We came in a group of five couples - none of our rooms were available on time because they hadn't been cleaned, with some of us waiting over an hour. One receptionist offered one couple free breakfast to make up for it which was great but then others were not given the same. Even after asking. Our rooms were all missing towels. The staff at the sheesha place were so uninterested and slow and didn't want to us to pay five equal parts of the bill or separate the bill onto five rooms, uncomfortable stand off as no one had cash. The automatic checkout time system means if you are out of your room when checkout hits your room is locked and you have to go to reception and queue to get it opened. Wierd things like crazy spelling mistakes all through their menu and info pack in room and being given my key card back when I checked out and the 24 x 7 all day cafe staff asking us to pay up as they close all add up to wondering if Mercure ever checks this place.
Just super slack and like a three star. Location is the main draw card and the Mercure is lucky they have this. Nice room though and good sleep with lovely view over Al Ain. Go, but don't expect too much.
- Official Description (provided by the hotel):
- Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more less
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- Also Known As:
- Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
- Mercure Al Ain
- Accor Al Ain
- Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi