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“Amazing Experience in Al Ain with ROTANA”

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Al Ain Rotana Hotel
Ranked #1 of 15 Hotels in Al Ain
Certificate of Excellence
Dubai, United Arab Emirates
1 review
“Amazing Experience in Al Ain with ROTANA”
Reviewed November 9, 2011

Amazing relaxed stay, with wonderful service, would like to go again to any weekend for same....... i love the place and definately will suggest everyone to visit........

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank shamsmemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review, November 12, 2011
It is a pleasure for us to read such positive comments about your visit to Al Ain Rotana!

Thank you very much for your feedback. I will definitely share your warm compliments with the team and the managers as well.

We look forward to welcome you back to us in the not too distant time to once more experience an excellent Hospitality Service during your stay with us.

Sincerely,

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,271 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Dubai
1 review
Reviewed November 9, 2011

The usual time of check in was 12 pm but I checked in at 4 pm, the room rate increased 220 AED on the second day without prior notice

  • Stayed November 2011, traveled with family
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    • Cleanliness
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Helpful?
Thank Sherif S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ras Al Khaimah, United Arab Emirates
Level 6 Contributor
160 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed November 7, 2011

We stayed in Nov 2011 during the Eid Al Adha holidays and had a fabulous time. The unrequested room upgrade to a suite was a great surprise on check in. The new wing where the room is located is finished to a high standard, the large balcony overlooking the pool was excellent although the lack of a roof or shade means it is only really sensible to use it in the evenings. The rooms facilities are all to a high standard and everything works, the large bathroom with whirlpool bath is fantastic. The pool is quite small for such a large Hotel and the only down point we can mention about the whole stay is the lack of available sunbeds at the pool. After paying more than AED1000 a night we did not expect to have to sit on a towel on the grass, yes it was a holiday weekend but there should always be beds in reserve. We ate at Trader Vics restaurant and the meal was fabulous so the sunbeds were soon forgotton. For a real 5 star stay we recommend this hotel and we will definately return.

Room Tip: Rooms in the new wing overlook the pool and offer an excellent view
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  • Stayed November 2011, traveled as a couple
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Helpful?
Thank damian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review, November 12, 2011
Dear damian s,

Thank you very much for your comments about Al Ain Rotana experience on a tripadvisor site.

I am pleased to read that the time you spent with us while visiting our Hotel was a memorable one.

As my personal email sent to you previously, I would like to once more apologize for the inconveniences you faced during your stay.

Of course the very busy Eid operation should not have affected the comfort of your time.
However, all your comments and suggestions have been taken on board so as to action on the shortcomings in order to avoid such problems in the future time.

We all thank you for staying at Al Ain Rotana and I very much look forward to welcome you personally with the warm greetings when you are staying with us next time.

My best regards,

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 29, 2011

We tried to arrange 2 interconnecting rooms when we called reservations to book as it appeared rooms could only take 2A + 1C. We were offered a 2BR suite for less cost than the 2 rooms which was very nice from Mr Mohamed who was very helpful in advising what worked best. The room was fantastic for a family of 4. Huge living/dining/kitchen area with an en-suite king room plus a twin queen room with a separate bathroom. The hotel offers 3 restaurants plus a great pool area which meant we didn't need to leave the complex. All staff were very friendly, the hotel was clean and well maintained. We experienced no problems at all during our stay

Room Tip: Any room ending in "30" must be a large suite but view isn't great from this room but...
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  • Stayed October 2011, traveled with family
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Helpful?
Thank McPaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review, October 31, 2011
Dear McPaddy,

It is nice to hear such positive comments from a valued guest as you are about your stay in our Hotel.

Thank you very much for your feedback and for commenting on Mr. Mohamed with regards to your previous visit.

We all thank you for staying at Al Ain Rotana and I look forward to welcome you personally in the nearest future to greet you with the warm greetings.

Thank you and have a nice time,

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Level 5 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 8, 2011

This is a wonderful hotel to stay at. The service and staff are there to help up you with whatever you need. They have a Trader Vics restaurant there amd the mai tai drink was awesome. Reminded me of Hawaii. The pool area is very nice. When we arrived our room had a problem with it and without saying a word they upgraded us to another building and a fabulous view of the pool area and a huge balcony. We ordered room service and enjoyed the view.

Room Tip: Ask for poolside
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  • Stayed March 2011, traveled with family
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Helpful?
Thank olga065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review, October 9, 2011
Dear Olga,

It was a pleasure for me to read your nice comments about your visit to Al Ain Rotana! I am happy to know that you enjoyed your stay and spend a wonderful time with us. I will definitely pass your warm comments on to the team.

I look forward to seeing you again in the Oasis of Al Ain in the future.

Thank you and kind regards,

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sharjah
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 26, 2011

If your heading for bussines then this is a good choice. No function accept the swimming pool for kids. no markets or shops in walkway distance, food is average not very good for the tasters.
Note: during month of Ramadan the swimming pool is closed at 6:00 PM, you must check the timming if you love swimming.

overall the hotel is the best in Al Ain city.

  • Stayed August 2011, traveled with family
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Helpful?
2 Thank deepFacts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinRotana, General Manager at Al Ain Rotana Hotel, responded to this review, September 27, 2011
Dear deepFacts,

Thank you very much for your writing a comment on our Tripadvisor site.

I appreciate your constructive feedback and please accept my apologies for your disappointment during your previous visit to our Hotel. As you are aware, during the holy month of Ramadan the choices of outlets are limited due to policies and change of client habits during that time.

Rest assured that since Eid all the Outlets including the Bars and Swimming pool are working till the late evening or in some instances even the night.

I hope that we will be able to welcome you back to Al Ain Rotana in the near future, may be not only on business, experience our relaxing and rewarding weekends in Al Ain with friends or family.

Once more, thank you and my best regards to you,

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
92 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 24, 2011

A great hotel: big, well equiped rooms, beautiful public spaces, wifi that works, excellent food

Room Tip: get a room overlooking the pool
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  • Stayed June 2011, traveled on business
    • Value
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Helpful?
Thank IanElliott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Al Ain Rotana Hotel

Property: Al Ain Rotana Hotel
Address: Sheikh Zayed Road, Al Ain, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Al Ain
#1 Luxury Hotel in Al Ain
#1 Spa Hotel in Al Ain
#2 Business Hotel in Al Ain
Price Range (Based on Average Rates): $
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
Official Description (provided by the hotel):
Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more   less 
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

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