I am recently back from a week stay at the Rotana. This is a good, solid 5* hotel with excellent facilities and not one member of staff who was not polite and attentive.
The rooms are large and well kitted out with all the usual stuff. The new wing (accessed from a secondary entrance) is basically the same but with newer fittings and furnishings, although the main hotel is still excellent. Lovely big bathrooms with showers that do not require degree level education to get to the perfect temperature and electric scales so you can check your breakfast buffet damage daily.
Speaking of the food, the breakfasts are great, definitely up to standard for choice and quality. I didn't eat at the main restaurant in the evening, but Trader Vics do a good menu and again, it's decent grub. Even the pool bar food was really nice. Prices were as you would expect from this standard of hotel, but not as obscene as some I have encountered. A beer works out around £5, cocktails average about £6 or £7.
Leisure facilities also excel. There is a beautiful pool area with ample sun-beds and a good gym with a hot sauna and steam room.
Service was impeccable throughout the whole week. From reception to pool and everything between, staff were polite, helpful and cheerful. I can not commend them enough. A special mention must go to the extremely cheery Jahlila in the bar, and Lebana (I may have spelt that wrong) in the reception area, both of whom were fantastic at their jobs, but in all honesty I could probably mention most the staff in this way.
My one complaint, which sadly is a more frequent one in the pricier hotels, is that they charge for the Internet. Why, when you are paying a fortune for rooms, must they make Internet an optional and expensive extra? I don't get it. When you can get a good meal for three in town for same price as a couple of drinks in the hotel, do they feel the need to extort money off you to connect yourself to your family, friends and colleagues back home. It's unkind and blatantly money grabbing. I think the week cost about £70 - that buys me nearly four months at home - it is an outrage. And that's why it gets a 4* from me instead of a 5*.
Moving on from my obvious displeasure at the www situ, it's a fantastic hotel. Stay there.
- Official Description (provided by the hotel):
- Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more less
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- Also Known As:
- Al Ain Rotana Hotel Emirate Of Abu Dhabi