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“Excellent!”

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Al Ain Rotana Hotel
Ranked #1 of 15 Hotels in Al Ain
Certificate of Excellence
Reviewed May 14, 2013

We stayed here for three nights and had a great time. After a disappointing check in, we found the rest of the staff were attentive, friendly and very helpful. A particular mention must go to Feras who always had a smile and a warm greeting. He also gave us excellent directions.
Breakfast was excellent, the choice was superb and everything was well presented. We ate twice at the buffet, which we thought was fantastic, the food was varied and tasty. We also ate at Trader Vics but found this disappointing, it was expensive and the menu limited.
We had a family room, which was plenty big enough for 2 adults and a 9 and 10 year old. The bathroom was also a good size. Everything was clean and well maintained.
The pool area was busy but there were plenty of sunbeds. There is a small playground and plenty of grass for running around on.
Overall, a great place.

  • Stayed: May 2013, traveled with friends
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Thank princessonion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 18, 2013

Dear princessonion,

Thank you for taking the time to review our hotel on tripadvisor, I would like to thank you for your good words about our hotel. Please be informed that your nice words about Feras will be extended to him as I am sure it gives all of us great pleasure to deliver satisfying service to our guests. Regarding the check-in and Trader Vic's incidents that you mentioned I would like to have some extra details regarding what happened. Please do contact me directly on alain.hotel@rotana.com. We hope to welcome you once again soon in our hotel.

Ayman Gharib
General Manager

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1,061 - 1,067 of 1,431 reviews

Reviewed May 12, 2013

We recently stayed over the weekend. We had such an amazing welcoming from the moment we arrived. Valet attendants were amazing- they smiled and you could immediately feel that 5* Star Service was what Rotana Al Ain was all about! :)

Irina at reception checked us in. She always made sure we were well informed to the detail about our booking- package, knowledge of hotel facilities & did really well letting us know about the hotels promotions- Thank you Irina!

Richard & Akeem- Gave us a Warm welcome & made sure that we knew that we made a great choice in choosing to stay at Rotana Al Ain- and that we are sure to have a pleasurable stay- Well Richard & Akeem, We surely did!

Ana- We first met while checking in at reception. She willingly offered to take a picture of us girls together. From then on, Ana once again, another staff member, made us feel what real hospitality is that everyone no matter who you are checking in or walking into a hotel should feel welcome, and all staff knew us from then on and throughout our stay.

Rashid- We met at the Buffet Dinner at 'Zest all day dining restaurant. Rashid knew his stuff really well alright- promotions, recommendations with the dish etc!!! Your consistency in delivery of service, quick and efficiency was well noticed! :)

Housekeeping: Rooms always clean, amenities always refreshed, turn down service was done beautifully. An extra bonus for the housekeeping staff was that every time we met on the floor, they always greeted us, smiled and made us feel appreciated.
F&B: Wow, Amazing Food! Beautiful Food presentations, great taste, Chefs were really friendly and it was nice to see your food being prepared in front of you- Extra Bonus. We were really excited to see some Sushi and, Sushi was AMAZING!!! Other names we would like to mention are: Kobby 'Our Hero' at Moodz & Paula.

Only improvement we would like for hotel to note is the service at the pool area. We had a hiccup with two of the attendants handing out the arm bands and tickets of the pool area. He gave us the wrong info of promotion and when we wanted to speak to someone just to solve the misunderstanding, the attendant told us someone was on the way but instead. . .THEY RAN AWAY???!!!!
After that, we went to reception and informed them, which the outcome, we were very pleased with how the situation was handled. Pool is beautiful and nice and warm, green grass and outdoors was nice to just sit and relax in the sun or read a book. Garden is stunning- compliments to the maintenance team. :)

All in All, from all the girls and myself, we would like to say Thank you to ALL the staff at Rotana Hotel Al Ain! We really enjoyed our stay and are definitely and have already recommended your hotel to our colleagues, friends and family back home in South Africa when they come to Dubai. It was a pleasure meeting you all and looking forward to seeing you soon! Keep up the good work. It was a real blessed trip!!!

Regards From:- 'Try, Dee, Ann, Rose, Winn & Nolly' -The 'All Girls Princesses Trip! :)

  • Stayed: May 2013, traveled with friends
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Thank Dieke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 18, 2013

Dear Dieke B,

I would like to thank you for the nice review you wrote about our hotel, it gives me great pleasure to inform you that your nice comments will be shared along with the team. Regarding the incident by the pool I would like to inform you that we are currently investigating and taking measures to assure that it won't happen again. We would like to welcome you once again in our hotel soon.

Ayman Gharib
General Manager

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Reviewed May 11, 2013

Stayed one night with kids. There was a pool party on Friday, which was busy but made the place lively. The pool is good for kids, and the rooms with the terrace were spacious enough for a family of 4 with two roll out beds extra.

