I would have rated this hotel 5 star except for a couple of small niggles . The first being that when I put the 'do not disturb' sign on our suite door , housekeeping still rang and knocked :-/ ...the second being that the although the majority of concierge guys at the hotel's main entrance were extremely helpful, there were a few who totally ignored me at times noticeably when I was without my husband when I required a taxi :-/ and finally , although the receptionists are polite , they come over as rather somber and could do with being a little more friendly. On checkout on one occasion (we stayed numerous times over a number of weeks ) , one young female receptionist told me that my card would only allow her to charge me in sterling (GB pounds) I told her this should not be the case as my husband had used the same card as mine previously and paid in dirhams but she insisted it had to be in pounds! This was untrue as when we next checked out we used the same card and paid in dirhams. By paying in pounds we are subject to additional charges by our bank so I was very disappointed with this receptionist giving such incorrect information! Apart from these few issues everything else was simply lovely. I would like to mention the life guards at the pools who were always courteous and helpful with nothing being too much trouble for them and the same with the waiting staff at all the restaurants and same with the staff at breakfast time. We would recommend this hotel and will definitely stay again. The suites are beautiful :-)
- Official Description (provided by the hotel):
- Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more less
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- Also Known As:
- Al Ain Rotana Hotel Emirate Of Abu Dhabi