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DoubleTree by Hilton Resort & Spa Marjan Island
Ranked #2 of 26 Hotels in Ras Al Khaimah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“ahmed”
Reviewed May 6, 2014

This hotel would be perfect choice for the people, what is perfect option because of noise in the centre. Stylish rooms, new furniture, Wonderful breakfast, nice helpfull staff, But I would definitely stay there again: very good location, price and service

  • Stayed April 2014, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Ahmed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, May 7, 2014
Dear Ahmed M,
Thank you so much and looking forward to welcome you back soon.
Sukran, Remco & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Salalah, Oman
1 review
Reviewed May 6, 2014

I had pleasure to stay for 3 nights at this hotel and had great experiences. the rooms are clean, very spacious and full equipped, great for holidays. The facilities are very good, the foods are excellent from breakfast, lunch and dinner...truly love it!! thanks to Chef Mischa and his team. I would really like to thank all of the staffs for their hospitality...Well done all!!

  • Stayed April 2014, traveled on business
    • Value
    • Location
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Helpful?
Thank Taufik-Ab2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, May 7, 2014
Dear Taufik-Ab2,
Great pleasure having you with us, and Chef Mischa sends his kindest regards,
Thank you! Remco & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Volgograd, Russia
1 review
Reviewed May 5, 2014

Отель прекрасен. Новый, элегантный, роскошный. Очень понравилось то, что в таком статусном отеле абсолютно комфортно чувствуешь себя и в джинсах, и в вечернем платье. Кем бы ты ни был, откуда бы ты ни приехал - ты для сотрудников отеля самый главный гость.
Номера замечательные. Очень радует тишина в коридорах отеля. Хочется надеяться, что такую спокойную и расслабляющую атмосферу в итоге не разрушат ни шумные итальянцы, ни арабские дети. Этот шум - один из двух минусов, о которых я хочу упомянуть в своём отзыве.
Второй минус - это отсутствие бесплатного Wi-Fi в номере и слишком дорогая на него цена. Всё же 400 дирхам за неделю доступа в номере - это много.
Безусловно, есть возможность пользоваться бесплатным интернетом в лобби.
Хороший пляж, чистое море, удобные лежаки и зонтики. Пляж постоянно убирают, с 9:00 и до заката на пляже находятся спасатели. Кстати, спасатели есть и у каждого бассейна.
Ещё пару слов про номер: новая сантехника, просторная ванная комната, новый телевизор с возможностью подключения к нему usb.
Хочу отдельно поблагодарить за помощь с выбором номера сотрудника ресепшн Joy:) Joy, спасибо за помощь, доброту, отзывчивость и гостеприимство!
И отдельных слов заслуживает ресторан отеля (Marjan). Большой выбор разнообразных вкусных блюд, фруктов, овощей, сладостей, соков. Великолепное обслуживание. Ребята стараются уделить внимание каждому гостю и стараются как можно скорее выполнить любую Вашу просьбу.
Хочу сказать спасибо Pranali (I wish you all the best and good luck:)), Dimaz (You are VERY kind and positive person! My best wishes to you!:)) и Shera (You are very attentive to every person, you are kind and always ready to help! Thank you! I wish you all your dreams come true!:)).
Ещё спасибо бармену ресторана за вкусный капучино, спасибо бармену fresh-бара за вкусный fresh carrot juice:) и спасибо отзывчивой девушке из лобби-бара отеля:)
И не могу не упомянуть прекрасный спа-центр отеля. Мне повезло попасть на несколько сеансов массажа к Mossa (Indonesian therapist) и это было чудесно! Отличный массаж, действительно помогает! Всем советую записываться к Mossa - Вы не пожалеете!
И в завершение напишу об отличном тренажёрном зале отеля: все необходимые тренажёры там есть, замечательные беговые дорожки, прекрасный вид на залив, внимательный инструктор - и всё это совершенно бесплатно.
В общем, отель - супер!:)

  • Stayed April 2014, traveled solo
    • Value
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Helpful?
Thank Well N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snezana V, Guest Relations Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, May 11, 2014
Google Translation
Уважаемый Well N,

Большое спасибо за то, что провели Ваш отпуск с DoubleTree by Hilton Resort & SPA Marjan Island. Мы были счастливы читать Ваш теплый и радостный отзыв. Именно такие отзывы мотивируют нас делать нашу работу лучше и лучше. Мы поделились Вашим комментaрием с командой отеля - Joy, Pranali, Dimaz, Shera и Mossa были особенно счастливы услышать его. Мы искренне ждем Вас снова и будем счастливы поблагодарить Вас лично!

