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“A Lovely Rotana Hotel”

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Al Ain Rotana Hotel
Ranked #1 of 15 Hotels in Al Ain
Certificate of Excellence
Reviewed April 16, 2014

I would have rated this hotel 5 star except for a couple of small niggles . The first being that when I put the 'do not disturb' sign on our suite door , housekeeping still rang and knocked :-/ ...the second being that the although the majority of concierge guys at the hotel's main entrance were extremely helpful, there were a few who totally ignored me at times noticeably when I was without my husband when I required a taxi :-/ and finally , although the receptionists are polite , they come over as rather somber and could do with being a little more friendly. On checkout on one occasion (we stayed numerous times over a number of weeks ) , one young female receptionist told me that my card would only allow her to charge me in sterling (GB pounds) I told her this should not be the case as my husband had used the same card as mine previously and paid in dirhams but she insisted it had to be in pounds! This was untrue as when we next checked out we used the same card and paid in dirhams. By paying in pounds we are subject to additional charges by our bank so I was very disappointed with this receptionist giving such incorrect information! Apart from these few issues everything else was simply lovely. I would like to mention the life guards at the pools who were always courteous and helpful with nothing being too much trouble for them and the same with the waiting staff at all the restaurants and same with the staff at breakfast time. We would recommend this hotel and will definitely stay again. The suites are beautiful :-)

Room Tip: A suite that we had in the original part of the hotel was very spacious and the suites in the new pa...
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  • Stayed: March 2014, traveled as a couple
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Thank LichfieldChezzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded April 24, 2014

Dear tripadvisor user “LichfieldChezzie”

Let me start by apologizing for the unfortunate incidents you faced at our property. Please rest assured that procedures are being implemented in order to avoid that such incidents happen again, and concerned Department Heads have been involved to study your issue and put together proper training for our colleagues involved.
We are all looking forward to welcoming you back again soon to Al Ain Rotana.

Ayman Gharib
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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983 - 989 of 1,452 reviews

Reviewed April 11, 2014

We took a few days of our Abu Dhabi spring vacation to visit the Al Ain Zoo, and decided to stay at the Al Ain Rotana and make a short holiday with our time in the city. We were very happy with our decision as the hotel, room and staff made us feel very welcome from the moment we were met by the valet staff at the front entrance.

The free Wi-Fi offered by the hotel (up to 4 connected devices) was extremely fast and reliable, and the pool was very clean and inviting. We were especially impressed with the lifeguards on duty with their dedication to pool safety, and making sure that ALL the kids under 16 years old were accompanied by an adult. Too many parents leave their kids (whether they can adequately swim or not..) at the pool and expect the lifeguards and pool staff to babysit their children. I was glad that the hotel rules and guidelines REQUIRED adult supervision of children under 16.

The rooms were very comfortable (the beds could be a little softer, but that may just be me), and they were very quiet all night long for a pleasant night's sleep. Rotana lives up to it's high praise and the Al Ain Rotana is a wonderful gem in the eastern desert of Abu Dhabi.

  • Stayed: April 2014, traveled with family
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Thank OneInaMillion50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded April 15, 2014

Dear tripadvisor user “OneInaMillion50”,

I would like to thank you for choosing Al Ain Rotana for your sojourn in Al Ain and for your much appreciated feedback about our property. We are extremely glad to understand that your expectations were met and we were able to achieve your satisfaction.
We hope to welcome you once again soon at Al Ain Rotana.

Ayman Gharib
General Manager

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Reviewed April 9, 2014

I haven't stayed long in the hotel but I've been using the health club and the swimming pool , great services, always clean warm water with nice music and very professional friendly staff, life guards are always ready thank you alain rotana staff specially my philipino swimming coach Enan

  • Stayed: April 2014
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Thank mohamedelkarim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded April 13, 2014

Dear Mr. Mohamed,

Thank you for your nice feedback about our recreational facilities, please rest assured that Enan’s contribution will be acknowledged. We hope to welcome you back in our property.

Ayman Gharib
General Manager

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Reviewed April 5, 2014

Having stayed at one of the Rotana hotels in Abu Dhabi, and knowing their dedication to good service, we chose Al Ain Rotana to celebrate our 30th wedding anniversary, and we were not disappointed. Very comfortable room, good service, especially from manager Roy and his team in the Zest dining room. Had a sumptuous celebration dinner on their 'Lebanese Night'. Good service too in Trader Vics and some excellent live entertainment. And we loved the pool. Thank you for a memorable stay!

Stayed: April 2014, traveled as a couple
Thank triggerhappyteachaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded April 9, 2014

Dear Tripadvisor user ” triggerhappyteachaa”

I would like to inform you that we are all extremely pleased that you had an enjoyable and a memorable anniversary, and thank you for choosing to celebrate such memorable anniversary here at the Al Ain Rotana. I will ensure that your nice feedback reaches Roy and his team and we hope to welcome you once again soon at our property.

Ayman Gharib
General Manager

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Reviewed April 4, 2014

We stayed in Al-Falaj wing which is a new extension of Al Ain Rotana Hotel. Make sure to choose a room in this wing if you want a quiet and pleasant stay. The buildings in this wing surround a beautiful swimming room. Great hotel and great people, very recommended.

  • Stayed: January 2014, traveled with family
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Thank TQ_Travel-Quest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded April 6, 2014

Dear tripadvisor user “TQ_Travel-Quest”

Thank you for your nice comments, we are very pleased to know that you enjoyed your stay at our newly built Falaj wing. We hope to welcome you once again soon at your second home Al Ain Rotana.

Ayman Gharib
General Manager

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Reviewed April 2, 2014

What a great room, very modern and state of the art. The living room is large with a giant couch. The bathroom has a separate tub and shower with rainfall shower head. The room overlooks the pool and has a large balcony to relax on. Service was excellent and they take very good care of you. A very good value in the city of Al Ain.

  • Stayed: April 2014, traveled on business
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Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded April 2, 2014

Dear Mr. Brian,

I would like to thank you for your nice feedback about Al Ain Rotana. Please note that your nice words will be shared among our team. We are looking forward to your next visit to Al Ain Rotana.

Ayman Gharib
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

it was really nice to stay there all staff are really helpful and smiling reception team are really professional Mohamed and ali and hani food is really nice housekeeping , restaurant staff deebu and all there are very good staff

  • Stayed: March 2014, traveled with family
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Thank Ahmed910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded April 2, 2014

Dear Mr. Ahmed,

I would like to inform you that I am very pleased you enjoyed stay at our property. Please know that your comments will be shared with the concerned colleagues as it gives them great pleasure to know that they achieved your satisfaction. Hope to welcome you soon at Al Ain Rotana.

Ayman Gharib
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Road, Al Ain, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Al Ain
#1 Spa Hotel in Al Ain
#1 Luxury Hotel in Al Ain
#2 Business Hotel in Al Ain
Price Range: $93 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
Official Description (provided by the hotel):
Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more   less 
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

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