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“Excellent Hotel for weekend gateways”

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Al Ain Rotana Hotel
Ranked #1 of 15 Hotels in Al Ain
Certificate of Excellence
Reviewed June 24, 2013

Had a nice stay on weekend. Everything was an excellent. Was here with family, so can advise this hotel to people with small children. There is children's shallow shaded swimming pool and small children's playground on the territory of the hotel. Staff was very polite and accomplished all my wishes. Special thanks to Irina and Paula.

  • Stayed: June 2013, traveled with family
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Thank Konstantin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded June 30, 2013

Dear Konstantin,

Thank you for your nice review, and I would like to check about your child's safety and I hope nothing bad happened, kindly note that your kind feedback will be forwarded to our team as its our pleasure to provide our guests with good service. Thanks again and hope to see you soon at our hotel.

Ayman Gharib
General Manager

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1,044 - 1,050 of 1,421 reviews

Reviewed June 24, 2013 via mobile

I visited Al Ain with my family for the weekend and we stayed one night in 2 connecting rooms in the new section. Rooms were clean and roomy, bed and pillows very comfy. The bathroom is very spacious and bright. My only fault with it was that the shower controls were confusing to use (even though they had instructions) and I had to shower in cold water. Good tv selection of channels.

Breakfast has a wide selection of food with different international dishes alongside the usual egg station, bread basket etc.

My 2 yo son used the kiddie pool after breakfast. It was a good depth for him and he enjoyed it but there are no pool toys or anything so don't expect anything fancy. By midday the pool area was getting crowded and extremely noisy due to all the kids. Best time to swim would be early morning.

Overall a very good hotel, and I would definitely come back again. There is more construction going on at the back of the hotel, apparently they are extending the hotel to make 2 and 3 bedroom suites for families with their own pool area.

  • Stayed: June 2013
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Thank meems06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded June 30, 2013

Dear meems06,

I would like to thank you for taking the time to review our hotel and for your nice feedback, regarding the shower controls we would like to inform you that we will look further into the matter and as for the kids pool area we are in the progress of upgrading our kids facilities. I wish we will welcome you once again soon to our hotel.

Ayman Gharib
General Manager

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Reviewed June 22, 2013

Best hotel in Al Ain, the new extension is great. Rooms are modern with great comfy beds.
Perfect for family visit or a quick business trip. Value for money was just right. 2 single rooms with connecting door for 1200 AED, which is reasonable for the service provided.
No more delayed check-in & with great improvement. Breakfast was very nice compared to many luxurious hotels in Dubai. The baby cot was great and very clean. My son enjoyed the morning in the kids pool. Which was great. The TV channels are awesome.

Disappointing, that we found old rotten french fries in the room, under the bed & between the connecting doors. (will be uploading photos). Extremely disgusting moldy and blackened. It was an extremely ugly sight to look at. Hygiene was at the lowest. We cleaned it up, in fear my child would pick it up and have a bite. This was room 264 & 263.

Tragedy at the pool. A family was feed their children breakfast at the kiddie pool, so you can imagine all the left -overs and crumbs mushed & floating in the water. Needs more more hotel supervision.

  • Stayed: June 2013, traveled with family
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Thank khaled_altamimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded July 1, 2013

Dear Khaled Al Tamimi,

First of all I would like to thank you for your nice comments about our hotel. And would like to get more feedback from your side regarding the 2 incidents you encountered at our property, kindly contact me directly on alain.hotel@rotana.com. Thanks again for taking the time to review our hotel and we hope to welcome you once again at Al Ain Rotana.

Ayman Gharib
General Manager

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Reviewed June 20, 2013

I know the corridors and some rooms can be a little dated and check in can be a nightmare but I still love this place.... I love the smell in the garden in the morning - left over sheisha and jasmine. I love the pool area - it is just so relaxing and the food at the pool bar. The guys at the bar do a great job too. The breakfasts are just fabulous and room service is affordable and good quality. We used the travel agents to book a last minute trip to Oman - they got us an amazing deal and were very friendly as well.

