We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Al Ain Rotana Hotel
Ranked #1 of 15 Hotels in Al Ain
Certificate of Excellence
Reviewed June 25, 2012

Very nice hotel!
We were upgraded to a suite, which was lovely! The bathroom was really nice, the bath had a spa! Devine!
The restaurant inside the Hotel was excellent! The dinner buffet had an amazing variety of excellent quality food. The same restaurants breakfast buffet was also good.
The pool is nice, only problem there was a bunch of naughty boys ignoring the poor life guards on duty. Nothing would make these boys behave, not even the threat of security. Rather unpleasant with our little ones in the same pool.
The staff in this hotel are something else! Wow! Everyone had smiles on their faces! Well done Rotana for keeping your employees happy! Really great service!
Keep it up!

Stayed: June 2012, traveled with family
Thank Leigh O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 28, 2012

Dear Leigh O,

Your comments are music to our ears, it inspires us to to work even harder. We treasure your appreciation towards our service as it is our pride and joy to give only the best to our guests.

On behalf of the whole Al Ain Rotana team, we sincerely thank you and we be look forward to welcoming you back in Al Ain Rotana, ensuring you of a treasured and memorable stay with us.

With Kind Regards,
Ayman Gharib

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,452)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,144 - 1,150 of 1,452 reviews

Reviewed June 20, 2012

Booked the Rotana for a weekend stay with friends and was lucky to be upgraded to the premium wing which is new, fancy & oh so plush! The rooms were big & spacious with all the amenities you wish for when with a 5 star. The breakfast was amazing with fresh baked goodies (something I find most restaurants cheat on) and a live cooking station. The staff was also very courteous. I would definitely go back here.

  • Stayed: June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mahwish N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 28, 2012

Dear Mahwish N,

Thank you for taking the time to write a review of our hotel. I am deeply pleased that you enjoyed staying with us.

Me and the team is hoping to serve you again on your next visit.

With Kind Regards,
Ayman Gharib

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2012

I Visited the hotel recently with a freind and had a wonderful time. All the staff were excellent and the room service food was excellent - and very reasonable. We enjoyed the pool very much and the pool bar.

  • Stayed: June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Catriona1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 28, 2012

Dear Catriona1011,

Thank you so much for your wonderful comment. Your feedback and appreciation is very much appreciated and it is my pleasure to convey your compliments on to the entire Al Ain Rotana team.

We look forward to welcoming you back here at Al Ain Rotana!

With Kind Regards,
Ayman Gharib

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2012

Al Ain is always been favourite place for me, nice to see the greenery all over, helps to get relive from the workload stress and traffic conjunction, Al Ain Rotana is best place to stay, they have nice facilities with variety of Food and Beverage outlets, very nice and modern Recreational facilities with very professional team members, recommended to visit the place to have good weekend.

Room Tip: Room with pool side view.
See more room tips
  • Stayed: June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mazhar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 1, 2012

Dear Mazhar M,

Greetings from Al Ain!

Thank you very much for your tripadvisor feedback on your stay at our Hotel. I appreciate your positive comments on my team and the facilities. I will pass on your appreciations.

I am looking forward to see you soon at Al Ain Rotana, where we will be greeting you with a warm welcome.

Best regards,

Ayman Gharib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2012

The property was great and the staff were very friendly, unfortunately they were as incompetent as they nice (so it was hard to get too upset).
I had booked my stay online and had received a voucher confirmation. I had emailed it at the time of booking to reservations but they did not have it on record and I forgot to take it off the printer before coming (my bad). I tried to retrieve the voucher on my ipad when checking in, but the log in kept asking me to put my Rotana internet details in and not allowing me to use 3G.
I finally got it through a slow connection on a lobby computer, but we were there for almost an hour trying to get it. It would have been better to let us up to our room, and I would have got it emailed to me from home or sorted it out when comfortable. It was a present for my friend for her birthday and it was most awkward waiting around in the lobby for that hour when we were starving hungry as it was lunchtime.
Upon checking out I was asked to retrieve it again as the staff had lost it! At least this time they understood and trusted me enough to email when it was actually convenient from my laptop when home.
We ordered pizza poolside at 3pm but it didn't show up. When we checked it hadn't actually been ordered so we didn't get to eat until after 4pm - by which stage we were starving! This happened with every round of cocktails and we had to ask again after we ordered. It took on average 30min for a round of 2 drinks! All staff were lovely but really unreliable! The swim up pool bar was beautiful and at least we didn't get too drunk through the lack of prompt service!
Overall the stay was pleasant, the beds are REALLY comfortable, but they do need to train on service and not just smiling!!

  • Stayed: June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 1, 2012

Dear Ms. Suze DXB,

Greetings from Al Ain!

Thank you for your tripadvisor review and detailed comments on your hotel experience.
I would like to apologize for all the inconveniences you have experienced during your stay, as mentioned in my personal email to you, we have taken your comments on board and made sure that our team will be a bit more sensitive and understanding in the future.

I do hope that you will accept our little gesture of apology mentioned in my mail to you and I am looking forward to meeting you in person on your next visit .

With best regards,

Stephan Köhn
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2012

Great location, great hotel, lovely pool, rooms and service.

  • Stayed: January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 1, 2012

Dear Rebecca,

Thank you for staying with us and for your great feedback on a tripadvisor.
Hope to see you back soon

Warm regards,

Ayman Gharib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2012

From the minute I entered the Al AIn Rotana, I got the feeling that the staff genuinely cared about my comfort and that unlike other hotels, they really cared. I got the feeling that when I was asked what they could do for me that they actually meant it. How refreshing.
We are a family of 2 adults and 2 children aged 8 and 10, and as weekend breaks go, our stay at Al AIn Rotana exceeded our expectations. The buffet was very nice with an ample selection for most tastes. The room was spacious and well finished with 2 Queen beds. They gave us an upgrade and internet access was free. Can't wait to return later in the year. Keep it up at the Al Ain Rotana

  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this reviewResponded June 7, 2012

Dear Par D,

I was very happy to read that you had a fantastic and a memorable stay at Rotana, thank you indeed for your positive comments on the team who have provided you an exceptional services. I will be passing your positive message to all of my team members in order to encourage them to keep up the good work.

We all are looking forward to your return in the nearest future so as to greet you with the season’s greetings and provide the best services.

Sincerely yours,

Ayman Gharib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Al Ain hotels
2.4 mi away
Hilton Al Ain
Hilton Al Ain
#3 of 15 in Al Ain
1,461 reviews
3.6 mi away
Danat Al Ain Resort
Danat Al Ain Resort
#5 of 15 in Al Ain
703 reviews
9.8 mi away
Mercure Grand Jebel Hafeet Al Ain
Show Prices
Show Prices
Show Prices
4.3 mi away
Hili Rayhaan by Rotana
Hili Rayhaan by Rotana
#2 of 15 in Al Ain
587 reviews
2.7 mi away
Aloft Al Ain
Aloft Al Ain
#4 of 15 in Al Ain
94 reviews
2.6 mi away
Ayla Hotel
Ayla Hotel
#7 of 15 in Al Ain
278 reviews
Show Prices
Show Prices
Show Prices

Been to Al Ain Rotana Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Road, Al Ain, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Al Ain
#1 Luxury Hotel in Al Ain
#1 Spa Hotel in Al Ain
#2 Business Hotel in Al Ain
Price Range: $93 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
Official Description (provided by the hotel):
Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Expedia, Agoda, Booking.com, Hotels.com, Travelocity, Priceline, TripOnline SA, Hotwire and Cancelon so you can book your Al Ain Rotana Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing