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“Try the Seafood extravaganza on Wednesday evenings”

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Al Ain Rotana Hotel
Ranked #1 of 15 Hotels in Al Ain
Certificate of Excellence
Reviewed May 28, 2013

We didn't stay at the Hotel but the Seafood Evening in the Restaurant at the Hotel was recommended to us. We were blown away with the range and quality of the food. The presentation was impressive and the onsite chef's cooked your choice of fish on the BBQ whilst you waited. Giant prawns and lobster tails just kept coming. Meat and alternatives available. Champagne or Red wine packages available. Relax by the pool after the meal. Service excellent and very reasonably priced. Loved it, will go again, make sure you book very popular especially with the Emirati.

Room Tip: Book the Restaurant early.
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  • Stayed: May 2013, traveled with friends
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Thank saladdodger_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded June 1, 2013

Dear Mr.Saladdodger_10
I would like to thank you for such a positive feedback given towards our Zest restaurant, I am very pleased that you were generally satisfied with overall hotel experience at Al Ain Rotana. Moreover, I will be more than happy to share your excitement with my team and command them in front of their managers.

We are looking forward to welcoming you once again in the oasis of Garden city and Al Ain Rotana hotel.

Meanwhile, I remain with warm regards,

Ayman Gharib
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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998 - 1,004 of 1,355 reviews

Reviewed May 25, 2013

Overall an enjoyable stay but I found the trader Vics nowhere near as good quality as trader Vics in Dubai or Marbella the food was dripping in grease, the bread stale and white wine served at room temperature. Would advise others to try one of the other restaurants,

  • Stayed: April 2013, traveled as a couple
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Thank jenna7jenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 27, 2013

Dear Ms. Jenna7jenna,

First and furthermore, I would like to thank you for your detailed feedback provided on your hotel experience at Al Ain Rotana, as well as for sharing your concerns with regards to the food and beverage experience you had. I have immediately sat with the kitchen department in order to share your feedback and evaluate your comments for further actions. However, I would appreciate if you could give us more details on the issues occurred Trader Vic’s via email alain.hotel@rotana.com, which could definitely help us to enhance the product and services.

Once again my apologies for the shortcomings and trust that this experience will not deter you from returning back to Al Ain Rotana in the future.

With your honest feedback we are looking into ways of improving the services and I am looking forward to see you again in the near future at Al Ain Rotana.

Ayman Gharib
General Manager

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Reviewed May 22, 2013

Really amazing service, we were warmly welcomed and greeted to the room, we had a room with a nice pool view. Pool was really nice (except that there were some drunk girls sitting at the pool-bar and shouting and screaming loudly all the time).

Room Tip: go for the pool view on higher floor in the new building
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  • Stayed: May 2013, traveled with family
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Thank Saif1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 27, 2013

Dear Mr. Saif1979,

Thank you very much indeed for your positive review about Al Ain Rotana on your recent hotel experience. Your comments and feedback are definitely shared with teams concerned and apologies for the hassle caused by other guests.

We all are looking forward to welcoming you back to our beautiful Oasis in the nearest future.

With kindest regards,

Ayman Gharib
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2013

The Al Ain Rotana Hotel is a very good destination and hub from which to explore the local area attractions such as the old fortress that has been converted to a museum, the zoo, and the striking beautiful orange-hued sand dunes. The city has water sources and is much greener that even Dubai and Abu Dhabi. The hotel is not new, but the rooms are spacious and the dining options (hotel's dining room or Trader Vic's next to it offer reasonable selections. The breakfast buffet is a good bargain. The service personnel at the Reception Desk, restaurant, housekeepers, doormen, and others are efficient and very helpful. It is definitely worth your stay if you are ever in Al Ain.

Room Tip: Ask to be placed in rooms on the upper floor and on the pool side. The other side overlooks a/c unit...
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  • Stayed: May 2013, traveled on business
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Thank Spartan58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 25, 2013

Dear Spartan,

Thanks for choosing Al Ain Rotana to stay in. I would like to thank you for your nice feedback about our hotel and your comments will be shared to the team. I hope that we will welcome you soon once again in our hotel.

Ayman Gharib
General Manager

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Reviewed May 14, 2013

We stayed here for three nights and had a great time. After a disappointing check in, we found the rest of the staff were attentive, friendly and very helpful. A particular mention must go to Feras who always had a smile and a warm greeting. He also gave us excellent directions.
Breakfast was excellent, the choice was superb and everything was well presented. We ate twice at the buffet, which we thought was fantastic, the food was varied and tasty. We also ate at Trader Vics but found this disappointing, it was expensive and the menu limited.
We had a family room, which was plenty big enough for 2 adults and a 9 and 10 year old. The bathroom was also a good size. Everything was clean and well maintained.
The pool area was busy but there were plenty of sunbeds. There is a small playground and plenty of grass for running around on.
Overall, a great place.

