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Hilton Ras Al Khaimah Resort & Spa
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2,477 - 2,482 of 5,950 reviews
Reviewed February 5, 2014

coazy place with nice facsilities, but better place for elders, old and retired people. not ideal for young people. quiet, qiet, quiet coazy place with nice facsilities, but better place for elders, old and retired people. not ideal for young people. quiet, qiet, quiet

  • Stayed: February 2014, traveled on business
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1  Thank Aiyoub A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded March 26, 2014

Dear Aiyoub A,

Thank you for sharing your feedback with us. We are delighted that you found our services and facilities met your expectations. We hope to welcome you back to our Resort with an even better experience.

Best Regards,
Raouf Benchedli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2014

Just had four nights in this resort, knowing that it was outside of Dubai and only intending to enjoy the sunshine. The whole place is impressive, clean and welcoming. Our rooms were superb and the staff were extremely friendly and helpful. Choices of where to eat (tad expensive but not too bad), glad we booked B&B as the buffet breakfast was superb. Plenty of pools / beaches all with plenty of beds, just what we wanted. Worth booking for a quiet getaway, not so good if you want to be in Dubai.

  • Stayed: January 2014, traveled with family
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2  Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded March 23, 2014

Dear Steve C,

Thank you for your time in writing your feedback, I apologize for the late reply from our side. I am glad that you enjoyed your stay at our Resort and that our services and facilities went above your expectations.

We are looking forward to welcome you back in our Resort for another quiet getaway, hopefully in the not too distant future.

Kind Regards,
Raouf Benchedli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

Just got back from 9 nights all inclusive and had to write a review to say how fantastic it was! The hotel was fab, the food was fab, the staff were fab!! So much so that we have booked to return in October. Don't hesitate in booking this hotel!

  • Stayed: January 2014, traveled as a couple
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2  Thank SamG246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded March 23, 2014

Dear SamG246,

Thank you for sharing your feedback with us, I apologise for the late reply. It is good to know that you had an amazing holiday in our Resort and that our services and facilities fully met your expectations.

We are looking forward to welcome you back in our Resort, hopefully in the near future.

Best Regards,
Raouf Benchedli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

We stayed there last weekend with a group of friends last weekend. The resort is a bit of a drive from the Emirates Road and it took us around 1 hour and 20 minutes to reach there.
Check in was slow taking us around 30 minutes. The property is fairy new and well made, the rooms were very good and the bathroom quite spacious.
However there were several service related issues such as delay in getting the rooms - we got two rooms at 4 pm!
The staff at the beach bar and the pool bar didn't know till when they can serve and kept sending us back and forth to get our drinks.
The dinner at the Asian restaurant was average, the food being a bit sweet, the service was again sloppy.
The beach is nice with plenty of leisure and sport options.
Excellent breakfast buffet with a wide spread.
I think the service staff definitely needs to be more trained in customer service.

All in all a good resort but the experience could have been way better if the service was decent.

  • Stayed: January 2014, traveled with friends
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2  Thank yashbhargava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded March 23, 2014

Dear Yashhargaya,

I apologize for the late reply from our side and I thank you for you taking the time to advise your dissatisfactions.

We noted your comments about the late check-in, the service in one of our bars, the food presentation in our Asian restaurant and our overall services. Please accept my sincere apologize for the inconvenience caused. Rest assured that your comments are treated with importance for further improvement and re-trainings.

Please contact me directly if you would like to reconsider our Resort.

Best Regards,
Raouf Benchedli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

Planned a weekend stay at this property about which we had heard a lot. It turned out to be quite a pleasant experience. When we arrived (on a Friday) the reception was totally packed and it took us over half an hour to get our rooms sorted (they surely need to put up more check in/out counters over the weekend) however the staff was really courteous and patient especially with some guests who did not like waiting in long queues for their check in. Post check in we enjoyed lunch at Al Bahar - food was a hit n miss with half the people in our group liking what they ordered and the other half didn't (for the prices being charged you would think they would know how to make a decent Club sandwich). Restaurants are priced on a higher side for even a 5 star but the ambiance and the surrounding totally make up for it.

Our rooms were top class and opening to the beach (though had requested beach/pool view but hadn't expected what we got). It was the quieter side of the beach so it kind of became our private spot for our stay (though because of that fact, I believe, they haven't given much attention to the cleanliness of that end of the beach with bottles and poly bags floating at the surface - not a great sight). I also believe for the size of the hotel the cleaning staff is not enough - and hence the beach areas are not as clean as for other properties in the area where you see cleaners combing the beach/pool areas early morning/late evening.

They boast of 7 pools which we really couldn't make out how - saw only 1 salt water pool, 1 adults only pool and one kids and adults pool, which was a bit disappointing for the adults with kids and older kids as they could easily stand in it even at the deep end.

The sunset at the main beach was amazing, the coffee at the pool bar was not - they didnt have any coffee machine and what we got in the name of coffee was what you make for yourself in your room with the things provided - again not up to the mark for a 5 star.

As we had a private beach at our doorsteps, we decided to sit out and order room service instead of going out for dinner (especially with younger kids who were already tired after a long day). The dinner, I must say was much better than expected and we tried two cuisines - India and Indonesian - both up to the mark.

The next day breakfast was remarkable with unending choices of culinary delights - it was actually a brunch with breakfast as well as lunch items to choose from.

All in all a very nice and relaxing stay - will be coming back soon!

  • Stayed: January 2014, traveled with friends
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Thank Arti50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded March 23, 2014

Dear Arti50,

Thank you for sharing your comments with us, I apologise for the late reply from our side. I am happy that you were satisfied with our facilities and that our services went above your expectation.

We noted your problem during the check-in due to long queuing, we apologise for the inconvenience caused. Rest assured your comments about check-in counter remains at our disposal for further improvements.

We are looking forward to welcome you back in our Resort, hopefully in the near future.

Best Regards,
Raouf Benchedli  

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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