryer and wired internet (fee). Dining: With 11 restaurants and bars to choose from, guests will be spoilt for choice. Start the day with Hilton Breakfast in the bright and spacious Maarid, then stop by BN Cafe for your favourite coffee, or swim up to Sunset Bar to grab your favourite cocktail. Begin your evening with a traditional Middle Eastern shisha in Al Bahar Rooftop, before contemplating whether to try South American cuisine in Pura Vida or classic Italian fine dining at Piaceri da Gustare. At night, spend great times at the classic X.O. bar serving cognac and vintage ports. Leisure: The Spa features 9 treatment rooms, hamams, Jacuzzis, saunas and steam rooms. For the gym enthusiasts, there is a Hilton fitness by Precor center with aerobics rooms. Or take part in water sports with our on-site diving center offering snorkeling, water skiing, sailing and jet skiing. The perfect end to a day is a swim in one of our six swimming pools; including a salt water pool and a shaded pool for children. An onsite Kid's Club with indoor and outdoor playrooms and a Teens Club will keep the children and teens busy whilst you relax in the best resort in Ras Al Khaimah. ... more   less 
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Also Known As:
Hilton Ras Al Khaimah Resort And Spa
Hilton Ras Al Khaimah Hotel Ras Al Khaimah
Ras Al Khaimah Hilton

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