  • Stayed: May 2013, traveled with friends
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Thank princessonion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 18, 2013

Dear princessonion,

Thank you for taking the time to review our hotel on tripadvisor, I would like to thank you for your good words about our hotel. Please be informed that your nice words about Feras will be extended to him as I am sure it gives all of us great pleasure to deliver satisfying service to our guests. Regarding the check-in and Trader Vic's incidents that you mentioned I would like to have some extra details regarding what happened. Please do contact me directly on alain.hotel@rotana.com. We hope to welcome you once again soon in our hotel.

Ayman Gharib
General Manager

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Reviewed May 12, 2013

We recently stayed over the weekend. We had such an amazing welcoming from the moment we arrived. Valet attendants were amazing- they smiled and you could immediately feel that 5* Star Service was what Rotana Al Ain was all about! :)

Irina at reception checked us in. She always made sure we were well informed to the detail about our booking- package, knowledge of hotel facilities & did really well letting us know about the hotels promotions- Thank you Irina!

Richard & Akeem- Gave us a Warm welcome & made sure that we knew that we made a great choice in choosing to stay at Rotana Al Ain- and that we are sure to have a pleasurable stay- Well Richard & Akeem, We surely did!

Ana- We first met while checking in at reception. She willingly offered to take a picture of us girls together. From then on, Ana once again, another staff member, made us feel what real hospitality is that everyone no matter who you are checking in or walking into a hotel should feel welcome, and all staff knew us from then on and throughout our stay.

Rashid- We met at the Buffet Dinner at 'Zest all day dining restaurant. Rashid knew his stuff really well alright- promotions, recommendations with the dish etc!!! Your consistency in delivery of service, quick and efficiency was well noticed! :)

Housekeeping: Rooms always clean, amenities always refreshed, turn down service was done beautifully. An extra bonus for the housekeeping staff was that every time we met on the floor, they always greeted us, smiled and made us feel appreciated.
F&B: Wow, Amazing Food! Beautiful Food presentations, great taste, Chefs were really friendly and it was nice to see your food being prepared in front of you- Extra Bonus. We were really excited to see some Sushi and, Sushi was AMAZING!!! Other names we would like to mention are: Kobby 'Our Hero' at Moodz & Paula.

Only improvement we would like for hotel to note is the service at the pool area. We had a hiccup with two of the attendants handing out the arm bands and tickets of the pool area. He gave us the wrong info of promotion and when we wanted to speak to someone just to solve the misunderstanding, the attendant told us someone was on the way but instead. . .THEY RAN AWAY???!!!!
After that, we went to reception and informed them, which the outcome, we were very pleased with how the situation was handled. Pool is beautiful and nice and warm, green grass and outdoors was nice to just sit and relax in the sun or read a book. Garden is stunning- compliments to the maintenance team. :)

All in All, from all the girls and myself, we would like to say Thank you to ALL the staff at Rotana Hotel Al Ain! We really enjoyed our stay and are definitely and have already recommended your hotel to our colleagues, friends and family back home in South Africa when they come to Dubai. It was a pleasure meeting you all and looking forward to seeing you soon! Keep up the good work. It was a real blessed trip!!!

Regards From:- 'Try, Dee, Ann, Rose, Winn & Nolly' -The 'All Girls Princesses Trip! :)

  • Stayed: May 2013, traveled with friends
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Thank Dieke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 18, 2013

Dear Dieke B,

I would like to thank you for the nice review you wrote about our hotel, it gives me great pleasure to inform you that your nice comments will be shared along with the team. Regarding the incident by the pool I would like to inform you that we are currently investigating and taking measures to assure that it won't happen again. We would like to welcome you once again in our hotel soon.

Ayman Gharib
General Manager

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Reviewed May 11, 2013

Stayed one night with kids. There was a pool party on Friday, which was busy but made the place lively. The pool is good for kids, and the rooms with the terrace were spacious enough for a family of 4 with two roll out beds extra.

The food in the buffet was ok for selection, but some seemed to have been sitting a tad too long. management: you really need to bolt the swings down in the pool area... The legs come off the ground when several kids are swinging, and there is a danger of it flipping over.

All in all a very nice hotel, friendly staff, and a good stay.

Stayed: May 2013, traveled with family
Thank Pomacentrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 11, 2013

Dear Pomacentrus,

Thank you for your nice words about our hotel and for taking the time to review it. I would like to inform you that we are aware about the swings and we are going to fix this problem very soon.
We would like to welcome you once again in our hotel very soon.

Ayman Gharib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Road, Al Ain, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Al Ain
#1 Family Hotel in Al Ain
#1 Spa Hotel in Al Ain
#2 Business Hotel in Al Ain
Price Range: $88 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
Official Description (provided by the hotel):
Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more   less 
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

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