The food in the buffet was ok for selection, but some seemed to have been sitting a tad too long. management: you really need to bolt the swings down in the pool area... The legs come off the ground when several kids are swinging, and there is a danger of it flipping over.

All in all a very nice hotel, friendly staff, and a good stay.

Stayed: May 2013, traveled with family
Thank Pomacentrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 11, 2013

Dear Pomacentrus,

Thank you for your nice words about our hotel and for taking the time to review it. I would like to inform you that we are aware about the swings and we are going to fix this problem very soon.
We would like to welcome you once again in our hotel very soon.

Ayman Gharib
General Manager

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Reviewed May 7, 2013

Al Ain does not have the abundance of hotels as Dubai or Abu Dhabi, which makes the Rotana Al Ain one of the few options. The hotel overall is clean and staff was friendly and helpful. After a few days they know your name which is a bonus.

The room has a good size with a balcony and tea & coffee making facilities as well as bottled water. The isolation to other rooms is not too great. I was in the old part of the building and the bathroom was very dated with the showering experience being underwhelming. With new showers the overall experience could be improved a lot.

I had breakfast, lunch and dinner which is served buffet form in the hotel restaurant. The food and choice was good. Internet has to be paid for which is a service the hotel should offer free of charge. I did not use the gym but had a massage which was good.

Overall an average hotel but a good option considering the limited number of hotels in town. If you have a choice, maybe the new building offers better facilities.

Room Tip: pick pool view if you want to see the mountains
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  • Stayed: May 2013, traveled on business
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Thank Travelingbiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 11, 2013

Dear Travelingbiz,

First thing I would like to thank you for staying at our hotel and your nice comments about the facilities you liked during our stay.
Regarding the isolation and the shower issues you mentioned I would like to inform you that there is a procedure in place to overcome these issues as the entire Oasis wing will be renovated soon.
Kindly note that the internet is provided by a third party company and that's why it is chargeable. Thank you for taking the time to review our hotel and we hope that we will welcome you once again soon.

Ayman Gharib
General Manager

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Reviewed May 1, 2013

Although only there for one night this hotel definitely is worth another visit. It is first class in all senses - great swimming pool, gym and spa facilities; spacious rooms, fulsome buffet breakfast. It is well located with short walks to neighbouring sites including the Oasis and Forts. The staff are courteous and eager to assist as well as being happy to converse with you. Indeed striking up a conversation with fellow guests was also easy I was on a special room rate which was great value so worth checking.

Room Tip: Rooms overlooking the pool are good and not too noisy.
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  • Stayed: April 2013, traveled on business
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Thank Robert100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 4, 2013

Dear Robert100,

Thank you for your nice comment about our hotel, I would like to inform you that all of my team will be thrilled to know that you enjoyed your stay at our hotel. We are all looking forward to your next stay at our hotel soon.

Ayman Gharib
General Manager

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Reviewed April 30, 2013

Great Hotel with Kids - excellent Restaurants, especially if you are fan of the Trader Vic's franchise. Easy to reach from Abu Dhabi or Dubai by car. Close to the must see areas in Al Ain - like the Zoo and Wadi Adventure. Oposite the Hotel is a great Park for kids with a few playgrounds. Also ideal for a morning or evening exercise. Staff very helpful and friendly. Excellent breakfast buffet and food quality as usual at Rotana properties.

Room Tip: Select one of the Premium Rooms if you travel with children but to the Pool Side. The Chalets and Vi...
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  • Stayed: April 2013, traveled with family
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Thank Julian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded May 4, 2013

Dear Julian Kraft,

I would like to thank you for your kind words, as I am pleased to know that you enjoyed your stay at our property I would like to inform you that your comments will be passed on to the team. I hope to welcome you once again soon at our hotel.

Ayman Gharib
General Manager

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Reviewed April 17, 2013

I stayed for one night. The staff were friendly and helpful. The room was spacious, with a superb terrace (that lacked privacy, though)!!!. The only thing is that I feel the hotel's rates are truly inflated!!! They are the best in Al Ain, and they know it, but I am personally going to other more affordable options. The rooms are excellent, but the rate is for a luxury stay, and they do not give you that.

  • Stayed: October 2012, traveled solo
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1  Thank Praha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded April 24, 2013

Dear Praha L,

First of all allow me to thank you for staying in Al Ain Rotana and liking our services, Regarding the pricing issue you had I would like to inform you that our prices are affected on the competitor hotels in Al Ain city as we are the only 5 star hotel in Al Ain city.
I hope that we will be hosting you once again in our hotel.

Ayman Gharib
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Road, Al Ain, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Al Ain
#1 Family Hotel in Al Ain
#1 Spa Hotel in Al Ain
#2 Business Hotel in Al Ain
Price Range: $102 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
Official Description (provided by the hotel):
Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more   less 
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

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