Room Tip: E mail ahead for a pool view
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  • Stayed: May 2013, traveled on business
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Thank FabDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded June 30, 2013

Dear FabDiva,

First of all I would like to thank you for your feedback about our property and for taking the time to write these nice words. Rest assured that your review will be shared with the team as it gives us great pleasure to achieve guest satisfaction. I hope we will be able to host you once again in our hotel soon.

Ayman Gharib
General Manager

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Reviewed June 17, 2013

Just back from a long weekend at the Al Ain Rotana.

We've been regulars here for the last three years, visiting every month. There is no better hotel in Al Ain (we have tried them all) and it gives some Dubai hotels a run for their money in terms of service.

In the past there have been issues at check in, but the hotel has really taken feedback on board (unlike may hotels who offer only lip service) and it is a smooth and pleasant experience now.

Last weekend was a double celebration, my birthday and an aniversary, and the hotel could not have made us feel more welcome. Thank you to the hotel manager Ayman and the front of house gentleman Frances, you made the weekend so special for us.

The rooms overall are great and I maintain that I have had the best showers of any hotel in the world in the Al Ain Rotana!

The staff are lovely, the gentlemen who greet you at the door as you arrive have to be the friendliest in the UAE and greet you like an old friend.

We recommend the hotel to all our friends who visit Al Ain and every time we stay here we feel like we've had a much longer break than just a weekend. Already looking forward to our July trip.

Room Tip: Pool facing rooms with balconies are lovely to relax on with a book after a day at the pool.
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  • Stayed: June 2013, traveled as a couple
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Thank Kelly1814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded June 30, 2013

Dear Kelly,

Thank you so much for your kind words about our hotel and rest assured that your feedback will be shared with the rest of the team as it gives us great pleasure to satisfy our guests. We are looking forward for your next stay at Al Ain Rotana.

Ayman Gharib
General Manager

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Reviewed June 17, 2013

Visited the Al Ain Rotana Hotel in Alain on a business trip, and found the hotel amazing nestled among the mountains and lush green surroundings, The view in the mornings at sunrise is just mind blowing, You should take a balcony view room just to satisfy your natural tastes buds.
A visit to the hotel is a must during the winter months, as this will really give you a relaxed holiday.

Room Tip: Take a room with a view.
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  • Stayed: May 2013, traveled on business
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Thank Marcellus F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded June 30, 2013

Dear Marcellus,

I would like to thank you for your nice feedback about our property. Kindly note that your feedback will be shared with the team. We would like to welcome you once again in our hotel for your next visit to Al Ain.

Ayman Gharib
General Manager

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Reviewed May 28, 2013

We didn't stay at the Hotel but the Seafood Evening in the Restaurant at the Hotel was recommended to us. We were blown away with the range and quality of the food. The presentation was impressive and the onsite chef's cooked your choice of fish on the BBQ whilst you waited. Giant prawns and lobster tails just kept coming. Meat and alternatives available. Champagne or Red wine packages available. Relax by the pool after the meal. Service excellent and very reasonably priced. Loved it, will go again, make sure you book very popular especially with the Emirati.

Room Tip: Book the Restaurant early.
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  • Stayed: May 2013, traveled with friends
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Thank saladdodger_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded June 1, 2013

Dear Mr.Saladdodger_10
I would like to thank you for such a positive feedback given towards our Zest restaurant, I am very pleased that you were generally satisfied with overall hotel experience at Al Ain Rotana. Moreover, I will be more than happy to share your excitement with my team and command them in front of their managers.

We are looking forward to welcoming you once again in the oasis of Garden city and Al Ain Rotana hotel.

Meanwhile, I remain with warm regards,

Ayman Gharib
General Manager

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Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Road, Al Ain, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Al Ain
#1 Spa Hotel in Al Ain
#1 Family Hotel in Al Ain
#2 Business Hotel in Al Ain
Price Range: $100 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
Official Description (provided by the hotel):
Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more   less 
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

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