С уважением,
Нена Vukadinović
Менеджер по работе с гостями
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Hilton Double Tree, Marjon Island, United Arab Emirates
1 review
Reviewed May 5, 2014

Overall we had a good week. the hotel, being brand new, is in excellent condition and for the most part, the staff are tentative and very helpful. The facilities that were open were great - gym, spa, main restaurant and pool area. however, we were not told when we booked that the "pub" and Italian restaurant had not opened yet which was a bit of a dissapointment. the food throughout the week was fantastic and we were spoilt with the variety and quality. Some of the staff we encountered appeared to be "rabbits in headlights" during the busy periods and quite often drink orders went astray. this hotel appears mainly set up for families with only the bar on the ninth floor being a "no children" area...the noise and hassle of family life did wear on us somewhat and I would have thought the hotel might have set aside a piece of the vast, man-made beach, to "adutls only". The room was very comfortable with a a balcony and was very spacious...couldn't fault it.

  • Stayed April 2014, traveled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, May 7, 2014
Dear Christopher S,
Glad to hear you enjoyed your stay overall.
Adults only areas will be certainly looked into. The Italian restaurant and pub just opened up, apologies if this was no clear upon booking.
Appreciate your comments, hope to welcome you back soon,
Best regards, Remco + Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 5, 2014

We spend a 22 days long holiday in this hotel and we absolutely loved it!
Pros: new clean hotel, very polite and friendly service, clean and warm sea, nice long beach, a kids club with all kinds of activities - drawing, playing active and table games, 2 playgrounds, separated kids pool if needed, a lot of guests from Italy, Germany, India, Russia as well as locals created a nice cultural diversity, possibility to easily rent a car, not too far from Dubai. It was very pleasant to see slight improvements all over, which made everything even more convenient.
Cons: smoking. The hotel is claimed to be a non-smoking one and it truly is - but only inside. Outside the hotel - pool area, bars, main restaurant, beach - are officially non-smoking, but in fact people do smoke everywhere and the staff does nothing about it except offering ashtrays… That was a problem as I have two little kids and I am sensitive to cigarette smell (it would be better to make smoking and no-smoking zones, so that no-smokers will not suffer).

Room Tip: If you want to avoid noise/music from the restaurant in the evening, ask for those rooms, which do...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tatiana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, May 7, 2014
Dear Tatiana K,
Thank you very much for staying with us for over 3 weeks and delighted to learn you had a great time. We will review the smoking issue.
All Best,
Remco & Team
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Abu Dhabi, United Arab Emirates
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 4, 2014

nice resort in a lovely environment to stay and enjoy week end. The rooms are pretty spacious. To improve on house keeping services. Break fast was quite big with lots of varieties. Kids pool was good

Room Tip: select rooms on the Vila they are close to pool and excellent view of sea
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank subramaniam r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, May 7, 2014
Dear subramanian r,
Thank you for stay and great comments; see you soon back!
Remco & Team
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Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2014

A very nice hotel. Over all experience was just fantastic. Alexandra did the check out very efficiently. Just to let you know the mini bar was not checked during check out although we did not consume anything. Housekeeping services was very good and an anticipatory service by Devendar. Hissam during Check in seemed to be lost, but he was very polite and courteous. Food needs a lot of improvement. The rice was over dry and crispy, the saucy items were also dry and not looked after. The chicken stew was over cooked and not edible. Can be improved a lot. Chefs on the buffet did interact with guest which was a nice gesture.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Chandramouli P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, May 7, 2014
Dear Chandramouli P,
Very happy to hear you had a fantastic stay.
Chef Mischa will take serious note of your comments.
Thank you for recognizing our team members personally: much appreciated!
Remco & Team
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Additional Information about DoubleTree by Hilton Resort & Spa Marjan Island

Property: DoubleTree by Hilton Resort & Spa Marjan Island
Address: Marjan Island Boulevard, Ras Al Khaimah, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 26 Hotels in Ras Al Khaimah
Price Range (Based on Average Rates): $$
Hotel Class:5 star — DoubleTree by Hilton Resort & Spa Marjan Island 5*
Number of rooms: 725
Official Description (provided by the hotel):
Located at Marjan Island near Al Hamra area of Ras Al Khaimah, the DoubleTree by Hilton Resort & Spa Marjan Island provides 450 meters of private sandy beach, villas with furnished balconies and views of the Arabian Sea. Free WiFi is available in public areas. All rooms feature a flat-screen TV, a minibar, an electric kettle and a seating area. Some rooms offer a sofa. The bathrooms are fitted with a shower and bath and offer free toiletries. Guests can enjoy the on-site dining with 14 bars and restaurants, including an all-day dining venue,4 specialty restaurants, Night Club and a rooftop bar. A newly renovated kids club with dedicated arcade areas for the older kids and an outdoor playground. In addition, there is a Pirate Boat Aqua Zone with lots of water slides for the whole family to enjoy. The resort offers a fitness centre and 5 temperature-controlled swimming pools, including 2 children's pools. To relax, head to the Spa with 7 treatment rooms, sauna, Jacuzzi, steam room, in addition a ladies only Spa with 2 treatment rooms, indoor pool, ice bucket shower and wet spa area. Ras Al Khaimah Airport is 25 minutes by car from Double Tree by Hilton Resort & Spa Marjan Island. Guests can shop at Al Hamra Mall and Al Hamra Village which are 5-minute drive away. We speak your language! ... more   less 
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